Questions & Answers

Q: QuestionHow many devices does this Trend Micro subscription protect?

• A:Answer This Trend Micro subscription protects 3 devices.

Q: QuestionWhat does Trend Micro Security do if it finds a dangerous link in an email?

• A:Answer Trend Micro Security warns you about the dangerous link.

Q: QuestionIs this Trend Micro software subscription set up for automatic renewal?

• A:Answer Yes, after the initial term, the subscription will automatically renew each year unless canceled by phone before the renewal date.

Q: QuestionDoes this software include parental controls?

• A:Answer Yes, this software includes parental controls to help you manage your children's online activity.

Q: QuestionDoes this software help protect against ransomware?

• A:Answer Yes, it provides the latest in anti-ransomware technology to help protect your files.

Q: QuestionDoes this software help optimize my computer's performance?

• A:Answer Yes, this software can help fix common problems and get everything running at top speed.

Q: QuestionWhat operating systems are compatible with this software?

• A:Answer This software is compatible with Android, Mac, Windows, and iOS operating systems.

Q: QuestionI bought this product for my Apple Laptop from Best Buy. How do I now go about downloading? Fred

Asked 6 years ago by Fred.

• A:Answer You should receive a welcome email from Best Buy with an installation link. The link will lead you to the webpage where you can download Trend Micro Internet Security for Mac for your new Apple computer.

  Answered 6 years ago by Trend Micro

  
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Q: QuestionI purchased Trend Micro Ultimate Security to protect my Samsung Tablet. What is the difference besides price, between Ultimate Security and Trend Micro Internet security plus Antivirus? Need to know which is better for tablets and how they differ. Thanks

Asked 3 years ago by Pandi.

• A:Answer Trend Micro Internet Security plus Antivirus can be used to protect up to 3 computers but does not include mobile devices. Trend Micro Ultimate Security can be used to protect up to 10 devices, including both computers with multiple operating systems and mobile devices, like your Samsung tablet. Ultimate Security also includes a password manager tool and Wi-Fi protections.

  Answered 3 years ago by Trend Micro

  
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Q: QuestionThis software comes with our geek squad yearly support subscription. How can I download it to my devices. I was given a key code but cannot figure out how to get the software onto my iPad and iPhone to be able to utilize it.

Asked 4 years ago by Rich.

• A:Answer You should have received an email from Best Buy with a link to the special Trend Micro download page with installation instructions and a link for Trend Micro Mobile Security. Follow the steps and you can use your Trend Micro subscription for both your iPad and iPhone.

  Answered 4 years ago by Trend Micro

  
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Q: QuestionIs password Manager included in Trend Micro Internet Security + Antivirus (3 Devices) (Yearly Subscription-Auto Renewal) ?

Asked 4 years ago by CharlieG.

• A:Answer Yes, Trend Micro Password Manager is included with your Trend Micro Internet Security + Antivirus subscription.

  Answered 4 years ago by Trend Micro

  
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Q: QuestionCan you use the software on new devices if you have replaced the devices that were using it previously? I utilized the software on three devices but have since replaced two of them and want to have the two new devices protected.

Asked 1 month ago by SKBA.

Q: QuestionWhy does a blank white square pop up when I try to download trend micro onto my ipad?

Asked 4 months ago by MB.

Q: QuestionHow do I change my credit card number to renew my current subscription?

Asked 6 months ago by bev.

Q: QuestionWill this remove a Trojan virus, where others have failed.

Asked 1 year ago by Mrmike.

• A:Answer Daily reports and explanations of viruses attempts. Super choice.

  Answered 1 year ago by Cocoa106Verified Purchase

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Q: QuestionI HAVE NORTON ON MY COMPUTER IF I PURCHASE TRENDMICO AND DOWNLOAD WILL THERE BE HELP TO REMOVE NORTON

Asked 1 year ago by Anonymous.

• A:Answer You probably have an automatic renewal. Cancel the credit card so they can't automatically bill you and delete them and add TrendSource.

  Answered 1 year ago by Cocoa106Verified Purchase

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Q: QuestionDoes this product include a built-in ad blocker? My current AV has one, but its price is more than double Trend Micro's.

Asked 1 year ago by unclecarl.

• A:Answer They do have an ad blocker extension you will just need to add it to your browser of choice.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionHow to change credit card for best buy trend micro auto renewal

Asked 2 years ago by Anonymous.

• A:Answer CALL TO TREND MICRO

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this work on MacBook Pro?

Asked 2 years ago by Razziel.

• A:Answer Yes, it does.

  Answered 4 months ago by PaoRomerVerified Purchase

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Q: QuestionI purchased Trend Micro with my new computer, but returned the computer after installing Trend Micro. Then, I bought another and want to use the software for the this new computer. Can I?

Asked 2 years ago by Medic62.

• A:Answer It says it's for 3 devices. You can use it 3 times.

  Answered 2 years ago by Lilmo

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