Questions & Answers

Q: QuestionHow does the Geek Squad streamline the user interface on my computer?

• A:Answer The Geek Squad can remove unnecessary programs and desktop shortcuts, configure startup services to your liking, and install critical software updates.

Q: QuestionWill the Geek Squad test my device after the repair?

• A:Answer Yes, the Geek Squad will test your device to ensure everything is functioning correctly after the repair.

Q: QuestionWhat kind of issues can the Geek Squad Agent help me fix?

• A:Answer The Geek Squad Agent can help you diagnose software issues, fix operating system issues like boot errors and blue screens, and remove viruses and spyware.

Q: QuestionWhat is the fee to just look at a broken Xbox or Playstation and get a quote on fixing it

Asked 4 years ago by Jdr.

• A:Answer HDMI port on the Xbox one x

  Answered 3 years ago by Anonymous

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Q: Questionhow do I make an instore appointment

Asked 2 years ago by Sherry.

• A:Answer I am not impressed by geek squad nor will recommend them anymore this my 4th time with geek squad they dont fix anything or even try to find the problem at least their recommendations always it is an old computer buy a new one

  Answered 2 years ago by MobaggVerified Purchase

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Q: QuestionI have a 19 inch Samsung television and the picture won't come on, do I need to be a member of The geek squad in order to have it be looked at and repaired

Asked 5 years ago by Shorty.

• A:Answer Yes highly recommend it. I could not see the screen on my laptop, but Geek squad fixed it.

  Answered 5 years ago by Dewdrop40Verified Purchase

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Q: QuestionI have an HP laptop that is about six years old. Someone was able to access my system and locked the screen. Can you, the geek squad, fix that sort of issue? If so, I would like to make an appointment. Please email me back as soon as you can.

Asked 1 year ago by KentZ.

• A:Answer Yes, speaking just from my own experience, my laptop was hacked, the screen was locked, my PIN was changed, and I had no access to my own machine. I took it to the Geek Squad, they were friendly and professional, and had it wiped and restored in two days. It's back home now, and I've had no problems at all.

  Answered 1 year ago by JudyCVerified Purchase

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Q: QuestionI have a Dell laptop. After an update, the keyboard stopped working. Everything else is working but not the keyboard . What service do I need and what would be the best to drop it off to be fixed. Thanks for your answer Mike Scott

Asked 1 year ago by Mike.

• A:Answer I had a similar experience. I dropped mine off and it was ready for pick-up the next day. I went to the one on Michigan Rd North of 96th street. Very helpful

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionMy HP Pavilion won’t boot up. Error message saying Preparing Automatic Repair, then Diagnosing PC then it goes to HP Recovery Manager. HP Tech Support wants me to do a reset but was advised against that from another source.

Asked 5 years ago by DaneV.

• A:Answer Thanks for reaching out! A reset always comes with the risk of losing data. We may be able to help troubleshoot and/or fix this issue over the phone. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have an IPad Air (I think) it will not charge., or turn on. I’ve tr I ed a few wires to charge it with, and now am thinking it is the charging port. Do you replace iPad charging ports?

Asked 4 years ago by Sam.

• A:Answer Hey there, Sam. Thank you for the great question! I'm sorry your iPad is having some issues. We should be able to work on the charging port, depending on the model you have. I'd recommend getting set up with an appointment to find out and see if it can be repaired. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionMy wife's laptop has locked up and I can't get in. Im going to buy her a new one. Would it be possible for you to extract everything from her old computer and place it on an external hard drive that I will provide

Asked 4 days ago by Anonymous.

Q: QuestionPc Runs but No display on Monitor. Switched to Display Port and Same issue. I even switched monitors and still same issue. It’s a prebuilt gaming pc and I do not have the tools not the knowledge to fix myself. How would I go about?

Asked 3 weeks ago by Tony.

Q: QuestionA friend helped catch my software updates. He helped out by removing software and any extra bits of software. When I opened it up the screen went crazy with 10-20 Win-Zip screens. I started deleting them, couldn't keep up. Shut off. Never started again

Asked 1 month ago by Anonymous.

Q: QuestionI need to purchase and install virus protection software. Do you sell it and can you install it. I was told I have 8 Trojans and need a firewall.

Asked 2 months ago by Barb.

Q: QuestionI have a Microsoft Surface 3 Model 1872. It has bitlocker encryption on it and I’ve forgotten the passkey and don’t have a valid Microsoft ID to look it up. Can Geeksquad reimage with MS 10 or 11 without the encryption key?

Asked 2 months ago by Luv4mick.

Q: QuestionWhat is a estimated cost to repair Xbox one s not turning on and Xbox button on console not clicking

Asked 2 months ago by Amarrion.

Q: QuestionXbox series S constantly shut-down and reboots not able to login.

Asked 2 months ago by LD.

Q: QuestionI am having a problem with receiving email, opening Facebook and Instagram.

Asked 3 months ago by Microsoftemail.

Q: QuestionHello, i am wondering how much it will be to fix an HDMI on the xbox series s. Also, do i have to make a schedule or can i just walk in?

Asked 3 months ago by Anonymous.

Q: QuestionI have an apple air laptop that supposedly stopped running, and I would like someone to go through it and tell me is it viable to save

Asked 3 months ago by Mrrick.