“My external drive does not work at all. I plugged it in and nothing came up on my iMac. No logo. Nothing. The light is one on the drive. I have tried to repair it and nothing works. Can you help me??”

This question is for: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

Asked by Jim 8 years ago

1-4 of 4 Answers

Did you buy the one specifically for Mac?? They have 2 different versions
Answered by Phillyceleb 8 years ago
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Try formatting the drive first if that dose not work, than take it to Greek squad. Call the tech support and came with the product.
Answered by GamerWorthy 8 years ago
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Did you plug it directly into the iMac, or into a hub. If it's into a hub, try plugging directly into the iMac. If you plugged it into the iMac and it didn't work, try it on another computer, then you will know if it's a problem with the hard drive or the usb port. If it won't work on another computer either, take it back to Best Buy, or contact WD for a warranty exchange.
Answered by Matt 8 years ago
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Open DiskUtility in the utilities applications and find the drive when you search. You probably should go to apple.com for support to figure out what to do next. It's not hard.
Answered by DrDam 8 years ago
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