Questions & Answers

Q: QuestionCan this b e used for a PC and MAC? I am looking for an external hard drive that my husband and I can use together and view images etc simultaneously and not have the hard drive specific to only be used on one computer.

Asked 5 years ago by Ashley.

• A:Answer Yes you have to partition it if you want to make it work with both because it will need to be formatted for OS X as well a pc or just leave as is for pc. Or just reformat for OS X. Partitioning would create two “spaces” for separate operating systems, be advised you will only be able to read one partition on either or.

  Answered 5 years ago by Jonathan

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Q: QuestionWill this work well as additional storage for the PS4?

Asked 5 years ago by Gamer215.

• A:Answer yes but i might suggest pitching in a few more dollars and getting a 4tb instead if you can afford it. it comes as a ntfs drive, so you will need to plug it in your computer, right click the drive and pick format, and pick exfat playstation doesnt read ntfs which is the factory setting on this drive but it only takes seconds to switch to exfat.

  Answered 5 years ago by BudDwyer

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Q: QuestionWIll this work with a Dell laptop?

Asked 5 years ago by Sam.

• A:Answer Yes, I have a Dell laptop and the Passport works flawlessly.

  Answered 5 years ago by ejudiths

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Q: QuestionIs WD - My Passport 2TB External USB 3.0 Portable Hard Drive compatible with Windows 11?

Asked 1 week ago by Anonymous.

• A:Answer yes

  Answered 14 hours ago by WendyFVerified Purchase

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Q: QuestionIs it compatible with Iphone 14, and would I need additional software or programing for it to work?

Asked 3 weeks ago by Iphone14.

• A:Answer This has a USB port hookup at the end of its cord. I've been using it for my desktop computer. It COULD potentially hook up to a phone, but at the very least, you would need some sort of adapter.

  Answered 3 weeks ago by starcharger17Verified Purchase

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Q: QuestionWhy does the passport drive says unavailable? Is that mean it is not connected?

Asked 7 months ago by Passport.

• A:Answer Hello, We are sorry to hear about your experience, We'd like to gather more information so, We request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest.

  Answered 7 months ago by Western Digital Team

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Q: QuestionCan I plug this into my Netgear Nighthawk router and see it on my Readyshare network? Darryl

Asked 1 year ago by Readyshare.

• A:Answer Hello, Please be informed that the WD My Passport hard drive is a plug 'n' play device tested and designed for Windows and Mac computers. We have not tested drive with the router, it may or may not work. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionI hope I can transfer photos and documents without formatting my drive?

Asked 1 year ago by Dani.

• A:Answer Hello Dani, Please be informed that the WD My Passport External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 .In order to use the drive with both Windows and MacOS you need to reformat the drive to exFAT file format by referring to the link: https://support-en.wd.com/app/answers/detail/a_id/20821 .Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it.-Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionHello. Is this drive suitable for backing up a 2011 MAC desk top?

Asked 1 year ago by OldMac.

• A:Answer Hello, Please be informed that the WD My Passport External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 .In order to use the drive with both Windows and MacOS you need to reformat the drive to exFAT file format by referring to the link: https://support-en.wd.com/app/answers/detail/a_id/20821 .Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it.-Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionCan I store plenty of film footage

Asked 1 year ago by JPesvy2024.

• A:Answer Hello JPesvy2024, WD My Passport is a plug n play device and designed for Windows and Mac. Number of data files/folders to be stored in the drive depends on the size of the drive. To know more about the drive refer to the link: https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-usb-3-0-hdd?sku=WDBYVG0010BBK-WESN -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionIs this external hard drive compatible with an XPS 13 9305 laptop?

Asked 1 year ago by Soozan.

• A:Answer Hello Soozan, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionCan I use this to play Playstation 4 games on a PlayStation 5?

Asked 1 year ago by Fire.

• A:Answer Hello Fire, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. You can store any data to the drive but you could not play the games directly from this drive. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionWould this backup the entire operating system along with the data on the internal HD used to recover or restore PC in case of failure? If not, Would downloading extra software make it accomplish this task? Any web link on how to use backup feature?

Asked 1 year ago by Sam.

• A:Answer Hello Sam, Please allow me to inform you that you could backup entire computer using Acronis True Image for Western Digital software. However it will not backup operating system. Please refer to the following link: https://support-in.wd.com/app/answers/detailweb/a_id/15564/ For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionAnyone use this with ps5

Asked 1 year ago by Montana88.

• A:Answer Hello Montana88, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. We recommend you to please check with your host device vendor for more compatibility information. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: Questionlooking for an external hard drive to replace a tower, computer not used for a business anymore use for bank accounts and general bthings

Asked 1 year ago by patty.

Q: QuestionWhen performing a scheduled backup, if a file has been moved to a new folder, will it back up the new folder with file and remove the original file from the original stored folder OR keep it there resulting in 2 of the same files in 2 stored folders?

Asked 1 year ago by Fernando.

Q: QuestionIs it MacBook Air compatible?

Asked 1 year ago by SPJ1.

• A:Answer You can set it up with either a PC or Mac.

  Answered 1 year ago by ElaineBVerified Purchase

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Q: QuestionCan I restore to another computer what I've stored on this exterrnal hard drive?

Asked 1 year ago by Dick.

• A:Answer yes back up your files and restore to new computer.

  Answered 1 year ago by JayMVerified Purchase

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Q: QuestionWill it work with my air tv 2

Asked 2 years ago by Dustin.

• A:Answer I used it on a Samsung and LG smart TV and it was able to browse the contents. It should work with most smart TVs with a usb connector.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIs this NFST formatted? I need it to recover files and photos

Asked 2 years ago by NFST.

• A:Answer This utilizes TCP-OP protocoled format for storage

  Answered 1 year ago by Kenny

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