A:Answer I have a Vizio TV, but I think the issue can be with all TV brands. I had the same issue. Not only did my bar not come with the connector cables for sound, but the User Manuel doesn't help. So at some point the Sound bar says, FORMAT IS NOT COMPATIBLE, PLEASE CHANGE YOUR TV AUDIO SETTINGS To FORCE PCM. Hope this helps. Now I'm taking it back to Bestbuy , to get a refund since it doesn't have the sound cord .