Questions & Answers
- Model:
- B-BBY-TSU-W
- |
- SKU:
- 6459098
Highly rated by customers for: Water Taste, Ease of use, Installation
$189.99Your price for this item is $189.99
Page Showing 1-13 of 13 questions
Q: QuestionDo i HAVE to use the faucet that comes with this system?
Asked by Anonymous.
- A:Answer Hi, Thanks for your interest in our TSU product. Regarding using your own dedicated faucet You could use your own dedicated faucet with our product, but not normal faucet for tap water. There are a few things you may need to know before purchasing one: a. Your dedicated faucet should be able to connect with the outlet PE tubing of the unit, diameter 1/4". b. It should have a "Quick-Connect Fitting", as shown below: https://streamable.com/06u4rj OR, it should come with a set of accessory parts, which allows connection with the bare end of a 1/4" PE tubing. Example: https://youtu.be/m7NEkftR-sA?t=93 c. If the faucet does not meet any of those requirements, you may need to acquire corresponding adapter(s) to finish the connection (we don't carry those adapters). In order to achieve the best installation outcome, we do NOT recommend using faucets other than the original one. If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you. If you have any other inquiries, please feel free to contact us. 1-888-352-3558 Kind Regards Mia Lauren Customer Service Rep
Answered by Waterdrop
Q: QuestionDose this filter out microplastics ?
Asked by Buck.
- A:Answer Test samples of the water would have to be sent to a Certified Lab. I love everything about this water filler system. It was easy to install, the price was not bad compared to other filters, the filters last a long time depending on use, it filters bacteria, viruses, and other contaminants, and most of all it taste great. No more bottled water for us. Hope this helps.
Answered by Sammy
Q: QuestionDoes the system filter out calcium?
Asked by CD.
- A:Answer No It retains minerals that are beneficial for your health, such as potassium, calcium, sodium, and magnesium.
Answered by amandat
Q: QuestionWhat size is the hole for the faucet head
Asked by Craig.
- A:Answer Hi customer, Thank you very much for your inquiry. You need to leave a hole with a diameter of 1 inch on the countertop to install the faucet. If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you. Kind Regards, Customer Service Support Team
Answered by Waterdrop
Q: QuestionCan I connect this system to my refrigerator ice supply line? We use the fridge as the main source of water we drink. My fridge is connected with a PEX waterline with brass ¼-in. capture nuts on each end. Can I just cut the PEX & insert into this device?
Asked by Chris.
- A:Answer Hi, Thanks for your interest in our product. Please note this system is allowed to connect your refrigerator ice supply line. The premise is that you need to get an accessory to insert into this device. Please contact our official email to give some more details about the PEX waterline, we can recommend suitable accessories for you Please contact our official email to give you some more details about the problem. If you have any other questions, please feel free to contact us. Enjoy the rest of your day! Kind Regards Mia Lauren Customer Service Rep
Answered by Waterdrop
Q: QuestionThe unit beeps and there is a red light that comes on under the PP. What does this mean?
Asked by Blackberry.
- A:Answer You need to replace the filter
Answered by amandat
Q: QuestionMy kitchen faucet is matte black and I have a black sink. I am looking for a matte black water faucet. Do you offer that?
Asked by MLC.
- A:Answer Hi, Thanks for your interest in our TSU product. Regarding using your own dedicated faucet You could use your own dedicated faucet with our product, but not normal faucet for tap water. There are a few things you may need to know before purchasing one: a. SOME of our smart faucet is equipped with a filter life indicator, which allows you to monitor the filters' life easily. If you decide not to use our original faucet, this function will not be in effect. You can still check the indicators on the front panel for filter lifetime status. b. Your dedicated faucet should be able to connect with the outlet PE tubing of the unit, diameter 1/4". c. It should have a "Quick-Connect Fitting", as shown below: https://streamable.com/06u4rj OR, it should come with a set of accessory parts, which allows connection with the bare end of a 1/4" PE tubing. Example: https://youtu.be/m7NEkftR-sA?t=93 d. If the faucet does not meet any of those requirements, you may need to acquire corresponding adapter(s) to finish the connection (we don't carry those adapters). In order to achieve the best installation outcome, we do NOT recommend using faucets other than the original one. If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you. If you have any other inquiries, please feel free to contact us. 1-888-352-3558 Kind Regards Mia Lauren Customer Service Rep
Answered by Waterdrop
Q: QuestionHow does this connect to the sink? What additional parts are needed? How much water waste does this produce? I looked at another under sink filter and it had a 1 to 3 ratio - for every gallon of water pumped, it produced 3 gallons of waste water,
Asked by CaliforniaGirl.
- A:Answer Hi, Thanks for your interest in our TSU unit. 1. Please note that this unit comes with parts for installation; it's suitable for 3/8" or 1/2" water supply valve with compressed threading, thank you. You may need to drill a hole on the counter to place the dedicated faucet; the other parts are included. 2. This is NOT an RO unit so it won't produce any waste water; there's no concept of ratio for this model, thank you. If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you. If you have any other inquiries, please feel free to contact us. 1-888-352-3558 Kind Regards Mia Lauren Customer Service Rep
Answered by Waterdrop
Q: QuestionDoes this system possess any NSF Certifications?
Asked by code.
- A:Answer NSF/ANSI tested and certified The Waterdrop Ultra Filtration Under Sink Water Filter System is tested and certified by NSF International against NSF/ANSI 372 for lead-free material.
Answered by amandat
Q: QuestionDoes the system come with the filters And how long before you have to replace the filters
Asked by Ty.
- A:Answer It does come with filters and they can last up to two years.
Answered by amandat
Page 1, Showing 1-13 of 13 questions
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