Questions & Answers

Name: VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver
Brand: VTech
SKU: 4571301
Price: 127.99 USD
Availability: InStock
Rating: 4.2 (30 reviews)

VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver

Model:: CM18445; |
SKU:: 4571301

User rating, 4.2 out of 5 stars with 30 reviews.

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QuestionLone two of the vetch 4 business system is not working. Model number CM18445. No calls are coming in on line 2 and when I pick up the line it is busy even though no one is on it. Line 1 is working normally. Tried to reset the system but it did not fix it
Asked 3 years ago by Maya.
- Answer I was having the same problems with this product as well on the side of the phone there is a switch that have line 1 or Line 2 try putting it on Line 1-2 first and see if line 2 is busy. If not switch it to Line Line 2-3 or Line 3-4. Put the phone jack cord into the line to which you hear and dial tone with Line 2 not been busy it took me about and hour to complete this because our company had four lines. Your Line 2 on side might not be Line 2 on this phone system it might line 3 showing up once your customer call in it might showed up something else our company our line 2 is line 3 front office is line 1. I hope this help you. I am disappointed in this product.
  Answered 3 years ago by Sweets
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QuestionIs this battery powered?
Asked 3 years ago by Jane.
- Answer Jane - The VTech CM18445 requires connection to an AC power. You can install four AA batteries as a back up in the event of power failure. Thank you, -VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
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QuestionHow do I find the number of a message that was left? It says unknown where the callers name should be but i don”t know how to call them back.
Asked 3 years ago by Laney2005.
- Answer Hi - The VTech CM18445 will display Unknown instead of the Caller ID information of the caller if the information has been set out of area. The phone will not be able to identify the phone number of the caller since the telephone service provider sent the Unknown information. Thank you, -VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
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QuestionThe line on the CM18445 4 line phone doesn't light up when someone else in the house already ls in use. If I plug in 1 line the light shows up to show it's in use. If you plug a second, or third line, it will not light up.
Asked 3 years ago by Billy.
- Answer Billy - We are sorry to hear that you are having issues with your VTech CM18445. Make sure that the line cords are securely plugged in. You may also need to reboot your system by disconnecting the power. Wait for one minute before re-installing the power then test again. If this does not help, you can contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 5:00 PM, Mondays through Fridays. Thank you, -VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
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QuestionDoes this phone automatically switch to a second line when the first line is occupied? Or do you physically need to push a line 2 button?
Asked 3 years ago by switchinglines.
- Answer Hi - Yes, the VTech CM18445 has automatic line selection feature. The unit will automatically select a line that is not in use (starting with line 1) when the corded handset is picked up or speakerphone button is pressed. Thank you, -VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
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QuestionDoes this phone have a sim card slot?
Asked 3 years ago by Anonymous.
- Answer NO
  Answered 3 years ago by Anonymous
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QuestionHow do I put a call on speaker phone?
Asked 3 years ago by Anonymous.
- Answer Hi - During a call, press SPEAKER on the VTech CM18445 to switch between handsfree speakerphone and normal handset use. Press SPEAKER again if you are using speakerphone or place the handset on the console to hang up. Thank you! -VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
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Questionwhen the phone rings can 2 people accidentally answer the same line at the same time or will it roll the second pick up to line 2? Is there a hold button on cordless phones??
Asked 3 years ago by Molly.
- Answer Molly - The call will go to the first unit of the VTech CM18445 that will pick up and the second unit that will try to answer the same call will get the dial tone for the next available line in the system. The VTech CM18445 has a call privacy feature, that is set to ON by default, which will not allow 2 person to answer an incoming call. Any system extension of the VTech CM18445 can join a call in progress by pressing the line key which is currently in use to set up a conference. To place a call on hold on the cordless handset, you need to press the Hold Softkey when the handset extension is in use. Thank you! -VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
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Question“Hello - We have the 4-line business system and I cannot seem to be able to put a call on hold via the handheld device. I have checked the manual and it doesn't appear to be in it. Is there a simple fix for this user error that you can assist me with?”
Asked 3 years ago by KMart.
- Answer Hi- We are sorry that you are having issues with the CM18445's hold feature. Here's how you can place the call on hold. Here's the step on how you can place the call on hold on the cordless handset. While on a call, the handset display shows the word HOLD on the screen. Press the corresponding softkey button below and it will place the call on hold on the handheld device. If this does not help, please contact VTech Customer support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you! - VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
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QuestionWondering why our incoming messages are repeated. Say, we have 3 messages on our machine, they are doubled one after another totaling 6. I am not seeing a way to correct this in our manual. Thank you for your help.
Asked 3 years ago by Sherri.
- Answer Sherri - We are sorry to hear that you are having issues with your VTech CM18445. You can reset your telephone system by disconnecting the power and battery (if applicable). Reconnect the AC power after a minute then test the phone again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 3:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
