Questions & Answers

Q: QuestionWhat type of software does this WD external hard drive come with?

• A:Answer It includes WD Discovery software, which helps manage the drive and expands its capabilities.

Q: QuestionWhat is the storage capacity of this WD external hard drive?

• A:Answer This WD external hard drive has a storage capacity of 16TB.

Q: QuestionWhat interface does this external hard drive use for connectivity?

• A:Answer It uses a USB 3.0 interface for easy connection to devices and is also backward compatible with USB 2.0.

Q: QuestionDoes this hard drive come with backup software?

• A:Answer Yes, it comes with WD Discovery backup software for setting backup schedules.

Q: QuestionWhat comes included with this WD easystore desktop hard drive?

• A:Answer This hard drive includes a USB cable, AC adapter, and WD Discovery software.

Q: QuestionIs this hard drive compatible with both PC and Mac?

• A:Answer Yes, this hard drive is compatible with both PC and Mac, but requires reformatting for macOS.

Q: QuestionHow long is the warranty on this external hard drive?

• A:Answer This WD easystore external hard drive comes with a 2-year warranty.

Q: QuestionWhat is the form factor of this hard drive?

• A:Answer The form factor of this hard drive is 3.5 inches.

Q: QuestionHow can I copy information from my current WD external hard drive to this one should I purchase it?

Asked 4 years ago by Jsands.

• A:Answer Here is how I would do it: I am assuming this is a Windows computer to which the old drive is attached 1. Power off computer 2. Remove any “unnecessary” USB devices attached to the computer - those devices will be reconnected when data migration (copy data from old drive to new drive) is complete. 3. Connect only the old drive (SOURCE, or the drive with the data on it) to the computer 4. Power on the computer 5. Once the computer is fully booted, and you have logged on, Open the “My Computer” or “This PC” application by double clicking the icon 6. Make a note of the drive letter assigned to the SOURCE drive 7. Connect the new drive (TARGET) to the computer. When you do this, a new icon should appear in the My Computer or This PC application window for the new drive - make note of the drive letter assigned new (TARGET) drive 8. Double click the icon associated with the old (SOURCE) drive - this will reveal the contents (data) of the old drive. If the drive appears empty, you have likely opened the wrong drive 9. Once you see the contents of the old drive, hold down the Ctrl key, and hit A - this will select all contents of the old drive 10. Once all the contents of the old drive are selected, click the RIGHT mouse button on the selected contents of old drive - this will bring up a menu - look for the option: Send To, and move the mouse cursor over it - do not click...yet 11. This will bring up another menu, and one of the options should contain the drive letter/designation for the new, or TARGET drive. Click that option. The data should now start COPYING from the old drive SOURCE to the new drive TARGET. This process could take several hours depending on how much data is stored on the SOURCE drive. A progress indicator should appear on the screen, with an estimate to how long the copy process will take. 12. When the copy process is completed, power off or shutdown the computer, and disconnect the old, or SOURCE drive. Data will remain on old drive. Do not erase or format drive until you verify that all data on the old drive has been successfully copied to the new drive 13. Reconnect any USB devices disconnected in step 2 - leave new drive connected. 14. Power on the computer 15. Once booted, and you have logged on, verify that the data has indeed been copied to the new drive. If so, the process is complete

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  Answered 4 years ago by Stephen

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Q: QuestionIs this hard SMR? Are you a PMR?

Asked 4 years ago by Anonymous.

• A:Answer This is not a shingled drive, it is conventional (CMR, which is the same as PMR)

  Answered 4 years ago by DJTimyDVerified Purchase

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Q: QuestionDoes this drive have Smr or Cmr?

Asked 4 years ago by stancho44.

• A:Answer CMR. At this size it is rare to find a shingled drive. Larger drives than this will use heat, magnetic or “energy” assisted magnetic recording, but for now, this one is conventional.

