Questions & Answers

Q: QuestionHow many devices can I install this software on?

• A:Answer This one-year subscription allows installation on up to 10 PCs, Macs, and select mobile devices.

Q: QuestionIs this a subscription service?

• A:Answer Yes, this product is a subscription, and it's for one year.

Q: QuestionHow does Trend Micro Advanced Protection help secure my WiFi?

• A:Answer This software encrypts communication when using WiFi to keep your information private.

Q: QuestionDoes this software provide any protection against identity theft?

• A:Answer Yes, it guards against apps that steal personal information and may leave you vulnerable to identity theft.

Q: QuestionWhat does ransomware protection do?

• A:Answer Ransomware protection prevents file modification and encryption.

Q: QuestionI cannot figure out how to download this

Asked 2 years ago by SKULL.

• A:Answer Right after you purchased your Trend Micro software, you should have received an email from Best Buy with installation instructions and a link to the special Trend Micro website for Best Buy customers. On this page you will find the links to download the version that will work with your subscription, mike. You will find download links for PC and Mac computers, and other devices, like smartphones, Windows in S Mode, and Chromebooks. If you did not get the download link, please contact Geek Squad support to get the information for your Trend Micro subscription.

  Answered 2 years ago by Trend Micro

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionThis seems to be an older version but based on the questions / answers here, if I purchase this and activate it in 3/2022, it will provide protection until 3/2023? Is this different from the Premium Security Suite via the website?

Asked 3 years ago by BigChao.

• A:Answer You are correct: your Trend Micro Ultimate Security subscription will begin on the date that you install the software. This means, if you install 3/2022, you will still have protection 3/2023. Ultimate Security is a Best Buy exclusive version of the Premium Security found on the Trend Micro website.

  Answered 3 years ago by Trend Micro

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the VPN option require additional payment?

Asked 3 years ago by Dru.

• A:Answer The VPN Proxy One Pro feature is included with your Trend Micro Ultimate Security subscription at no additional cost.

  Answered 3 years ago by Trend Micro

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this work on Windows 11 running ARM64 processor

Asked 1 year ago by John.

Q: QuestionI purhased and downloaded Trend Micro IS software to my desktop. It says for up to 3 devices. How do I copy to my other laptops/devices?

Asked 2 years ago by n257s.

• A:Answer Install software on your device. Once installed, start program it will request activation code, input the activation code provided with your Trend Micro purchase

  Answered 1 year ago by MarkLVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this software for Windows 10 or Windows 11?

Asked 2 years ago by Trish72.

• A:Answer Trend micro works with both Windows 10 and 11.

  Answered 1 year ago by MarkLVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThis is the 2021 version. If I bought this and installed today, 3/2023, would I be fully protected? Is it the same protection compared to the "current' version sold on the TrendMicro website? Thanks!

Asked 2 years ago by DeacAnes.

• A:Answer TM constantly updates itself. You should have the same protection as '23 version. However, I recommend always getting the newest version in case the older version doesn't kill newest crap.

  Answered 2 years ago by Smitty1977Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDose Trend Micro Ultimate Security (Best Buy version) have the exact same features as Trend Micro Maximum Security sold by Trend Micro?

Asked 2 years ago by RS9493.

• A:Answer I bought the Best Buy version and yes, it does appear to have exactly the same features as Maximum Security.

  Answered 2 years ago by jmichaelVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questiondoes this sofware have a anti virus function?

Asked 2 years ago by nick.

• A:Answer Yes

  Answered 2 years ago by Smitty1977Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this an antivirus? What’s the difference between this and the “Trend Micro Internet Security + Antivirus”?

Asked 2 years ago by NickH.

• A:Answer Antivirus won't protect you while you're websurfing. I always get the Ultimate version with 10 devices. That way you're covered on all your devices.

  Answered 2 years ago by Smitty1977Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat version is this?

Asked 2 years ago by Titanup.

Q: QuestionIs this software is compatible with Asus Cronmac ?

Asked 3 years ago by Juan.

• A:Answer Your Trend Micro subscription will work with an extension that is compatible with Chromebook computers. You can find that extension in the app store.

  Answered 3 years ago by Trend Micro

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this purchase already include protection of Microsoft Edge Browser extension? Why would I have to install after I download the Trend Micro Ultimate Security product?

Asked 3 years ago by LivingADK.

• A:Answer It should, just need to add an extension. Thats what it asked on Crome so think it is the same for Edge.

  Answered 3 years ago by BnaplesVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy subscription runs out February 6. If I purchase this software today can I wait for the expiration date to install this one.

Asked 3 years ago by llcook.

• A:Answer You can purchase Trend micro prior to expiration of your current license. When needed Input the new license code To activate your new product.

  Answered 1 year ago by MarkLVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this software compatible with windows 11?

Asked 3 years ago by PF.

• A:Answer Yes, this software can be used with Windows 11.

  Answered 3 years ago by Trend Micro

  
  Helpful (0)Unhelpful (0)ReportAnswer this question