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Questionwhen i get an incoming call, both line 1 and line 3 ring together but when i answer all i hear is a dial tone. then theres a voicemail from the caller. please help
Asked 3 years ago by madison.
- Answer Hi Madison- We are sorry to hear that you are having issues with your VTech CM18445. The same phone numbers may have been installed on both lines 1 and 2, hence, they both ring when receiving an incoming call. Please check the installation of the line cord at the telephone base to make sure that they are not from the same telephone jack. If this does not help, please contact VTech Customer support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you!
  Answered 3 years ago by VTech Baby Monitors Team
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QuestionWe purchsed the cm18445 and we gave 3 lines that roll over that come in on one line from the wall. When we hook this line up to the console we do not get a dial tone and we are unable to complete the instulation. Can you please help?
Asked 3 years ago by AngieG.
- Answer Hi Angie, we are sorry that you are having an issue on getting a dial tone for the VTech CM18445. Please make sure that you have the compatible telephone wall jack for the phone. The type of telephone jack can only be a single line jack or a dual line jack. If you have one jack with 3 lines coming out of it, you may check with your telephone provider to split the jack into two. One jack for lines 1 and 2 and a separate jack for line 3. You can use an RJ14 when connecting the first 2 lines to L1/L2 port and an RJ11 for L3 port at the telephone base. If this does not help, please contact VTech Customer support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you!
  Answered 3 years ago by VTech Baby Monitors Team
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QuestionCan u connect two cm18445
Asked 3 years ago by Roger.
- Answer Roger - You can only have 1 VTech CM18445 within a set. You can expand the VTech CM18445 system by adding a combination of only up to nine devices (CM18045, CM18245, IS6200). Thank You! - VTech Support
  Answered 3 years ago by VTech Baby Monitors Team
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QuestionHello. I have been searching for a system that can accommodate 5 phones. I have 4 lines but they are only connected with 2 jacks. Our 4 lines are combined with the 2 lines they roll over. I need my team to have extensions. Is there a phone that will work
Asked 4 years ago by Santana.
- Answer Santana - The VTech CM18445 can have up to 9 registered devices. The model of expansion devices are VTech CM18245 and CM18045. If you have other questions, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 3:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
  Answered 4 years ago by VTech Baby Monitors Team
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QuestionUsing one phone number--assuming I have a 4 phone setup, how many people can be in different calls at a time? Can the receptionist send a call to an extension line (is there an extension number?) and still answer another phone call after?
Asked 4 years ago by DogeFather.
- Answer Hi - If the VTech CM18445 only has one active line, then only one extension can be used on a call at a time. Each unit has its own extension number and one extension can transfer a call to another extension. In order to use different extensions at different calls, you need to have more than one active line connected to the main console. If you have other inquiries, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you! - VTech Support
  Answered 4 years ago by VTech Baby Monitors Team
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QuestionDo I need a landline for this or can it work off the internet?
Asked 4 years ago by Carl.
- Answer Carl - The VTech CM18445 requires connection to an AC adapter and a telephone jack/modem to get a dial tone. The unit does not have the capability to connect to the internet. Thank you! - VTech Support
  Answered 4 years ago by VTech Baby Monitors Team
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QuestionOn additional features, it says customizable music. How does that work?
Asked 4 years ago by Brian.
- Answer Brian - The VTech CM18445 has a Music on Hold feature that allows you to choose from 3 pre-recorded music, record your own music on hold or stream audio recording from an audio source such as a computer, mobile phone or MP3 player using the audio cable that comes with the phone system. For other inquiries, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you! - VTech Support Thank you! - VTech Support
  Answered 4 years ago by VTech Baby Monitors Team
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QuestionI would like to set my CM18445 to announcement only so that our customers can hear the "announcement," but not have the option to leave a message. Please help.
Asked 4 years ago by TagManMD.
- Answer Hi - Here's the procedure to set the VTech CM18445 to Announce only mode so callers will just hear an announcement but will not have an option to leave a message. 1. When the console is not in use, press MENU/SELECT. 2. Press ▼ to scroll to Line mode, then press MENU/SELECT. 3. Press ▼ or ▲ to select the desired line (Line 1, Line 2, Line 3 or Line 4) or All lines, then press MENU/SELECT. 4. Press ▼ or ▲ to choose the desired line mode (Announce only). 5. Press MENU/SELECT to confirm. Hope this helps. Thank you! - VTech Support
  Answered 4 years ago by VTech Baby Monitors Team
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QuestionCan this be wall mounted?
Asked 4 years ago by sj.
- Answer SJ - Yes, the VTech CM18445 is wall mountable. Please do not forget to rotate the handset tab 180 degrees by using a coin to insert on the groove. The handset tab is located below the switch hook. This will keep the handset from sliding off. Thank you! - VTech Support
  Answered 4 years ago by VTech Baby Monitors Team
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QuestionCan these phones be used abroad or is there a lock system to only allow US service ?
Asked 4 years ago by useoutsideofthecountry.
- Answer Hi - The VTech CM18445 is designed for use within the US and requires 110-120 V AC power. Thank you! - VTech Support
  Answered 4 years ago by VTech Baby Monitors Team
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Questions & Answers

VTech - CM18445 Main Console - DECT 6.0 4-Line Expandable Small Business Office Phone with Answering System - Silver

Q: QuestionLone two of the vetch 4 business system is not working. Model number CM18445. No calls are coming in on line 2 and when I pick up the line it is busy even though no one is on it. Line 1 is working normally. Tried to reset the system but it did not fix it

Q: QuestionIs this battery powered?

