Questions & Answers

Q: QuestionCan this be used to stream videos on a local network to a device like a roku?

Asked 5 years ago by Mike.

• A:Answer Yes, I use mine as PLEX server and a NAS.

  Answered 5 years ago by SlobearVerified Purchase

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Q: QuestionCan another external drive be plugged in to the my cloud for expanded storage?

Asked 5 years ago by David.

• A:Answer I asked Western Digital about this and was told no.

  Answered 5 years ago by DavidVerified Purchase

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Q: QuestionCan I ise this without the internet and just have it for my home office for our family to use via WiFi?

Asked 6 years ago by Cwodavids.

• A:Answer It does NOT have any wireless broadcasting on its own. Once it’s connected to your router via Ethernet, it will show up as a new drive to use as a backup storage device using Windows or the Mac OS. As an independent Apple tech, I set these up for many clients without ever creating a WD account and simply use it as a wireless Time Machine backup device. If you don’t have a wireless router and still want to use it as a wireless backup device, you could setup a wireless router without connecting it to the internet and create a wireless network for the sole purpose of having a backup drive. There are also other products that have a wireless feature connected to a drive as well, but I don’t think they are as large a capacity as this WD’s 8TB offering at this time (2018).

  Answered 6 years ago by jpriv67Verified Purchase

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Q: QuestionCan This be connected to ethernet port on a desktop PC and still be used over a wi-fi network using this method connect to ethernet port of desktop PC that is connected to home wi-fi network. Also can this be used over said method with XBOX One,PS4 PC?

Asked 2 years ago by Enterprise46.

• A:Answer Hello, This drive can not be connected to a desktop PC via ethernet port. This drive connects to your Internet router. There's no way to map this drive to your network computers like a regular shared drive/folder. I hope this helps.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan this be used to make and store complete back ups of my iPhone ?

Asked 9 months ago by Bigwillz.

• A:Answer Hi, Thank you for contacting us. Please be informed that the My Cloud Home device is compatible with iPhones, and users can manage it through the My Cloud Home Mobile App for iOS. For more information, please visit . Additionally, you can find the backup instructions at (https://support-en.wd.com/app/answers/detailweb/a_id/29991).

  Answered 9 months ago by Western Digital Team

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Q: Question1. On the desktop app, can I save things to the desktop folder and have them stored everywhere? I have a 3-year-old My Cloud Home that stopped allowing me to save directly on my desktop without going to the webpage. 2. Can I use both drives?

Asked 10 months ago by KNB123.

• A:Answer Hello Meux, Please note that WD Discovery Desktop application is now end of support so you could enable the local network access from dashboard and map the device to access it locally on your computer. Please follow the KBA mentioned below: "How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services": https://support-en.wd.com/app/answers/detailweb/a_id/34991/kw/local%20network%20access If you have any specific concerns or need more clarification, please feel free to contact us by opening a ticket directly at https://support-en.wd.com/app/askweb our support team will contact you as soon as possible.

  Answered 10 months ago by Western Digital Team

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Q: QuestionSonos now requires a NAS drive to be used for playing my own (iTunes) music. Will this device work for or with Sonos?

Asked 1 year ago by JWG.

• A:Answer Hello, Please be informed that sonos can access a My Cloud Home Local Area Network (LAN) Samba (SMB) Shares using the Universal Naming Convention (UNC) directory path. Please refer to the following link to Setup Sonos for a My Cloud Home : https://support-en.wd.com/app/answers/detailweb/a_id/15790 If you are facing any issue while using then we would recommend you to please open a support ticket on a given mentioned link : https://support-in.wd.com/app/askweb our support team will get in touch with you at the earliest.

  Answered 1 year ago by Western Digital Team

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Q: QuestionCan I access this from any PC on my network connected to the same router and subnet? VIA file explorer and the IP?

Asked 1 year ago by Avital.

