Questions & Answers

Q: QuestionTrying to activate this device and the website and phone activation is asking for a phone number - how do find the phone number?

Asked 3 years ago by Anonymous.

• A:Answer When I purchased my device, it was activated at the store. They gave me a printout with the phone number of the device. I was not able to get an account created online (I kept getting an error message) so I called customer service and they got everything straightened out right away.

  Answered 3 years ago by cgsmomVerified Purchase

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Q: QuestionSo this is a one time purchase? it doesn't need a monthly/annual plan correct? i'm looking for something that I can just buy up front and not pay a monthly plan.

Asked 2 years ago by Ali.

• A:Answer No - you will need a monthly plan.

  Answered 2 years ago by MollyVerified Purchase

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Q: QuestionSo I can purchase this hotspot, let it sit until I really need it, load it up with prepaid data, use it, then let it sit until next time with no monthly fees of any sort?

Asked 2 years ago by anonymous.

• A:Answer Yes no monthly fees

  Answered 2 years ago by GreatVerified Purchase

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Q: Questionis this locked to Verizon , if yes for how long, & what is the unlocking policy ?

Asked 2 years ago by ask203.

• A:Answer It is locked to Verizon, there is no unlocking policy anywhere on the documentation. Don't expect to find an answer from Verizon. Their support for these things is less than useless.

  Answered 2 years ago by LinlinVerified Purchase

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Q: QuestionDoes this hot spot work when cell service is spotty?

Asked 2 years ago by Anonymous.

• A:Answer Mine did - I got great reception in a sketchy area!

  Answered 2 years ago by MollyVerified Purchase

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Q: QuestionDoes this work for tvs

Asked 3 years ago by Clubz.

• A:Answer Yes. If u have smart tv. It works like your home router

  Answered 2 years ago by TheTruthVerified Purchase

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Q: QuestionI already have a hotspot contract. Can I use this instead of my dead device?

Asked 1 year ago by Anonymous.

• A:Answer This is a no contract prepaid hotspot. So yes, but the monthly data is expensive. $80 for 100gb

  Answered 1 year ago by MicstevVerified Purchase

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Q: QuestionWhat are the data plan details? Is data purchased online?

Asked 2 years ago by Traveler.

• A:Answer Yes data is purchased online and from what I saw they range from $50 to $90

  Answered 2 years ago by GregoriaJVerified Purchase

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Q: QuestionDo I need a battery for this?

Asked 2 years ago by Duty.

• A:Answer No. Just charge it up and you're good to go!

  Answered 2 years ago by MollyVerified Purchase

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Q: QuestionWhere can I buy a sim card for the mobile hotspot thru simple mobile? The one that came with it is not compatible. The hotline said I need a hot spot sim card not a phone sim card but can't seem to find one.

Asked 1 year ago by Babs.

Q: QuestionDoes this work in sweden and italy?

Asked 1 year ago by Dexter.

Q: QuestionDo you offer discounts for 501 (c) (3) Charities?

Asked 1 year ago by Jeff.

Q: QuestionDoes this device work on Airplanes?

Asked 1 year ago by LB.

• A:Answer Yes

  Answered 1 year ago by user594677

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Q: QuestionCan I use this hotspot on a phone with Sprint service? Or does it need to be Verizon?

Asked 1 year ago by Anonymous.

• A:Answer it can be used with any device that connects to wifi

  Answered 1 year ago by CarlosCVerified Purchase

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Q: QuestionDo you have these available in your store now

Asked 1 year ago by Frank.

• A:Answer Yes

  Answered 2 months ago by JuancarlosMVerified Purchase

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Q: QuestionWhere do you buy prepared card how do you add to hotspot

Asked 2 years ago by Anonymous.

• A:Answer You can get them at Best Buy and frequently they will load them on to your Hotspot right at the store.

  Answered 1 year ago by SpyderVerified Purchase

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Q: QuestionDo I need an adapter or I can connect to my devices with only this

Asked 2 years ago by Ayana.

• A:Answer You connect to it via Wi-Fi so this is all you need

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI’m looking for a temporary hotspot for my computer for a few months. Is this a good option for gaming? If so is there an unlimited data plan? Can I cancel the plan at any time?

Asked 2 years ago by Ya.

Q: QuestionDoes the Mobile Hotspot gadget come with cell service already?

Asked 2 years ago by LV.

Q: QuestionDoes this work for a security camera cloud

Asked 2 years ago by Rich.