Q: QuestionHow do I find the number of a message that was left? It says unknown where the callers name should be but i don”t know how to call them back.

Q: QuestionThe line on the CM18445 4 line phone doesn't light up when someone else in the house already ls in use. If I plug in 1 line the light shows up to show it's in use. If you plug a second, or third line, it will not light up.

Q: QuestionDoes this phone automatically switch to a second line when the first line is occupied? Or do you physically need to push a line 2 button?

Q: QuestionDoes this phone have a sim card slot?

Q: QuestionHow do I put a call on speaker phone?

Q: Questionwhen the phone rings can 2 people accidentally answer the same line at the same time or will it roll the second pick up to line 2? Is there a hold button on cordless phones??

Q: Question“Hello - We have the 4-line business system and I cannot seem to be able to put a call on hold via the handheld device. I have checked the manual and it doesn't appear to be in it. Is there a simple fix for this user error that you can assist me with?”

Q: QuestionWondering why our incoming messages are repeated. Say, we have 3 messages on our machine, they are doubled one after another totaling 6. I am not seeing a way to correct this in our manual. Thank you for your help.

Q: Questionwhen i get an incoming call, both line 1 and line 3 ring together but when i answer all i hear is a dial tone. then theres a voicemail from the caller. please help

Q: QuestionWe purchsed the cm18445 and we gave 3 lines that roll over that come in on one line from the wall. When we hook this line up to the console we do not get a dial tone and we are unable to complete the instulation. Can you please help?

Q: QuestionCan u connect two cm18445

Q: QuestionHello. I have been searching for a system that can accommodate 5 phones. I have 4 lines but they are only connected with 2 jacks. Our 4 lines are combined with the 2 lines they roll over. I need my team to have extensions. Is there a phone that will work

Q: QuestionUsing one phone number--assuming I have a 4 phone setup, how many people can be in different calls at a time? Can the receptionist send a call to an extension line (is there an extension number?) and still answer another phone call after?

Q: QuestionDo I need a landline for this or can it work off the internet?

Q: QuestionOn additional features, it says customizable music. How does that work?

Q: QuestionI would like to set my CM18445 to announcement only so that our customers can hear the "announcement," but not have the option to leave a message. Please help.

Q: QuestionCan this be wall mounted?

Q: QuestionCan these phones be used abroad or is there a lock system to only allow US service ?

Most-viewed items

QuestionLone two of the vetch 4 business system is not working. Model number CM18445. No calls are coming in on line 2 and when I pick up the line it is busy even though no one is on it. Line 1 is working normally. Tried to reset the system but it did not fix it

QuestionIs this battery powered?

QuestionHow do I find the number of a message that was left? It says unknown where the callers name should be but i don”t know how to call them back.

QuestionThe line on the CM18445 4 line phone doesn't light up when someone else in the house already ls in use. If I plug in 1 line the light shows up to show it's in use. If you plug a second, or third line, it will not light up.

QuestionDoes this phone automatically switch to a second line when the first line is occupied? Or do you physically need to push a line 2 button?

QuestionDoes this phone have a sim card slot?

QuestionHow do I put a call on speaker phone?

Questionwhen the phone rings can 2 people accidentally answer the same line at the same time or will it roll the second pick up to line 2? Is there a hold button on cordless phones??

Question“Hello - We have the 4-line business system and I cannot seem to be able to put a call on hold via the handheld device. I have checked the manual and it doesn't appear to be in it. Is there a simple fix for this user error that you can assist me with?”

QuestionWondering why our incoming messages are repeated. Say, we have 3 messages on our machine, they are doubled one after another totaling 6. I am not seeing a way to correct this in our manual. Thank you for your help.

Questionwhen i get an incoming call, both line 1 and line 3 ring together but when i answer all i hear is a dial tone. then theres a voicemail from the caller. please help

QuestionWe purchsed the cm18445 and we gave 3 lines that roll over that come in on one line from the wall. When we hook this line up to the console we do not get a dial tone and we are unable to complete the instulation. Can you please help?

QuestionCan u connect two cm18445

QuestionHello. I have been searching for a system that can accommodate 5 phones. I have 4 lines but they are only connected with 2 jacks. Our 4 lines are combined with the 2 lines they roll over. I need my team to have extensions. Is there a phone that will work

QuestionUsing one phone number--assuming I have a 4 phone setup, how many people can be in different calls at a time? Can the receptionist send a call to an extension line (is there an extension number?) and still answer another phone call after?

QuestionDo I need a landline for this or can it work off the internet?

QuestionOn additional features, it says customizable music. How does that work?

QuestionI would like to set my CM18445 to announcement only so that our customers can hear the "announcement," but not have the option to leave a message. Please help.

QuestionCan this be wall mounted?

QuestionCan these phones be used abroad or is there a lock system to only allow US service ?