Questions & Answers

Q: QuestionIf we bought the tv through another supplier, not Best Buy but we hire the Geek Squad to install and place the new 90 inch tv on a stand, will Geek Squd remove the packaging the tv arrived in?

Asked 5 months ago by Jason.

• A:Answer Yup, they installed an LG tv AND soundbar/sub-woof purchased from another source.

  Answered 5 months ago by RayM

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many TV's for that price ? I have 2 TV's

Asked 5 months ago by Iceman1986.

• A:Answer That’s for 1. They will remove the existing tv. I’m not sure if the they mount the old tv else under the same price.

  Answered 5 months ago by IrfanSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there an additional charge for mounting a television over a fireplace?

Asked 5 months ago by Ricky.

• A:Answer No. I mounted my over my fireplace and there was no additional charge. They were awesome.

  Answered 5 months ago by JewelVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill they also install my sound bar with the TV insulation service?

Asked 5 months ago by Kh.

• A:Answer Yes, absolutely and helped determine whether to rest soundbar on mantle or attach to bottom of TV. We chose the later.

  Answered 5 months ago by JohnMVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this price for 1 tv?

Asked 5 months ago by Beauty.

• A:Answer Yes but if you have more than one tv, you can include that in scheduling and they'll work with you especially if you purchased multiple tvs from Best Buy

  Answered 5 months ago by LogiVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI live up a stairwell with 50 stairs..Any problems? Also still have a tv mounted..Just need old one removed and new one put up..Going from a 65 to 85 inch tv

Asked 5 months ago by Steven.

• A:Answer They took down our mounted TV and moved it upstairs to a different room before installing the new TV.

  Answered 3 months ago by StacydVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I get an early morning tv installation time?

Asked 5 months ago by NJSABRE.

• A:Answer Usually you can but they’ll still will give you a 4 hr time window

  Answered 5 months ago by AdriVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe need help learning how to access channels on our new LG tv.

Asked 5 months ago by dee.

• A:Answer You tube has a great match. Be ware the original manufactures website has not been updated.

  Answered 4 months ago by Vizio2020

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThis is a very simple 55” TV mount on drywall in a bedroom. Does the geek squad have experience setting up a Sony Bravia 3 TV?

Asked 5 months ago by George.

• A:Answer I already had a wall mount; so, they only had to put the TV on my mount. But the tech was very professional and competent. Best Buy charges a lot of money for this service.

  Answered 5 months ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you guys mount a TV into a brick wall?

Asked 5 months ago by cattoy.

• A:Answer I would believe so, our TV mount was on an exterior wal

  Answered 3 months ago by PaulS

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionOn installing a wall mount for 85 inch tv do you cut wall and reenforce drywall by putting 2x4 inside wall

Asked 6 months ago by Anonymous.

• A:Answer The Geek squad locates the studs in the wall and use those to set the TV mounting bracket

  Answered 3 months ago by PaulSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the price for one tv and mount ? I have two tv needed to be mounted? I need to buy two mount from Best Buy and one tv

Asked 6 months ago by Smurf.

• A:Answer I have a TV in my bedroom that needs to be mounted on the wall

  Answered 4 months ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have purchased a 98" Samsung tv. The mount is a Stellar Ultra slim tilting wall mount. The mount is 34" wide. There is only one stud available in the space we want to hang tv. How will the installers handle that?

Asked 6 months ago by Anonymous.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Dry wall anchors.

  Answered 6 months ago by user787405

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI may be buying two large tvs. Is there a discount for mounting more than one tv at the same time?

Asked 6 months ago by hoochpics.

• A:Answer They will charge you individually as was told and if they made a mistake will cost you too.

  Answered 3 months ago by Joseph

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the fee include the bracket or do I have to add the bracket to my cart as well?

Asked 6 months ago by RonM.

• A:Answer No, the fees don't include the bracket you have to add the bracket to the cart. I had an old tv that I had to replace so I had already had a bracket, and they took down the old tv and place the new tv onto my old bracket.

  Answered 6 months ago by newbracket

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi. I would like my new samsung frame hung (fairly simple operation) and my older flat screen hung in another room. Will geek squad do two tv's in one visit?

Asked 6 months ago by Gina.

• A:Answer I would assume this could be accomplished

  Answered 6 months ago by KerryKVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you mount a tv to brick?

Asked 6 months ago by Paul.

• A:Answer They don’t recommend mounting anything over a 55 inch to a fireplace.

  Answered 6 months ago by KerryK

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill Geek Squad from Winston come to Mount Airy - 45miles?

Asked 6 months ago by BH.

• A:Answer N/A

  Answered 2 months ago by Hank

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionbought fireplace mount for 85 inch tv will best insatll and what is the cost

Asked 7 months ago by char.

• A:Answer N/A

  Answered 2 months ago by HankVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill Geek Squad complete installation for outdoor set up?

Asked 7 months ago by Tmac.

• A:Answer They did mine and didn’t very well!

  Answered 7 months ago by JamesSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question