Questions & Answers

Q: QuestionWhat does the VIDBOX Video Conversion software package include?

• A:Answer The VIDBOX Video Conversion software package includes instructions and live support to guide you through the video conversion process.

Q: QuestionWhat format does the VIDBOX Video Conversion software come in?

• A:Answer The VIDBOX Video Conversion software comes in a physical format.

Q: QuestionHow many users does the VIDBOX Video Conversion software support?

• A:Answer The VIDBOX Video Conversion software supports a single user.

Q: QuestionWhat operating systems are compatible with the VIDBOX Video Conversion software?

• A:Answer The VIDBOX Video Conversion software is compatible with the Windows operating system.

Q: QuestionDoes this software come with the cables needed to connect to a computer?

• A:Answer Yes, the VIDBOX Video Conversion software comes with USB and RCA AV cables.

Q: QuestionDo you have to use the software that, I assume, comes with this conversion kit and does it cost additionally to use it. I've tried others and they duped me. My second question is how much storage do I need per minute/hour of video conversion?

Asked 2 years ago by Softwareandstoragequestion.

• A:Answer The VIDBOX capture equipment is not tested with third-party software. Some users have had success with using the equipment with third-party software, but many also face issues with it working correctly. VIDBOX can only support the operation of the capture device with the included software. Using the Video Conversion for PC software, there are multiple recording options. However, the recommended digital storage option is using the Advanced Mode, MPEG-2 File option for roughly 4 GB/hour of footage.

  Answered 2 years ago by VIDBOX Customer Care

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Q: QuestionI have Sony 8mm tapes from 1991 without the camera. Would this be what I need to put them on a memory disk?

Asked 5 years ago by Susanna.

• A:Answer No, you will still need a working camera to play the tapes to the device included in this package. The product relies on you having a working player that can output via RCA and/or S-Video connections. The product can digitize a signal it receives, but it cannot read from the tapes directly.

  Answered 5 years ago by VIDBOX Customer Care

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Q: QuestionIs Vidbox for PC compatible with Windows 11 Pro?

Asked 2 years ago by MikeM.

• A:Answer The software has been tested to work with Windows 11. You may need to disable the Memory Integrity setting in Windows 11 if it conflicts with certain VIDBOX device drivers. More information can be found in the VIDBOX Help Center or by contacting the Customer Care team.

  Answered 2 years ago by VIDBOX Customer Care

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Q: QuestionI'm setting up the VIDBOX to convert VHS tapes to DVD on my laptop. At Step 5 I get error: "The selected device cannot be used. Select another device." The VCR works fine. I've tried the three USB plug spots on the laptop. What am I doing wrong? Thanx

Asked 3 years ago by Peggy.

• A:Answer This message would most commonly be due to a permissions setting in Windows that does not allow apps to use video/camera and audio/microphone recording devices. Please visit the VIDBOX Help Center on the VIDBOX website for the "Privacy Settings (Windows)" article that covers checking these settings.

  Answered 3 years ago by VIDBOX Customer Care

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Q: QuestionI purchased this a year ago and it installed and worked fine. I recently tried it again. The main selection window appears, but when I select either the easy or advanced options, the software crashes. Audio recording seems to work ok. PC with Win 10.

Asked 1 year ago by Frank.

• A:Answer There are two primary known causes that may cause an issue like this. The first is missing files or file corruption of the program files. This can be resolved by uninstalling the app fully, then reinstalling it from the current download from the VIDBOX website (Product Key is required, make sure you have the key before taking these steps). The second is a security app blocking it. This would require checking with the security software for settings that may restrict the app from opening or functioning. If these do not appear to be the cause, please contact VIDBOX Customer Care directly for further assistance.

  Answered 1 year ago by VIDBOX Customer Care

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Q: QuestionDoes this capture to H.264?

Asked 2 years ago by TJ.

• A:Answer The video initially captures to MPG with MPEG-2 encoding. You can then use the MP4 conversion option in the same app to get an MP4 file with H.264.

  Answered 2 years ago by VIDBOX Customer Care

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Q: Questiondoes this product burn movies from vcr to a dvd?

Asked 3 years ago by rodbog22.

