Questions & Answers

Q: QuestionJust purchased a Sami’s Swivel Base from Best BUY for my 55” Samsung. Will like to know cost to put TV and Sound Bar on Unit. It will ultimately go on top of TV Table.

Asked 5 years ago by TVBase.

• A:Answer Hi there. Thanks for reaching out about this. Congrats on the purchases! The price of the installation could depend on whether you have Total Tech Support. If you have Total Tech Support, the installation will be $49.99 per service. Otherwise, the price could be different. We'd like to know more about the situation so we can assist. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the mount a fixed wall mount or is it a swivel? Would like a swivel to be able to angle the television. Thank you.

Asked 5 years ago by Audiorage82.

• A:Answer Thanks for your question! Depending on the TV, you can either purchase a fixed, a tilting, or a full-motion mount. We support mounting for any of these types of mounts. For help with which mount would work best for your TV, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you hand a corner mount that is not the movable type.?

Asked 5 years ago by Rogette.

This question was asked about the related product: Basic TV Mounting - 55" and Smaller

• A:Answer Hi there. Thanks for your question. We might be able to do that. We'd like to know a little more about the project. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you install wall mount tv through stucco on patios? Are you able to hide cords?

Asked 5 years ago by Tayleob.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Thanks for your question! We do offer custom mounting and cable concealment services. For support with these, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI already had an in-home consultation to mount a tv over the fire place. I wanted to know if you offer the wire casings to tack to the wall to hide the cords? If I purchase on my own will you install on same visit?

Asked 5 years ago by Anonymous.

• A:Answer Hi there. Thanks for reaching out about this. We do sell wire coverings that can be painted to match your wall. Type in "cord cover kit" on our website and you can browse our selection to match what you're looking for. We can do it on the same installation visit, however, we'd like to probably add more labor to have more time. If you could, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can get that worked out for you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you have TV’s outside?

Asked 5 years ago by Jessiminer.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Hi there. Thanks for your question. If you're asking if we sell TV's meant for being outdoor, the answer is yes! If you're asking if we sell products to protect an outdoor TV from the weather or sun-damage, the answer is also yes! We'd like to know more about what you're looking for so we can help the best. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I pay $149.99 for the TV mounting service, can I get three TV's hung up? Or does each TV install cost $149.99?

Asked 5 years ago by Sam.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer I am not sure what you mean. Are you a Greek Squad member? If so it is $49.99 for installation. If not it would benefit to join the Greek Squad services to redeem the perks.

  Answered 4 years ago by Vonnie

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have an outdoor fireplace with a stone veneer. What service should I schedule for?

Asked 5 years ago by CWinters.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Thanks for your question! It sounds like, for a TV mounting, this may fall under custom surface and fireplace mounting. We should be able to help schedule this service for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI'm moving and need my 65" Samsung taken down and prepared for move. Does Geek Square do this?

Asked 5 years ago by MLML.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Call up your local Best Buy Greek Squad. They can advise you of your special needs,

  Answered 4 years ago by Vonnie

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi If I understood correctly, the premium service will cover: 1. Delivery 2. Install wall mount 3. Mount the TV 4. Connect TV to wifi Do you charge extra for installation above fireplace? Do you also connect the TV to a home theater? Thanks

Asked 5 years ago by AMUL.

• A:Answer Thanks for your question, Adrian! We should be able to also connect your TV to your home theater system. There is an extra charge for mounting above a fireplace as well. You can find out more about our mounting services at: www.bestbuy.com/site/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009#1. For support with scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan best best mount tv above a fire place

Asked 5 years ago by Trice.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Thanks for your question, Trice! We do offer services to mount a TV above a fireplace. For support with scheduling and pricing, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo i need to purchase wall mount or is this included in the price?

Asked 5 years ago by Ttem.

• A:Answer You need to have one before they get their.

  Answered 5 years ago by Bonesaw

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the $50 service just for one tv or will they mount another tv as well if needed with no addition charge ?

Asked 5 years ago by Jonathon.

• A:Answer I tried to have another tv installed when they came out to the scheduled appoint to for 1 tv, but they charge $50 for each TV. It’s still worth it and I had 4 TVs mounted and installed and cheaper then anywhere else.

  Answered 5 years ago by Dane1985

  • 
  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI want to mount my 55" tv on a cement wall.Also, to hide the wires. How much is that?

Asked 5 years ago by deborah.

• A:Answer If you hang on a cement wall you may have to hide the wires in some kind of molding which is not expensive

  Answered 5 years ago by MookNY

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan TV be mounted to concrete behind wallI and is there a extra charge to install into concrete over fire place?

Asked 5 years ago by Stickguy.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Hi there. Thanks for your question. Generally when we do an install like this, we recommend setting up a Site Survey for an agent to come out and go over the project with you. This will make sure we have the right expectations and products needed. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can set this up for you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes your team have the ability to mount a TV on a brick wall? The fireplace is fake in the photo attached.

Asked 5 years ago by CLquestion.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Yes

  Answered 5 years ago by Dand

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI had man installed my tv did a very bad job can Greek come out and redo it

Asked 5 years ago by Gg.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer They should be able to. You have to schedule it though.

  Answered 5 years ago by Lindzizcool1961

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the squd move cable lines from one wall to another or do.i.have spectrum move the lines

Asked 5 years ago by Sue.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Moving cable outlets is cable company business. Geek Squad should / will not touch.

  Answered 5 years ago by Edgie

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionNothing but trouble with your system so far! Go here click here. Done. Real easy so read slow. Wall mount 48 in Plaza Tv to studs in drywall run wires concealed in-wall bay. How much you supply everything. B

Asked 5 years ago by unclethirsty.

This question was asked about the related product: Basic TV Mounting - 55" and Smaller

• A:Answer The Geeks charged us $129.99 total to come out to our house that is approximately 45 miles from their store. We bought our 75" digital tv the month before @ Target. We ordered the multi-directional mount on Best Buy and had it shipped to our home before the Geeks arrived. They do charge extra to put the wires behind the dry wall. We did NOT have this done, so I'm not sure what the cost is. If you use the CHAT feature they can tell you. Also, I think you can order it online and get the price. (Don't actually place the order, just put it in your cart to get the price.) Also, you may call Best Buy customer service @ 888/ 237-8289 for help pricing. They are super nice!

  Answered 5 years ago by LuciaInSwIowa

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHello I hung my samsung 55inch tv on the wall and the cable had sound but picture would cut in and out. the bluray player had no issues with picture but there was no sound. we took it down and took bracket off didnt work with all off till back with stand

Asked 5 years ago by Hondaturbo.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer I would suggest, CALL THE GEEK SQUAD!

  Answered 5 years ago by FrancesVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)