Questions & Answers

Q: QuestionDoes the Geek Squad service include unboxing the new TV?

• A:Answer Yes, the service includes delivery, unboxing, and attaching the TV mount.

Q: QuestionWill the Geek Squad connect the TV to my existing devices?

• A:Answer Yes, the Geek Squad will connect one new or existing TV to your video components in a single room.

Q: QuestionWill the Geek Squad team program my existing remote controls?

• A:Answer Yes, the Geek Squad will program manufacturer or service provider remote controls.

Q: QuestionWhat is the duration of the workmanship warranty provided for the TV setup service?

• A:Answer The TV setup service comes with a 90-day workmanship warranty.

Q: QuestionHow many smart streaming services can be configured during the TV setup?

• A:Answer The Geek Squad will configure up to two smart streaming services during the setup.

Q: QuestionWhat type of wall is required for mounting the TV?

• A:Answer The TV can be mounted on a standard frame wall with a drywall surface.

Q: QuestionWhat happens if my setup requires additional services not included in the initial package?

• A:Answer Upon arrival, the Geek Squad will evaluate the service area and discuss the scope of work. If additional services are needed, they will recommend solutions.

Q: QuestionDoes this include the mount?

Asked 10 months ago by Anonymous.

• A:Answer The tv only came with legs for a stand. You have to buy a wall mount separately

  Answered 5 months ago by MoniqueLVerified Purchase

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Q: QuestionWe bought this one to replace our downstairs tv and want to mount the tv it will replace upstairs. Can they mount the tv that this new one replaces as well?

Asked 1 month ago by Anonymous.

Q: QuestionCan the setup & mounting included with 100" TV purchase be done several months after delivery? We want to purchase it now to lock in the price but the walls are not yet built. It might be a couple of months before we're ready for installation.

Asked 3 months ago by AMS4MWS.

• A:Answer You should be able to just schedule with them anytime, even if the mounting is included in the purchase

  Answered 3 months ago by KrazedVerified Purchase

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Q: QuestionIf we bought a Hisense laser tv and 120inch ALR screen, would you assemble and mount the system in our home in Estes Park? Thanks

Asked 9 months ago by Derek.

• A:Answer I have this System, and yes they did come out and set it up. Fair warning, they need a ton of floor space to assemble it on your floor. I had to move furniture.

  Answered 3 months ago by DougieB

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