• A:Answer Yes, this product would allow you to capture video from a VCR, then burn it to a DVD. Please note that you will have to have a working VCR and a compatible computer with a DVD writer to perform those functions.

  Answered 3 years ago by VIDBOX Customer Care

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Q: QuestionI’ve noticed “Black/White” for several of these kits. If the VHS is in color, will the conversion be in color when transferred?

Asked 3 years ago by Jbg.

• A:Answer Yes, a color source will produce a color recording with this package. Unless there is an issue with the source or a setting, everything will be in color be default. We are not sure on why the "Black/White" listing exists, though you can optionally choose to desaturate video to effectively get a black and white recording.

  Answered 3 years ago by VIDBOX Customer Care

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Q: QuestionI purchased a similar item from a different company & the audio in the finished product was terrible. Ambient sounds are essentially nonexistent. I want a card and software that prioritizes high quality audio. Does your product do that, and if so, how?

Asked 8 months ago by VegasDave.

• A:Answer This product attempts to reproduce audio as-is but it does encode audio using MPEG-1 Layer 2 as used by DVD video standards. This is not expected to prevent capture or diminish ambient sounds, but it will be a compressed audio format. We find that typically users that experience audio issues not present in the source or due to a faulty equipment or connection are on systems that do not meet the processor requirement for the product, so please make sure that this product is a good match for the computer you intend to use.

  Answered 8 months ago by VIDBOX Customer Care

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Q: QuestionDo I have to have a CD drive to convert VHS to digital or can it be done without? I have a laptop that does not have a CD drive - don't want to get an external CD drive if it is not required.

Asked 1 year ago by Sam.

• A:Answer No, you do not need a CD/DVD drive to convert from VHS to a digital file. All you will need is your working VCR, the VIDBOX product, and your laptop. The VIDBOX app can be downloaded and installed from the website with the Product Key in the VIDBOX package.

  Answered 1 year ago by VIDBOX Customer Care

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Q: QuestionDo I still need A VHS player to use this or does it include the player?

Asked 1 year ago by Rejoice.

• A:Answer You do need your own working tape player that can output to the VIDBOX capture device. This will typically be a set of RCA ports (yellow-white-red) on the player and labeled OUT or OUTPUT.

  Answered 1 year ago by VIDBOX Customer Care

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Q: Questionlooking for a devise that I can tape my b00ik> Looking at vidboz to usee in the recording of me reading my book, while it tapes on to device i/e. minis cassettes:

Asked 1 year ago by scuffy.

• A:Answer If your camcorder can support simultaneous recording to tape and output through a set of RCA AV connections, you should be able to accomplish that with the VIDBOX product. The VIDBOX would take in the live feed from the camera for playback, and you could use the recording features in the VIDBOX application to save that video to a file. For more understanding on how you could to use the VIDBOX product for your video capture projects, you can contact the VIDBOX Customer Care team.

  Answered 1 year ago by VIDBOX Customer Care

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Q: QuestionI have the video conversion for PC, I install the software, hooked my box up to the computer and VCR, and entered my product key. However whenever I try to open the software it opens a maintenance screen Saying modify repair or remove. It won’t open.

Asked 2 years ago by Caleb94.

• A:Answer The maintenance program appears when trying to run the setup file again instead of opening the shortcut of the installed app. Depending on the status, you may need to uninstall the app using the Remove option. Then reinstall the application from the setup file. Once you have confirmed successful installation, it may be a good idea to delete the setup file so that it does not get confused with the Desktop shortcut.

  Answered 2 years ago by VIDBOX Customer Care

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Q: QuestionAny idea/s why Vidbox would work on a Surfacebook running Windows 11 Pro but not a Surface Pro running Windows 11 Pro?

Asked 2 years ago by MikeM.

• A:Answer Provided the settings and installed apps are the same, we would expect the product to work on both systems. Please contact customer support for assistance in determining the cause of the issue.

  Answered 2 years ago by VIDBOX Customer Care

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Q: QuestionDoes Best Buy offer service to convert VCR tapes to USB/memory stick?

Asked 2 years ago by Walt.

• A:Answer Yes

  Answered 1 year ago by DaleJVerified Purchase

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