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Hello Bethany! If you have any questions regarding a BestBuy Open-Box product, please contact BestBuy directly as we are not involved with the verification of open-box products. If you have any questions or concerns regarding a Turtle Beach product or the available features, please reach out directly to our dedicated Support Team so they can lend a hand. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!
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