A:AnswerHello Mark- We're sorry this is happening. The Ultra model comes with a three-year warranty. We would happily look into this further and open a claim if necessary. Don't hesitate to get in touch with us at 1-800-525-2774 or email [email protected]. Thank you.
A:AnswerHello TonyL - We're so sorry for the difficulty you've encountered. We are here to help, but need more information. Please reach out to our customer service team by telephone at 1-800-525-2774 or via email at [email protected]. Thank you.
A:AnswerHello Paul - It may be that your Jet Tip is clogged. Please try a new tip.
If that doesn't fix the issue, it likely just needs to be force primed before the first use.
1. Fill the reservoir with 10 ounces of warm water.
2. Lay the handle in the sink.
3. Use your index finger to depress and release the reservoir valve 3 times.
4. Turn on the unit and again depress and release the reservoir valve 3-5 times until the water begins to flow.
If you still need assistance, please let us know! We are here to help. You can email us at [email protected] or call 1-800-525-2774.
A:AnswerHello Bob - The Implant Denture Tip is specifically designed to access hard-to-reach areas to clean fixed implant bridges and dentures. The part number you will want to look for is DT-100E.
A:AnswerHello - No. The Ultra is a counter top model that requires an active electrical outlet when used. For more information, email us at [email protected] or call 1-800-525-2774 for assistance. Thank you.
