Questions & Answers

Q: QuestionWill the agent check if the device is working correctly after the repair?

• A:Answer Yes, the agent will test the device after the repair to ensure everything is functioning properly.

Q: QuestionWhat happens if the agent finds viruses or spyware on my device?

• A:Answer If any viruses or spyware are found, the Geek Squad Agent will remove them for you as part of the service.

Q: QuestionWhat does the service involve if my computer is running slow?

• A:Answer A Geek Squad Agent will diagnose your device and troubleshoot software issues to determine the cause of the slow performance.

Q: QuestionDoes the service include fixing operating system problems?

• A:Answer Yes, the service includes fixing operating system issues such as boot errors and blue screens.

Q: QuestionHow can the service help me organize my computer's interface?

• A:Answer The agent can remove unnecessary programs and desktop shortcuts, configure startup services to your liking, and install critical software updates.

Q: QuestionDoes Geek Squad repair A/V receivers?

Asked 4 years ago by Gregwar.

• A:Answer Hi there. Thanks for your great question! We may be able to do this, depending on the issue and age of the receiver. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionDoes the Total Tech package of $199.99 include Device Diagnostic and Repair services?

Asked 5 years ago by Anonymous.

• A:Answer Hi there. Thanks for reaching out to us about this! The Total Tech Support membership will cover the service if it's done in store or will discount it from $149.99 to $49.99 in the home. If you have any further questions, we'd be happy to discuss it. You can either get in contact with your local Best Buy or give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI am victim of device takeover can you help clean my laptop

Asked 5 years ago by Self.

• A:Answer Hi there. Thanks for your question! I'm sorry to hear about the situation with your computer. We can absolutely help out with it. Depending on where you're at right now, we may be able to assist in store or remotely. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI just made an appointment, but question: I have an older Dell CPU that worked well until recently. It was shut down incorrectly. Now it won't boot up and says "hard drive not detected". Can you troubleshoot a CPU? Can files be saved to external an drive?

Asked 4 years ago by Taylor.

• A:Answer Hi Taylor. Thanks for reaching out to us for this. I'm sorry to hear you're running into issues with your computer. We can definitely troubleshoot the unit and see what's going on. This is something that can happen in older computers as they age. As long as the hard drive isn't failing, we should be able to pull data off and save it to an external hard drive. I hope this helps! To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionSo I bought a 55 inch samsung tv from walmart 3 years ago now, and half of the screen is black. Is that something you guys could fix and if so what's the cost?

Asked 3 years ago by Matthew.

• A:Answer Unfortunately TV repairs for screen damage or failure will almost always cost more than the value of the TV itself. The exact cost for repair is not determined until it is sent to a service center and they perform a full diagnostic. Usually you would pay a deposit covering the shipping and diagnostic and then they contact you with the repair cost. But with the cost of labor and the cost of the part, outside of any type of coverage, the repair will cost more than the TV is worth.

  Answered 3 years ago by Anonymous

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Q: QuestionMy Vizio tv suddenly went out while I was watching it. First the picture went out but had sound so I I unplugged it then plugged it back in. Then I turned it back on and both where gone. Finally I said forget it I'm calling for help. Can you fix this?

Asked 4 years ago by NahNah.

• A:Answer Hi there. Thanks for reaching out about this. I'm sorry to hear about the issues you're running into. We can definitely send an agent out to diagnose the TV and see where to go from there. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionHey, Do you guys fix beats headphones they are studio 3?

Asked 4 years ago by Casey.

• A:Answer Hello my name is Kennedy do you all fix beat studio three pro one side came apart

  Answered 9 months ago by Anonymous

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Q: QuestionDo you fix PS4’s? The console will not eject or accept any cd’s. We have used the manual override to eject the disc, but it is still not working.

Asked 5 years ago by Lincoln12.

• A:Answer Hi Lincoln. Thanks for reaching out to us about this. We should be able to at least take a look at it with you. If you have protection on the device, we might be able to do a little more too. To get started, we'd recommend making an appointment with your local Best Buy for us to look it over with you. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDoes the Total Tech package of $179.99 include Device Diagnostic and Repair services?

Asked 2 weeks ago by darbybrown.

• A:Answer need more diagnostic en re missing glossary letters have windows 11 but only shows windows 10. He wasn't looking for that and I am at fault as I neglected to tell him. He was here to purge virus(identity theft) and he did it.

  Answered 1 week ago by SandraKVerified Purchase

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Q: QuestionMy computer is running slow. I want a tech out to fix it. If he does not fix it, am I charged?

Asked 1 month ago by Bruce.

Q: Questionwe are having problems with the new computer connectability. it keeps aborting itself and deleting info when it does

Asked 1 month ago by john.

Q: QuestionI have HP All-in-One desktop 5 years old and wish to keep it. It keeps giving me a blue screen saying hardl disc error. Cannot download newer Diagnostics as suggested. Is this something you can repair and also add more memory while fixing?

Asked 2 months ago by yo.

Q: Questionwhen you clean and restore operating system do you reinstall windows 11

Asked 3 months ago by BigTomLasVegas.

Q: QuestionHave Hp all in one desktop. Its 2 years old. Can't get keyboard to work. System says Code 43 in windows. Made a mistake in Device manager and disabled mouse. Can't get computer to do anything but come on. Can't get to menu, start page, and passcode login

Asked 4 months ago by PITT.

Q: QuestionDo you reinstall IOS in an IPhone (SE) that was rendered useless because the update process failed halfway thru?

Asked 4 months ago by Dave.