A:AnswerHi Angi, thank you for reaching out. We would like to inform you that the DVR5K device do not have option to adjust the volume of the microphone and external microphone it is default settings, please reach out to us on 18005929541 or [email protected], quoting ticket number 30091, for further information. Thank you.
A:AnswerHi, thank you for reaching out. We would like to inform you that DVR5K camcorder has a default setting for the duration time and the video will automatically splits, please reach out to us on 18005929541 or [email protected], quoting ticket number 30087, for further information. Thank you.
A:AnswerHi Seashell, thank you for reaching out. We would like to inform you that DVR5K camcorder have an option for time stamp you need to press【Menu】to bring up menu options, press【W/T】to select "Time stamp, please reach out to us on 18005929541 or [email protected], quoting ticket number 30086, for further information. Thank you.
A:AnswerHi Elmo, Thank you for reaching out. We would like to inform you that the VLC media played should work to play the video. Please reach out to us at 18005929541 or [email protected], quoting ticket number 30072, for further assistance. Thank you.
A:AnswerHi Trynna, thank you for reaching out. We would like to inform you that the DVR5K camcorder has an inbuilt flash option, Please reach out to us at 18005929541 or [email protected], quoting ticket number 30071, for further assistance, Thank you.
A:AnswerHi ,Thank you for reaching out.
We would like to inform you that the unit can be connected to the computer using USB cable, it can be charged after the connection is successful, the screen displays options: charging mode,large-capacity storage mode,camcorder mode Select charging mode to charge the unit only, Please reach out to us at 18005929541 or [email protected], quoting ticket number 30067, for further assistance, Thank you.
A:AnswerHi Dave, Thank you for reaching out. we would like to inform you that the zoom-in and zoom-out would not work on the computer when is it live steamed. please reach out to us at 18005929541 or [email protected], quoting ticket number 30058, for more information on the unit, Thank you.
A:AnswerHi, Thank you for reaching out. Please note, The DVR5K camera does not have the the option to change the audio settings and it is defult settings the audio will be in the WAV format, please reach out to us at 18005929541 or [email protected], quoting ticket number 30051, sharing more details, we can help fix this for you. Thank you.
A:Answer"Hi Alex, thank you for reaching out to us. please note, 4K 60FPS is maximum FPS for the DVR5K digital camcorder. Please reach out to us at 18774080033 or [email protected], quoting ticket number 30034, if you have any more questions.
Thank you."
A:AnswerHi, thank you for reaching out to us. We suggest to Adjust exposure value (EV) according to the environment. The higher the EV, the brighter the photo. This function is invalid when ambient brightness is low. Please reach out to us at 18774080033 or [email protected], quoting ticket number 30035, if you have any more questions.
Thank you.
A:AnswerHi, thank you for reaching out to us. We would like to inform you that DVR5K can not be used as webcam and the DVR5K camera is a camcorder that can be used to take videos. Please reach out to us at 18774080033 or [email protected], quoting ticket number 30037, if you have any more questions.
Thank you.
A:AnswerHi, thank you for reaching out to us. We would like to inform you the it depends on the SD card capacity and the duration time of the video. Please reach out to us at 18774080033 or [email protected], quoting ticket number 30038, if you have any more questions.
Thank you.
A:AnswerHi, thank you for reaching out to us. We would like to inform you that you can use the lens cap with the DVR4K camcorder. Please reach out to us at 18774080033 or [email protected], quoting ticket number 30045, if you have any more questions.
Thank you.
A:AnswerHi Brooke, thank you for reaching out to us. We would like to inform you that there is no particular microphone for the DVR5K camcorder. Please reach out to us at 18774080033 or [email protected], quoting ticket number 30046, if you have any more questions.
Thank you.
A:AnswerHi, Thanks for reaching out. We're sorry for the inconvenience caused. Please reach out to us at 1800-5929-541 or [email protected] quoting ticket number 30047, we will try and help you fix the issue. Thank you.
A:AnswerHi Fatima, thank you for reaching out to us. Please note, to watch videos, open the touch screen and press the Mode/OK button twice to enter the Playback mode. Please reach out to us at 18774080033 or [email protected], quoting ticket number 30015, if you have any more questions.
Thank you.
A:AnswerHi there, thank you for reaching out to us. Yes, this record audio. Please reach out to us at 1877408-0033 or [email protected], quoting ticket number 30017, if you have any more questions.
Thank you.
A:AnswerHi there, it is recommended to format the memory card before the first use.
To format the memory card, press the Menu/Wi-Fi button to open the menu, then press
Menu/Wi-Fi button again to open the setting section.
Press Up/Down button to scroll the menu until “Format”, then press Mode/OK button to get
the submenu. Select “OK” to format the memory card. Please reach out to us at 1877408-0033 or [email protected], quoting ticket number 30022, if you have any more questions.
Thank you.
