Questions & Answers

Q: QuestionAmazon lists this a a USB-C with a USB-A adapter, but BB does not list either though one of the pictures shows what looks like a USB-C port on the drive.

Asked 6 years ago by SailRN.

• A:Answer Mine came with a cord that has a USB-C type plug on both ends. It came with a USB-A adapter. You can take the adapter and plug it into either end of the cord and that end will plug into any of the USB ports on your laptop or desktop. The other end plugs into the USB-C port on the external hard drive itself.

  Answered 6 years ago by MarilynB

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Q: QuestionWill I be able to format this for Mac and if I already have something saved on it will reformatting it negatively affect the saved information

Asked 6 years ago by Scott.

• A:Answer iT WILL WIPE IT.

  Answered 5 years ago by LOKNARVerified Purchase

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Q: QuestionDoes this come with automatic backup software same as the standard my passport?

Asked 6 years ago by ATL.

• A:Answer Yes, it does come with the software. If it does not, go to the WD website to download.

  Answered 5 years ago by Andrew

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Q: QuestionIs this the latest generation of My Passport Ultra, the one that was just released or will be? If so, I was under the impression that it would have a USB-C with USB 3.1 port. It lists a "USB-C adapter" but also "data transfer with USB 3.0"... which is it?

Asked 6 years ago by brhiba.

• A:Answer It has both.

  Answered 6 years ago by kathyVerified Purchase

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Q: QuestionMy 2t hard drive back-up is full. Will a 4t re-copy what is already on the 2t and/ or will a new 2t also re-copy the previously copied info? Thanks

Asked 2 years ago by Anonymous.

• A:Answer Hello, We would like to inform you that you could copy the data of 2TB from your old drive to a new drive of 2TB or 4TB . You could simply drag n drop the data from old drive to the new drive by connecting both the drives to the computer at the same time. Refer to the link to know more about the drive: https://products.wdc.com/library/AAG/ENG/4078-705133.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionWill these drives take pics and files from android phones with type c plug. Sorry im computer illit. Do the 5 T drives do the same. Are they backward compat to use usb 2.0 and 3.0 with adapter?

Asked 3 years ago by Confused.

• A:Answer Hello,Please be informed that the WD My Passport ultra Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive is designed and test for Windows and Mac computers. Therefore, we recommend you to move the data from phone to computer or vice versa using your computer. -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: Questionwhat is the difference between wd reg exteranl hard drive and the ultra model

Asked 1 month ago by Ken.

• A:Answer Hi Ken, Please be informed that My Passport and WD My Passport Ultra are both external hard drive made by Western Digital, but they differ in a few key areas such as build material, design, price, etc. Please refer to the links to know detailed information about the drive: WD My Passport External Hard drive: https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-usb-3-0-hdd?sku=WDBYVG0010BBK-WESN WD My Passport Ultra Hard drive: https://support-en.wd.com/app/products/product-detailweb/p/1527

  Answered 1 month ago by Western Digital Team

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Q: QuestionWhat year was this built? I saw bunch of reviews saying it had failed after 3 years

Asked 3 months ago by Golazo.

• A:Answer Hi, We request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest.

  Answered 3 months ago by Western Digital Team

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Q: QuestionWill this work by connecting one end to the iPhone / iPad and the other end to this hard drive for photos, videos and file backups? I realized this is type c correct?

Asked 7 months ago by MIB079.

• A:Answer Hi, Please be informed that the WD My Passport Ultra drive is a plug 'n' play device tested and designed for Windows and Mac computers. We have not tested the drive on mobile devices or an iPad. We recommend you to use the computer to move the data from the phone to the drive. Refer to the link in order to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705134.pdf

  Answered 7 months ago by Western Digital Team

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Q: QuestionHow secure is this drive? encryption-wise?

Asked 9 months ago by DaveV.

• A:Answer Hello, Please be informed that you could encrypt the device using WD security software. Please refer to the mentioned link to use WD Security Software : https://support-en.wd.com/app/answers/detailweb/a_id/50696/ Also, this device built-in 256-bit AES encryption.

  Answered 9 months ago by Western Digital Team

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Q: QuestionMy question is will this WD Passport Utra 4TB External USB 3.0 Portable Hard Drive work on Windows 11 Software System?

Asked 9 months ago by TogGun.

• A:Answer Hello, We're excited to inform you that WD Passport Ultra is fully compatible with windows 11 operating system.

  Answered 9 months ago by Western Digital Team

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Q: QuestionDoes this drive come with a data recovery protection plan?

Asked 2 years ago by KAB.

Q: QuestionWill this work with Windows 11. Will it need to be reformatted if so?

Asked 2 years ago by Quacadoodledoo.

• A:Answer Yes this works with Windows 10 and 11 without having to reformat.

  Answered 1 year ago by StephenOKC

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Q: QuestionCan this be used with an Xbox one system?

Asked 2 years ago by RM.

Q: QuestionWIll this Drive work on both the PC and the Mac without reformatting the disk?

Asked 6 years ago by Dan.

• A:Answer No it will need to be reformatted for either operating system.

  Answered 6 years ago by srcrx86Verified Purchase

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Q: QuestionDoes this work with PS 4. PS 4Pro, XBox1?

Asked 6 years ago by PopPop.

• A:Answer I used it with my ps4 and it works. Not sure with the pro but I guess it will.

  Answered 4 years ago by brendiuxis

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Q: QuestionWill the 4T work with older PCs and usb2? windows xp?

Asked 3 years ago by LEO.

• A:Answer Yes but it will be slower on USB 2

  Answered 2 years ago by CharlesHVerified Purchase

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Q: QuestionCan this drive be left vertical/standing up, or should it always lay flat?

Asked 4 years ago by Cristina.

• A:Answer I expect that the drive will not care about its orientation, but is should not be moved while it is spinning. If you put it on edge, you must hold it somehow so that it does not fall over while in use. If it falls over while the heads are in use you are virtually guaranteed to destroy the drive.

  Answered 2 years ago by Fran

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Q: QuestionWill this work with Linux OS? Namely, Ubuntu 16.04?

Asked 4 years ago by Fridaysforecast.

• A:Answer It comes pre-formatted for a Windows computer, but is easily reformatted for use with any OS.

  Answered 4 years ago by HammerinHankVerified Purchase

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Q: QuestionI lost the cable to the WD my passport ultra 4 TB. Can I get a replacement?

Asked 5 years ago by Polly.

• A:Answer Yes just get a usb

  Answered 2 years ago by Nintendo64bitVerified Purchase

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