  Answered 4 years ago by DJTimyDVerified Purchase

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Q: QuestionI use my external Hard Drive to back up all of my Video's, can I use this 16TB WD on my TV. And what is the Highest TB WD - easystore that I can use. Please advise.

Asked 3 years ago by Tata.

• A:Answer My Samsung smart TV recognizes the 16TB easy store drive and allows me to browse files on it. I just tried it to answer your question. So it is possible to use it with your TV, but it may depend on the your TV's operating system.

  Answered 3 years ago by HelloVerified Purchase

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Q: QuestionHow are all these new models sold out yet have no reviews? Have there even been any purchases of these yet? When are they coming back in stock?

Asked 4 years ago by FamilyGuy0395.

• A:Answer If they are sold out, presumably there HAVE been purchases. Probably pre-sold, before they were in stock.

  Answered 3 years ago by luislast

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Q: QuestionI purchased on Feb 11, 2021, basically the drive is now a year and a month old. There is 8.64 TB used and 5.91 TB free, In the last few weeks the drive has begun making a chattering, almost gear stripping noise. Does this mean the drive is about to fail?

Asked 3 years ago by Marv.

• A:Answer Hello Marv, WD Easystore External is making noise there could be several possible reasons. We would request you to refer the mentioned link: https://support-en.wd.com/app/answers/detail/a_id/16588/kw/noise .We would recommend you to perform a health test on the drive .Please follow the link to test the drive :https://downloads.wdc.com/wdapp/WDDriveUtilitiesSetup_for_web_2.0.0.76.zip .If you see any inconclusive results, please replace your drive if it is in warranty. Please refer the mentioned link for RMA:https://support-en.wd.com/app/answers/detail/a_id/10336/kw/rma Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionI've misplaced my ac adapter. I know it's a 12v, but what amp do I need?

Asked 4 years ago by Tim.

• A:Answer The included 12V AC adapter is rated for up to 1.5A, but the actual draw of the drive in amps is not specified. You may be able to power the drive with lower rated supply, but this is at your own risk; a lower rated supply may overheat, become damaged, or improperly power the drive.

  Answered 4 years ago by RXB1980

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Q: QuestionWhat type of power adapter would be need if I took this to Australia?

Asked 3 years ago by Espo.

• A:Answer Hi Espo, We have mentioned the power adapter information. Please follow the specification. Part Number: WDSC009RNN 5 Volt 2.4 Apms USB PSU Refer to the link to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705144.pdf -Need Help? Please see our "'Contact Us" page for information

  Answered 3 years ago by Western Digital Team

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Q: QuestionI purchased this, but cant find the power button to turn it off. I hate to leave it plugged in all the time when it's not in use most of the time. Is there a power button on it? If not, then do i have to physically unplug when it's not in use?

Asked 3 years ago by djchgo.

• A:Answer I see no power button either. It does not exist. Western Digital even gave instructions link that does not show a power button......LOL

  Answered 1 year ago by NoPowerButtonWDHardDrives

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Q: QuestionCan this drive be removed from case and used as a internal drive?

Asked 3 years ago by avidnube.

• A:Answer Yes, these drives can be shucked and used inside a NAS device or rack server, but not inside a pc, as the drives are too large.

  Answered 2 years ago by HangryLikeTheWolfVerified Purchase

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Q: QuestionWhich size is correct TB or GB? Product Description states SIZE as TB BUT selection size is stated as GB.

Asked 3 years ago by SRJGAL.

• A:Answer Technically both are correct. Hard drive manufacturers use decimals where 1,000GB is 1 TB. A Windows computer will use binary so a 1TB drive shows up at around 931GB They are very open about using decimals all be it in fine print.

  Answered 3 years ago by ChuckVerified Purchase

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Q: QuestionIs there a single rotating conventional hard drive/platter inside of this?

Asked 3 years ago by JK27.

• A:Answer Hello JK27, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface.Yes, its a single rotating conventional hard drive. For more info on the drive, refer to the link:https://support-en.wd.com/app/answers/detail/a_id/13652/initiator/user -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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