Questions & Answers

Q: QuestionDoes the WD-My Cloud Home back up programes such as microsoft 360 and Corel Draw Etc as well as files, photos and videos?

Asked 2 years ago by Rich.

• A:Answer It backs up any file types

  Answered 2 years ago by DensvaVerified Purchase

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Q: QuestionIf I have a folder on my phone called “Dog” for example, can it be automatically backed up to a corresponding folder called “Dog” on the hard drive with this device?

Asked 2 years ago by Kyle.

Q: QuestionCan it automatically upload files from specific folders on your phone to corresponding folders on the hard drive?

Asked 2 years ago by Kyle.

• A:Answer As long as you have the app on the devices, I would say yes.

  Answered 2 years ago by mrfixitVerified Purchase

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Q: QuestionDon't want to connect to my router because of lack of space around my router. I have a wifi range extender in an unused bedroom that no animals have access to. Can it be connected to a range extender or a powerline adaptor via ethernet cable?

Asked 2 years ago by TimP.

• A:Answer I have not tried that one, but I do not see why it would not? I have connected my laptop to a wireless extender and it is on my network. So, my guess is yes, but I cannot say 100% for sure.

  Answered 2 years ago by mrfixitVerified Purchase

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Q: QuestionIs this product compatible with Western Digital's recent firmware upgrade OS 5? Also, can you still access your files without using westerndigital.com?

Asked 2 years ago by Upgrades.

• A:Answer no the application following this product are outdated

  Answered 2 years ago by AndroI

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Q: QuestionDo I have to plug this directly into the router? Can I plug this into the Ethernet jack in the wall in my bedroom?

Asked 2 years ago by Irene.

• A:Answer I believe the device has to be plugged into the router? And then, after that, you can share wirelessly, or wired with any device that has the app on it.

  Answered 2 years ago by mrfixitVerified Purchase

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Q: QuestionCan you air drop photos wirelessly to the drive ?

Asked 2 years ago by Lex.

• A:Answer No the WD has stopped all development of the current software to this product, and this product has become obsolete. It cannot be used as a storage any longer.

  Answered 2 years ago by AndroI

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Q: QuestionI assume this doesnt have its own wireless networking capability. It has to be plugged directly into a router instead of say, the option to plugin a usb wifi adapter into it?

Asked 2 years ago by Dustin.

• A:Answer While it will work wirelessly, the device has to be connected to the router which has wireless capabilities. So yes, it must have a wired source from somewhere.

  Answered 2 years ago by mrfixitVerified Purchase

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Q: QuestionCould I send a link to people to upload photos from their mobile phones to 1 folder?

Asked 2 years ago by Agritech.

• A:Answer No the software of this product is outdated

  Answered 2 years ago by AndroI

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Q: QuestionIf two people are using this, can the pictures from two different devices be stored in separate files so they are not mixed up?

Asked 2 years ago by Anonymous.

• A:Answer Yes. Each user that installs the MyCloud app can sync to a folder specific to them. Typically, it is named after the user’s iPhone name, ie “Steve’s Camera Roll” using the AutoBackup feature. You can add multiple users to MyCloud so they would each get their own.

  Answered 2 years ago by CompuNerdVerified Purchase

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Q: QuestionCan you install apps like plex media server on this nas?

Asked 2 years ago by Ish075.

• A:Answer Yes.

  Answered 2 years ago by PaulD

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Q: QuestionI have a WDMYCloud 2TB which hooks directly up to my router. I have it broke down into 4 different shares and every computer in the house has at least one of the shares mapped. Will this drive work the same way? I suspect it will but want to check.

Asked 2 years ago by Curious.

• A:Answer It should as that it is a smb file server

  Answered 2 years ago by FrostbyteVerified Purchase

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Q: QuestionHow fast is it at backing up an iPhone and can you back up the entire phone? Such as apps, contacts, text messages, and music library

Asked 2 years ago by Jeremy.

• A:Answer Depends on your upload speed, the app only lets you send your photos straight to the NAS and it works decently.

  Answered 2 years ago by JaxonBeckerVerified Purchase

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Q: QuestionWill this work with a Linksys Nighthawk router

Asked 2 years ago by Mr66.

• A:Answer As long as it has an Ethernet port, yes.

  Answered 2 years ago by JaxonBeckerVerified Purchase

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Q: QuestionCan I wirelessly back up two (2) separate MACs on this device? My husband and I each have one. If so, will they be kept in separate "folders"? My MAC is version 12.6 - it is compatible?

Asked 2 years ago by CZD.

• A:Answer Hello , Please be informed that both computers can be backed up to the single my cloud home device. However, If you face any issues, Please open a support ticket : https://support-en.wd.com/app/ask/session/ .For more information on the device refer to the link: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information. -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionAfter you download your photos can you then delete them from your phone without deleting from the drive?

Asked 2 years ago by Anonymous.

• A:Answer Yes. If you want to delete from MyCloud you have to do it separately after it has been backed up. Deleting from your phone after you backed up to My Cloud will not delete it there.

  Answered 2 years ago by NicoleVerified Purchase

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Q: QuestionThis product also can be used as a 4TB local external hard drive, correct? Can what gets synced to the cloud be controlled/limited? May not want everything I save on the drive part to be in the cloud.

Asked 2 years ago by donapp.

• A:Answer Yes it’s perfect! Complete cloud complete sync and control!! Must buy!

  Answered 2 years ago by NXTWAVEMEDIAVerified Purchase

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Q: Questiondoes my home PC (that the My Cloud is connected to) have to be powered on in order for me to access the personal cloud from another location?

Asked 2 years ago by AMM.

• A:Answer No, but the internet (or network) needs to be on and working.

  Answered 2 years ago by TrexVerified Purchase

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Q: Questionis this compatible with OS5

Asked 3 years ago by Canche.

• A:Answer Hello Canche, Please be informed that the support for prior generations of My Cloud OS, including My Cloud OS 3 will end. The my cloud home device is not getting affected in it and will work as it is . In my cloud home firmware updates automatically , you may refer to link mentioned below:https://bit.ly/37AyfuA -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionI just bought WD My Cloud Home 4TB external drive, and only includes an Ethernet Cable not the USB Cable. My Dell Laptop does not have an Ethernet connection, only USB. My question is I need to buy a USB cable to connect it to my Laptop. Thank you

Asked 3 years ago by ED.

• A:Answer Hello ED, Please be informed that you need to connect the device to the router using the ethernet cable . You not need to buy a USB cable please connect the laptop on the same network on which the device is connected. To access the device please login to home.mycloud.com and to access it locally over the computer please install WD discovery by given below link https://downloads.wdc.com/wdapp/Install_WD_Discovery_for_Windows.zip .For more information on the device refer to the link: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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