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Questions & Answers

Page Showing 1-18 of 18 questions
  • QuestionWhat operating systems are compatible with the software?

    • Answer The software is compatible with Windows 10 and 11, as well as macOS Ventura 13, Sonoma 14, and Sequoia 15.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I use the software to file state taxes?

    • Answer This software can be used to file your state taxes, but the state e-file is sold separately.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the software require an internet connection for installation and activation?

    • Answer This software does require an internet connection for product download, installation, and activation.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many federal e-files are included with the software?

    • Answer This software includes five federal e-files per license code.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the minimum RAM requirement for the software?

    • Answer You will need at least 4 GB of RAM to run this software.
    This question and answer was generated by AI based on customer and product data.
  • QuestionThe picture of the product shows win/mac. Do you get both versions in the download.

    Asked by rspgarland.

    • Answer Yes. The TurboTax 2024 software can be installed, authenticated, and activated on up to 5 different computers owned by you (at home or at work) to prepare, print and/or e-file your own federal and state taxes. TurboTax 2024 requires Windows 10 or later (64-bit) or macOS Ventura 13 or later (macOS Monterey 12 not supported).

      Answered by TurboTax Brand Expert

  • QuestionCan I use Turbo tax premier on iPad Air 11

    Asked by Jerry.

    • Answer No, the TurboTax Premier 2024 software download requires a minimum operating system of Windows 10, macOS Ventura 13 or later. We recommend using the TurboTax Mobile App for use on an iPad. It can be installed from the app store on your mobile device.

      Answered by TurboTax Brand Expert

  • QuestionOur Best Buy in Spartanburg SC does not have Turbotax

    Asked by ted.

    • Answer Product availability can vary by each authorized retailer as they make their own decisions about which products to sell, both in their stores and online. We would recommend you verify with the retailer what TurboTax products they have for sale.

      Answered by TurboTax Brand Expert

  • QuestionCan I do multiple types of returns on Premier? That is running Married Joint and Married Individual to see how they compare.

    Asked by GRIZZFAM.

    • Answer In order to opt for 'Married Filing Jointly' or 'Married Filing Separately', you have to meet certain eligibility criteria. These options are available to those who were married as of December 31st, of the tax year. Once you've installed your software, start the program and click Begin. From there, you can either start a new a new return or pull one up that you previously started. So long as you don't Finish and File your return, you can enter "Married Filing Jointly" and "Married Filing Individually" on different returns to compare outcomes. If you need further assistance with your taxes, please reach out to us via our social media pages on Facebook, X or Instagram.

      Answered by TurboTax Brand Expert

  • QuestionI have purchased Premier which allows up to 5 federal returns using one state. I need to do 6 returns with one return requires a second state. What is cost of the extra return and extra state? and will my current product permit me to add on to do both?

    Asked by Paul.

    • Answer The TurboTax Premier 2024 Desktop Software does include up to 5 Federal e-files and 1 State preparation download. Per IRS rules, you can only e-file up to five federal returns using the same email address or phone number with personal tax return preparation products. You can however, print and mail the 6th return. Additional state downloads can be purchased from within the State Taxes section in TurboTax for $40. State e-file is sold separately. (Print for free or e-file for an additional $25 per state return.)

      Answered by TurboTax Brand Expert

  • QuestionIs the Deluxe edition sufficient if I need to enter a 1099-DIV capital gains for stock (but did not sell it)?

    Asked by Stumped.

    • Answer While TurboTax Deluxe 2024 Desktop does include the ability to enter income for Form 1099-DIV reports dividends and capital gains distributions from investments.. TurboTax Premier 2024 would be recommended as it offers additional guided help for investment sales such as stocks, bonds, royalties, mutual funds, employee stock plans and other investment types. If you are comfortable manually entering your information, you can use Deluxe 2024; however you may need to manually complete some tax forms. While using Forms Mode will not prevent you from e-filing, it does void the TurboTax Accuracy Guarantee if you override any values that were calculated by TurboTax and you will be unable to e-file. However, you will still be able to print and file your return.

