“Why does the microphone pick up every single background noise there is how do I fix that? I lowered my mic threshold on my PS4 and it still picks up the slight noises in the room.”
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There is an app you can download on your phone and you can control the settings better. Also, you can go to the turtlebeach website and update software on your headphones
Sorry, there was a problem. Please try again later.Hey there! If you find that your microphone is picking up background noise, there are a few things you'd want to check out. First, please take the time to ensure that your headset & its USB transmitter have been fully updated to the newest firmware available via the Audio Hub for Windows or MacOS. Doing that may have an affect on your microphone's sensitivity if you have not updated the headset just yet. After updating the headset, you can pair the headset to a smartphone for use with the Mobile Audio Hub App for Android or iOS. That app will give you the ability to access some additional adjustable features on the headset. One of those features is known as Noise Gate, and it's in place for situations where you may have a bunch of background noise. Turn this setting on and see if it has any affect on what you're experiencing. Should you continue to have the same experience, please take the time to get in contact with our dedicated Support Team. They have a contact form on the main Turtle Beach website. The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. That's available directly on the main Turtle Beach website. Keep an eye on the lower right hand corner of your browser window for the live chat icon when filling out the form or visiting another page on our site. Thank you kindly and have a great day!
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