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Page Showing 161-180 of 256 questions
  • QuestionWill this work as a network storage solution if it is plugged into a Net Gear Night Hawk X6 router with the USB 3.0 input? The router supports the ready share function and I have tested the feature with a thumb drive which was successful.

    Asked by Chris.

    • Answer Hi Chris, No, please know the WD My Passport is an external DAS drive. The My Passport drive is trusted, portable storage that gives you the confidence and freedom to drive forward in life. With a new, stylish design that fits in the palm of your hand, there’s space to store, organize, and share your photos, videos, music, and documents. Perfectly paired with WD Backup™ software and password protection, the My Passport drive helps keep your digital life's contents safe. Please refer to the link given below to know more about this drive. https://shop.westerndigital.com/en-us/products/portable-drives/wd-my-passport-usb-3-0-hdd#WDBYVG0010BBK-WESN Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionCan I use this to manually back up specific files only? Will it interfere with Carbonite automatic back up that I have installed?

    Asked by Dancer.

    • Answer Yes, you should be able to back up all files, it should not interfere with your auto back up, you have installed. Hope this helps

      Answered by GPHIG

  • QuestionHi hope all is well. I have 2 questions. Can I use WD 2TB My Passport Portable Hard Drive with my iPad (7th generation)10.2 and if yes, what else do I need to buy to make this work? And how do transfer my 1st generation laptop info to this one?

    Asked by Sunnysunshine.

    • Answer Hi Sunshine, The WD My Passport External hard drive is designed to be used with Windows or Mac computers. We have not tested and will not recommend connecting the hard drive to a mobile phone or iPad. Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this function properly if it’s attached to the back of my computer upright? Instead of laying flat on a desk.

    Asked by Oms.

    • Answer Hi Oms, You can refer to the link given below to know more about this drive. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWhat all is needed to transfer photos from an iPhone to this external hard drive

    Asked by grandma46.

    • Answer Hi grandma46, The My passport hard drive is designed to be used with Mac computer. We have not tested and will not recommend connecting this drive to a mobile phone. Please refer to the link mentioned below to know more about this drive. http://products.wdc.com/library/AAG/ENG/4078-705156.pdf Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionIs this unit comparable with windows 10 and can I use my quicken 2011 disk to install on my new computer

    Asked by Jlady.

    • Answer Hi Jlady, The WD My Passport preformatted for Windows computer and tested only with macOS and WindowsOS. For more information you can refer to the link mentioned below. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan it upload videos from my phone to the hard drive without using cords nor pc?

    Asked by ThisDude123.

    • Answer No. USB cable provided

      Answered by Bern2lead

  • QuestionHello , can I storage my music cd’s in this memory and play on my car?

    Asked by Paty.

    • Answer Hi Paty, Thank you for showing your interest in the WD My Passport drive. Please know this drive ships ready to use with Windows. For more information refer to the link mentioned below. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf. We have tested this drive only with MacOS and WindowsOS. Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionI'm planning on using this with an AVERMEDIA EZRecorder 310. AVERMEDIA advises that the drive must be formated with a MBR partion table and will not recognize those formated to use GPT. Which does this drive use?

    Asked by Scott.

    • Answer Hi Scott, Thank you for showing your interest in WD My Passport drive. Please know we have tested these drives on windows OS and mac OS. In order to check the compatibility, we would suggest you to please contact to your Host device manufacturer. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionMy hard drive was removed from my laptop. Will this replace that

    Asked by Anonymous.

    • Answer Hi, Please the WD My Passport is an external hard drive and its dimensions may not fit to your laptop. To replace the internal drive you need a 2.5" Internal drive, you can consider our WD Blue internal drive for laptop. Please refer to the link given below to know more about the Internal Blue drive. https://shop.westerndigital.com/products/internal-drives/wd-blue-mobile-sata-hdd#WD3200LPCX Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan i use this in my PS4??

    Asked by Erick.