      Answered by TurboTax Brand Expert

  • QuestionHow does the Turbotax Premier version differ from the Turbotax Deluxe version?

    Asked by De.

    • Answer TurboTax Premier is the upgrade above TurboTax Deluxe and is designed for extra guidance with investments, rentals, and retirement. It is recommended if you sold stock, bonds or mutual funds, sold employee stock, own rental property or are a trust beneficiary. Whereas Deluxe is recommended if you own a home, have charitable donations, high medical expenses and need to file both Federal & State Tax Returns. While all TurboTax Desktop personal tax products include all the same forms, they offer different guidance. We suggest the product that more closely relates to your situation to get the guided interview questions to ensure information is being accurately entered. If you are comfortable manually entering your information, you can use the product of your choice in Forms Mode. While using Forms Mode will not prevent you from e-filing, it does void the TurboTax Accuracy Guarantee. If you override any values that were calculated by TurboTax, this will void the Accuracy Guarantee and you will be unable to e-file. However, you would still be able to print and file your return.

      Answered by TurboTax Brand Expert

  • QuestionPurchased at Best buy and have receipt with code. How do i get site to recognize that purchase so I can download program?

    Asked by Bernie.

    • Answer Thank you for your purchase. You should have received an order confirmation with download and activation instructions including your license code. Click the 'Activate Now' button in your order email or go to: InstallTurboTax.com. After installing TurboTax Desktop, you'll be asked to sign in to your Intuit Account and enter your license code.

      Answered by TurboTax Brand Expert

  • QuestionCan a single copy of this product be used to file state and federal taxes for both myself and for my son?

    Asked by George.

    • Answer Yes. You can prepare and print or e-file up to 5 federal and 3 state tax returns with TurboTax Desktop. You'll be able to install the software on up to 5 computers owned by you (at home or at work). After installing TurboTax Desktop, you'll be asked to sign in to your Intuit Account and enter the license code.Your license code will then be stored in your Intuit Account so you can easily install TurboTax Desktop on another computer.

      Answered by TurboTax Brand Expert

  • QuestionDOES TURBOTAX PREIMIER EASLILY INTERFACE WITH QUICKEN? IF SO, WHAT VERSION OF QUICKEN?

    Asked by Anonymous.

    • Answer Yes. If you use Quicken Desktop and TurboTax Desktop for Windows, you can import some of your info. This isn’t available for Mac. Mac customers can upload a .txf file instead. TurboTax asks for your Quicken information so, if you're using TurboTax software, you don't need to do go through a special process to import your information from Quicken.

      Answered by TurboTax Brand Expert

  • Question2024 doesn't show Sequoia compatibility on package cover

    Asked by Glenn.

    • Answer The TurboTax Desktop 2024 software for MacOS requires Ventura 13 or later. This includes macOS Ventura 13, macOS Sonoma 14, and macOS Sequoia 15. (macOS Monterey 12 not supported).

      Answered by TurboTax Brand Expert

  • QuestionDoes TurboTax 2024 work on macOS Sequoia 15.1.1?

    Asked by Anonymous.

    • Answer Yes, TurboTax 2024 Minimum system software requirements for macOS is Ventura 13 or later. Specifically: macOS Ventura 13, macOS Sonoma 14 and macOS Sequoia 15.

      Answered by TurboTax Brand Expert

  • QuestionTT customer service said this software was available on a CD at BestBuy. Is it? And which stores have it, or can I order it online here?

    Asked by RWK.

    • Answer TurboTax Desktop products for tax year 2024 will be available via download only, and TurboTax will no longer offer Desktop software in the CD format. Your software and the tax documents you use to prepare your return will be saved to your computer like in years past.

      Answered by TurboTax Brand Expert