Questions & Answers

Q: QuestionWhat is the maximum TB this will support? I am wanting to use 4 8TB, for a total of 24TB with 1 disk for the raid, or, 4 10TB, for a total of 30TB with 1 disk for the raid. Will it support this and am I correct in my calculations for storage space?

Asked 3 years ago by Turdcurd.

• A:Answer They now go up to 72TB (using 4 18TB Drives) in RAID5 this will give you 54TB of Usable Space.

  Answered 3 years ago by Stoney

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Q: QuestionDoes this support automatic scheduled RAID5 "disk scrubbing" to avoid the infamous "Latent Sector Errors" that is common to RAID 5 with large drives? I bought a system once that does not support this and I will never buy one again.

Asked 2 years ago by WyoGuy.

Q: QuestionThe ram is upgradeable to 16 gig but what do I order for this to happen?

Asked 2 years ago by MrRod.

Q: QuestionI have a WD EX4, it has 4 WD red drives installed. Can I move them to the PR4100? The EX can't be accessed since your upgrade and discontinuation of the cloud for it.Lots of files on those drives.

Asked 2 years ago by AFDad.

Q: QuestionTo access files outside your home, do you need to have static IP? Thanks

Asked 2 years ago by PS.

• A:Answer you can access files via the new mycloud OS 5 app after you upgrade the firmware to the latest OS on the mycloud

  Answered 2 years ago by Popz915

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Q: QuestionIs the RAM upgradeable?

Asked 2 years ago by DJT.

• A:Answer Yes up to 16gb ram

  Answered 2 years ago by Popz915

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Q: QuestionIs thi support transfer the files with WiFi?

Asked 2 years ago by Areqi.

Q: QuestionDo you have to have all drives installed or can you add as you go

Asked 2 years ago by Fatman33.

• A:Answer Hello Osiris244, We would like to inform you that you could install the drives one by one to the enclosure. However, if you want to configure the NAS device to a specific RAID configuration you may need to install all the four drives. -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionIs it compatible with Mac and can editing software be fan from it?

Asked 2 years ago by JD.

• A:Answer it is compatible with mac, you will just need to map the server from your desktop while under same network.

  Answered 2 years ago by Popz915

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Q: QuestionI have the previous model that was discontinued not to long ago my question is if the same thing will happen to this one? because I don't want to spend the money and later on lost support on this one too.

Asked 2 years ago by Johnny.

• A:Answer Hello, We would like to inform you that the remote access has been disabled on the my cloud devices which doesn't support OS5. However, My Cloud PR4100 supports OS5 , which is the latest firmware update. My Cloud OS5 contains critical security updates and support for it is guaranteed through 2026. -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionWhat max TB capacity do they support?

Asked 2 years ago by Vyacheslav.

• A:Answer Not sure if there is a MAX I have 4x 14TB hard drives in mine running a raid 5.

  Answered 2 years ago by KC63Verified Purchase

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Q: QuestionThis Equipment can be installed on a Windows 2016 Server as Network Backup? Is compatible with Windows Server Operation System?

Asked 2 years ago by Demarsoft.

• A:Answer There is a list of apps in the app store that may help. Alternatively, you can network this device to the Win16 serv. and set it as the backup storage location. Winserv will just recognize it as a network drive.

  Answered 2 years ago by KC63Verified Purchase

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Q: QuestionWill this share files with Windows XP and Windows 10?

Asked 3 years ago by Bob.

• A:Answer I can't speak to Win XP, but I am accessing it via both Win 10, and a MacBook Pro

  Answered 3 years ago by deantVerified Purchase

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Q: QuestionDoes it support SSD 2.5 inch like this one supports? https://www.synology.com/en-my/products/DS220+#specs ? or it only supports HDD?

Asked 3 years ago by Kumar.

• A:Answer You can but you may need an adapter Caddy Tray CAGE Hot Swap Plug 2.5 to 3.5

  Answered 2 years ago by KC63Verified Purchase

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Q: Questionwhat drives can install

Asked 3 years ago by raul.

• A:Answer See this link for compatible disks: https://support-en.wd.com/app/answers/detailweb/a_id/32083/track/AvPEWwrZDv8Q~bzjGqAe~yJjw8cqGS75Mv9T~zj~PP_a#subject12 Make SURE you use the SAME disks for each volume you create or you risk losing all of your data.

  Answered 3 years ago by rogermason

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