“I connected the WD Passport to my HP Chromebook and a message popped up stating that it is not compatible. I look it up online and see that it does. Confused to say the least! Can someone please assist me?”

Asked by SuSu 3 years ago

Clearance

1-2 of 2 Answers

Little late I know... but.. if you are able to actually SEE the drive, you should be able to Reformat it to be compatible. IF you can see the drive, right click on it. Scroll to Format, set it for NTFS and you SHOULD be good to go. IF that doesn't work, Contact the manufacturer, it's under warranty thru them for at least 2 years.
Answered by TSRDMR 2 years ago
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Hi SuSu, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. Please check with your PC/Laptop vendor support whether the drive will fit and support the host device. To know more about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team 3 years ago
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