    • Answer Hi Erick, The WD My Passport external drive can be connected to PS4 as external storage. The hard drive comes pre-formatted for Windows computer, reformatting might be required to make it work with PS4. Please refer to the link mentioned below for more information. How to Format a WD hard drive to exFAT or FAT32 File System: https://support-en.wd.com/app/answers/detail/a_id/20821/kw/exfat Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionIs it compatible for storing music, photos, etc, from an android phone?

    Asked by MrsGucci.

    • Answer Hi Rajput, The WD My passport hard drive is designed to be used with Windows or Mac computers. We have not tested and will not recommend connecting the hard drive to a mobile phone. To know more about this drive please refer to the link mentioned below. https://shop.westerndigital.com/en-us/products/portable-drives/wd-my-passport-usb-3-0-hdd#WDBYVG0010BBK-WESN Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionIs this compatible with The Wally receiver?

    Asked by Rick.

    • Answer Hi Rick, Thank you for showing your interest in WD My Passport drive. Please know we have tested these drives on windows OS and mac OS. In order to check the compatibility, we would suggest you to please contact to your Host device manufacturer. Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionCan you password protect the drive before anybody, in person or from a remote location, tries to open it?

    Asked by Alex.

    • Answer Hi Alex, You Keep your digital life's contents secure with My Passport password protection and built-in 256-bit AES hardware encryption. Just activate password protection and set your own personalized password using WD Discovery™. Please refer to the link mentioned below to know more about this drive. https://shop.westerndigital.com/en-us/products/portable-drives/wd-my-passport-usb-3-0-hdd#WDBYVG0010BBK-WESN Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionShould I turn off this external hard drive or leave it on? and what are the risks if I turn it off?

    Asked by Gamingnerd21.

    • Answer Hi Gamingnerd21, Thanks for showing your interest in WD My Passport External Hard drive. Please know these hard drives are mechanical driven. A long time run can be caused by malfunctioning or can be corrupt your data. For more information, you can refer to the link mentioned below. https://shop.westerndigital.com/en-us/products/portable-drives/wd-my-passport-usb-3-0-hdd#WDBYVG0010BBK-WESN Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill it work with type C if you buy the adapter?

    Asked by EdgarV.

    • Answer Hi, Yes, It may work if you're using adapter. We do not recommend to use adapter, you may face read-write speed issue. To know more about this drive you can see the link given below. https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/wd/product/external-storage/my_passport/my-passport-new/product-overview-wd-my-passport.pdf Need Help? Please see our "'Contact Us" page for information​​​​​​​.

      Answered by Western Digital Team

  • QuestionCan this be used to download and store voice memos from an iPhone?

    Asked by Arlene.

    • Answer Hi Arlene, The My passport hard drive is designed to be used with Windows or Mac computer. We have not tested and will not recommend connecting this drive to a mobile phone. Please refer to the link mentioned below to know more about this drive. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionCan I download my photos from my iPhone

    Asked by Anonymous.

    • Answer Hi, Thanks for showing your interest in WD My Passport drive. Please know we have tested this drive with macOS and WindowsOS. In order to download photos from iPhone, you can connect your phone with your computer and drag the pictures on it. Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes this work with a Mac (ios 10.14.6)?

    Asked by JK.

    • Answer I currently don't have a Mac but in the past I had to reformat external drives to make them compatible for it. The box says to download NTFS driver to read.write on mac OS

      Answered by Anonymous

  • QuestionWith not having a power cable, can this be plugged-into my home network WiFi router as a backup drive?

    Asked by karlt10.

    • Answer Hi Karit10, Thanks for showing your in WD My Passport external hard drive. This drive won't work as network attached storage. This drive is a plug and play external hard drive. As you mentioned that you have not received the USB cable, for that contact to place of purchase. Please refer to the link mentioned below to know more about the drive and specification. https://shop.westerndigital.com/en-us/products/portable-drives/wd-my-passport-usb-3-0-hdd#WDBYVG0010BBK-WESN Spacifications: Interface USB 3.2 Gen 1 Compatibility Windows® 10 or Windows 8.1 operating systems. Requires reformatting for other operating systems. Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team