Questions & Answers

Q: QuestionWhat do I need to provide for the Video Doorbell Install service?

• A:Answer You will need to provide the smart doorbell and have an existing, functional network.

Q: QuestionWill the technician show me how to use the new doorbell?

• A:Answer Yes, the technician will demonstrate how to change batteries and use the new doorbell system. They will also assist with personalization and configuration of an existing voice control device with your new doorbell.

Q: QuestionWhat is the workmanship warranty on the Video Doorbell Install service?

• A:Answer The Video Doorbell Install service comes with a 90-day workmanship warranty.

Q: QuestionWill the technician discuss the scope of work with me before beginning the installation?

• A:Answer Yes, before starting the installation, the technician will discuss the scope of work and your preferences to ensure the service meets your needs and expectations. If not, they will recommend alternative solutions.

Q: QuestionWhat does the Video Doorbell Install service include?

• A:Answer The Video Doorbell Install service includes installation and configuration of your smart doorbell, connecting it to your existing network, pairing and configuring app-based controls, registering your account, and demonstrating the functionality.

Q: QuestionHow long does it take to complete the Video Doorbell Install?

• A:Answer The estimated time to complete the Video Doorbell Install service is 60 minutes.

Q: QuestionDoes the technician connect the smart doorbell to my existing network?

• A:Answer Yes, the technician will connect the smart doorbell to your existing wireless network or a smart hub that you provide.

Q: Questionfor $99, do you hard wire the smart doorbell if there is an existing doorbell

Asked 6 years ago by lindann.

• A:Answer I had an existing hard wired door bell and replaced it with the Ring doorbell, also hard wired. Am very satisfied with the product and with the installation done by the Geek Squad associate. Highly recommend

  Answered 6 years ago by JhoaVerified Purchase

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Q: QuestionI bought the Ring Elite, I do not have a current doorbell at my house. Do you do a complete install?

Asked 6 years ago by RingElite.

• A:Answer Ring cannot be installed if you do not have a current doorbell. They do not do the wiring, just the install to existing set up

  Answered 6 years ago by MarkVerified Purchase

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Q: QuestionI have total tech support. What does Ring doorbell installation cost me? I have hard wired existing door bell.

Asked 3 years ago by Larry.

• A:Answer They do it for free!!

  Answered 2 years ago by WorksVerified Purchase

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Q: QuestionI currently do not a doorbell or have any wires ran for a doorbell. Would the 99 fee include running new wires for a new installation? I am looking to find this out before I purchase a Ring/Nest.

Asked 5 years ago by Dawkness00.

• A:Answer I had to hire an electrician which was around $275. The electricity had to be at a certain level for Ring doorbell to work.

  Answered 5 years ago by RamzVerified Purchase

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Q: QuestionAre your techs about to install a video doorbell on stucco?

Asked 3 years ago by Mo.

• A:Answer They installed a ring video doorbell on my stucco wall without a problem. They attached wiring to doorbell wires and needed to drill into the stucco covered block to attach the camera. They did a great job.

  Answered 2 years ago by NikiVerified Purchase

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Q: QuestionPurchased a Westinghouse 24" TV/DVD Combo for my 93-year old Dad's birthday. Me in Boston, him in Riverside, CA 92504. My brothers there could help him get a DVD to play! Can Geek tech call brother at Dad's & walk thru steps to enable DVD play?

Asked 4 years ago by Vicca.

• A:Answer Thanks for your question, Vicca! We should be able to assist over the phone with getting their DVD to play. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI had a ring doorbell and have a new replacement that needs install... but I need my doorbell transformer replaced as well, would that be included in the service? But I’m not sure where my ring doorbell transformer is.

Asked 6 years ago by Lalf7.

• A:Answer For the transformer in the case you have to contact a electrician. This’s was happened with my new doorbell that doesn’t compatible with the old transformer. The Agent can’t do it. The service isn’t include.

  Answered 5 years ago by BarbieVerified Purchase

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Q: QuestionI have a ring doorbell and I fully charged and can see images but doorbell doesn’t ring can it be fixed?

Asked 3 years ago by Bert.

• A:Answer Yes. Go to your settings or call ring support. They will guide you

  Answered 2 years ago by FrankVerified Purchase

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Q: QuestionHad 3 Doorbell Ring 4 doorbells installed by handyman and electrician. Works fine off battery but even though connected to hard wire with an upgraded transformer (32volt), it does not charge rechargeable battery. Can Geek Squad fix?

Asked 3 years ago by LAH5029.

• A:Answer Should be able to

  Answered 3 years ago by GallonVerified Purchase

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Q: QuestionDo you install the Nest Hello Video doorbell?

Asked 5 years ago by Tom.

• A:Answer Hi Tom - I had bought the Next Hello doorbell from another store and used Best Buy Geek Squad to install it without a problem. I found the tech installation option on their website.

  Answered 5 years ago by TracyC

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Q: QuestionI purchased the nest hello door bell at best buy. We have two chimes and need to confirm that the nest door bell will work with both chimes. If so I'd like someone to come out and install.

Asked 5 years ago by tkind.

• A:Answer Yes, the doorbell with work with both chimes.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDo you connect the camera to my internet? It says I need 2.4 connectoin, but mine are 5?

Asked 2 days ago by Centurian00.

Q: QuestionWill best buy install a ring battery doorbell plus

Asked 3 weeks ago by Dee.