Questions & Answers

Q: QuestionThe overview storage capacity states 12TB, but specifications describe each hard drive (in a duo-hard drive system) as 6TB in a RAID1 configuration, which yields only 6TB storage capacity. What is the true storage capacity of this unit?

Asked 4 years ago by RAID1.

• A:Answer The unit contains 2 6TB drives. When you access it from your computer you only see 6TB. Internally the unit takes everything you write to the 6TB and "mirrors" it to the second drive. That is the way RAID1 works. This way if either drive fails, you have a copy.

  Answered 4 years ago by HoneywellT9Verified Purchase

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Q: QuestionHello, I have a Dream Machine by Ubiquity, which is a server and router together. Does the backup work over WiFi or is it hard wired. How can I backup my Iphone to this device? Are there any issues functioning with the Dream Machine? Thanks

Asked 1 year ago by Chris.

• A:Answer It's hardwired using an Ethernet port, however once it's connected and setup it's accessible through WiFi and across the Internet. You can connect to it from within your wifi network or across the Internet if away from your wifi network. It's compatible with iOS, Android and Windows and MacOS using Western Digital's apps.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionOur combination modem/router is in our garage in a big electrical panel area. My desktop computer is in our library. There is no way to connect the my cloud device to the box in the garage. can I connect the device in my library, and, if so, how?

Asked 1 year ago by Miranda.

• A:Answer Hello Miranda, We would like to inform you that My Cloud Home Duo device needs to connected with the router directly using an ethernet cable. You could access it remotely on home.mycloud.com and to access it on your local network, Please map the device by following the steps mentioned in the below link: https://support-en.wd.com/app/answers/detailweb/a_id/34991/kw/local%20network%20access For more information about the drive refer to the User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionCan you connect direct to the drive from PC via a USB cable? A lot of cloud drives are networked based however I'd like to plug directly into the drive via USB cable.

Asked 1 year ago by NLin.

• A:Answer Hello NLin, We would like to inform you that it is a Network attached storage HDD. WD My cloud home duo device needs to connected with the router directly using an ethernet cable. You could simply login to home.mycloud.com to access it remotely. To access it under your local network please refer to the following link: https://support-en.wd.com/app/answers/detailweb/a_id/34991/kw/local%20network%20access. For more information about the drive refer to the User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: Questionwhat is the input voltage? can work with 220v?

Asked 1 year ago by apple.

• A:Answer The drive I bought (in the U.S.) comes with a 120v adaptor. The actual drive has a DC input, so it may be possible WD has an equivalent adaptor for the European market that would work on 220v.

  Answered 1 year ago by JosephRVerified Purchase

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Q: QuestionI have a WD MyCloud 4TB right now but am looking to upgrade. I have mapped network drives for each family member. Is this functionality available for the WD MyCloud Home version of the product family as well?

Asked 2 years ago by Jer.

Q: QuestionAre the hard drives replaceable? I am replacing a single-drive 6 TB My Cloud that I purchased in 2017, which has failed. As this is a single drive, I am unable to retrieve data nor erase the hard drive.

Asked 2 years ago by NavyVet.

• A:Answer Hello, Please be informed that you could replace the drive in My cloud home duo. For more information about the drive refer to the User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionDoes this allow you to set up multiple private folders for multiple family member and have each password protected so only said member can access and see items

Asked 2 years ago by Sarge.

• A:Answer Short answer: Yes. You create a login for the drive and act as "administrator" for your cloud drive. You can then create a separate folder and give access to that folder to an individual (or more) and they (and you) are the only ones able to access that folder. I went on a trip to France with a group and took a LOT of pics I wanted to share. I had the original pics in MY folder, then created a shared folder and copied them into that. I could then give read or edit access to the shared folder so others could contribute pics while still protecting my originals. I had several individual (email IDs) for that folder, but you could create a folder and only provide ONE email access to it (although, as the administrator for the drive, YOU would also have access.)

  Answered 1 year ago by JosephRVerified Purchase

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Q: QuestionCan you turn off the mirroring on this as use it as a 12 TB drive? I am thinking about buying two of them so I could mirror the 12 TB between the two machines?

Asked 6 years ago by Pdkiss.

Q: QuestionCan I run Plex off this like I can on the my cloud Ex2 ultra?

Asked 5 years ago by Flacochulo.

• A:Answer Yea you can run Plex.

  Answered 3 years ago by AlexVerified Purchase

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Q: QuestionCan this drive be connected to a router via ethernet and used as a network backup drive by Time Machine?

Asked 4 years ago by mjp.

• A:Answer Yes

  Answered 2 years ago by RKSWVerified Purchase

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Q: QuestionDo other users experience a muffled clicking type noise when this drive is in operation? Isn't a noisy drive usually a sign of pending failure?

Asked 4 years ago by Cowboy17.

• A:Answer Typically speaking, regular / rhythmic loud clicking is not what you want to hear and is a likely indication of impending failure; intermittent & very quiet clicking typically is not an issue.

  Answered 4 years ago by NOTGeekSquad

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Q: QuestionCan this device be access remotely by connecting to WiFi or does this device require a hard connection? Thanks!

Asked 5 years ago by Networknewbie.

• A:Answer You access via a WiFi connection and can use the WD app to access your files or a drive and use Windows File Explorer to access them "old school". Think of this, as the name implies, as your PERSONAL Cloud drive.

  Answered 1 year ago by JosephRVerified Purchase

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Q: QuestionI read that this device's default is in RAID1 mode (mirroringº, but can also be used in RAID0 mode. Is RAID0/striping effective with only 2 drives? Is there a minimum number of drives that should be used to make striping effective? Thank you.

Asked 3 years ago by GR.

• A:Answer I don't have one of these drives (yet) but i can answer this question.. When you have the device in RAID0 ( Stripe mode ) it takes both ( or if you had multiple drives ) and combines the data to make it one full drive spanning over the physical drives. The downside to this, of course, is you could lose data if one of your drives fails.. it's not protected in a mirror mode. Raid 1 ( Mirror) Duplicates the data from both drives, so that if one drive fails, the other takes over. When you replace the drive, it gets rebuilt as the mirror of the existing drive. I would think that if you use the raid0, in my thought process, it wouldn't be a problem if you lost the drives IF you are backing up your data to the cloud. Hope this helps.

  Answered 2 years ago by ironman0000

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Q: QuestionDoes this work with chromebook?

Asked 5 years ago by Al.

• A:Answer No, this is not work with Chromebook.

  Answered 5 years ago by CommunityAnswer

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