• A:Answer Hello Avital, Please be informed that My cloud home device needs to connected with the router directly using an ethernet cable. You could simply login to home.mycloud.com to access it remotely. To access it under your local network please refer to the following link: https://support-en.wd.com/app/answers/detailweb/a_id/34991/kw/local%20network%20access .en.wd.com/app/answers/detailweb/a_id/34991/kw/local%20network%20access .For more information about the drive refer to the User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information. -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionIf I have an external hard drive plugged into my laptop can I transfer files wirelessly to the my cloud storage?

Asked 1 year ago by Meux.

• A:Answer Hello Meux, Please be informed that you could enable the local network access from dashboard and map the device to access it locally on your computer. Please follow the KBA mentioned below: "How to Enable Local Network Access to Data on My Cloud Home Using the Dashboard with Cloud Services": https://support-en.wd.com/app/answers/detailweb/a_id/34991/kw/local%20network%20access then copy and paste the files from the external drive to the my cloud home device. -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionWhen the disk is Full, Will the next backup overwrite previously stored data?

Asked 1 year ago by Paul.

• A:Answer Hi Paul, Please be informed that the My Cloud Home is an easy-to-use personal cloud storage device. No, If the device is full, it will not overwrite the backup. For more information regarding the drive refer link- http://products.wdc.com/library/AAG/ENG/4178-707321.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionDoes this device has 2FA? Or is there any extra security rather than username and password?

Asked 2 years ago by Sovann.

• A:Answer Hello, Please be informed that there is no other way to authenticate the device rather than username and password. For more information about the drive refer to the User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionCan I plug this into an Ethernet switch instead of the wifi? The switch is in a different from the router. Do basically, are there other options other than plugging it directly into the router box?

Asked 2 years ago by Irene.

• A:Answer Yes. There is an Ethernet port located on the back of the unit

  Answered 2 years ago by Iceskater75Verified Purchase

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Q: QuestionCan you use this with Time Machine?

Asked 2 years ago by rob65.

• A:Answer Hello Rob65, The My Cloud Home wirelessly back up your devices. The My Cloud Home works seamlessly with Windows Backup, Time Machine and your phone's camera roll. For more information about the drive please refer to the mentioned link: https://www.westerndigital.com/products/cloud-storage/wd-my-cloud-home#WDBVXC0040HWT-NESN -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: Questionis it possible to recover the data? if so, How to recover data if "WD - My Cloud Home 8TB Personal Cloud - White" fails?

Asked 2 years ago by Ram.

• A:Answer Hello Ram, We would like to inform you that the only way would be data recovery. Please refer to the mentioned link below for the data recovery: https://support-en.wd.com/app/answers/detailweb/a_id/26648/kw/data%20recovery Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionIs this model compatible with the OS5 platform that will be released next week?

Asked 3 years ago by Jackson.

• A:Answer Hello Jackson, Please be informed that OS5 update is for my cloud devices, However, my cloud home devices updates automatically. For more information please refer to the link mentioned: https://support-en.wd.com/app/answers/detail/a_id/5766 Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionIs it possible to have more than one of these on a home network without any conflict? For example if each member of the family wants their own on the same network.

Asked 4 years ago by AlienAfflictionTrucking.

• A:Answer You be able to add multiple network drives because each one would have its own unique IP address.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the speed of the hard drive

Asked 4 years ago by TeaEss.

• A:Answer up to 100MB/s over gigabit network

  Answered 4 months ago by mingkeeVerified Purchase

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Q: QuestionCan i acess this device via SAMBA (\\SMB:) ON WINDOWS AND LINUX?

Asked 5 years ago by Michael.

• A:Answer Yes, with the most recent firmware. After you setup the local IP, use the IP to access. You'll be greeted with login. Use your MyHome login if you had one. You can setup "local access" and assign username and password. I use it as NAS for home

  Answered 4 months ago by mingkeeVerified Purchase

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Q: QuestionCan I view photos and video on my PC that have been saved on my Mac and vice versa ?

Asked 5 years ago by realitycheckunwanted.

• A:Answer Yeah! I have a pc for work and a MAC for personal use and photos can go to either with no issues. However, it is painfully slow.

  Answered 4 years ago by Chase

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Q: QuestionWhat is the number like dl 2100 or eX2100 for this model

Asked 5 years ago by Roy.