Questions & Answers

Q: QuestionDoes the weBoost Home MultiRoom require a subscription?

• A:Answer No, the weBoost Home MultiRoom is a one time purchase with no subscription costs or hidden fees.

Q: QuestionWill the weBoost Home MultiRoom work with my phone?

• A:Answer The weBoost Home MultiRoom works with most phones, not just the ones listed in the model compatibility.

Q: QuestionHow is the weBoost Home MultiRoom powered?

• A:Answer The weBoost Home MultiRoom is powered by a plug-in.

Q: QuestionWhat is the maximum coverage area of this weBoost device?

• A:Answer The maximum coverage area is up to 5,000 sq ft.

Q: QuestionWhere is weBoost located?

• A:Answer weBoost is a U.S. company and all products are designed and assembled in the U.S.

Q: QuestionWhat frequencies does the weBoost Home MultiRoom cover?

• A:Answer The weBoost Home MultiRoom covers the following frequencies: Band 12/17 700 MHz, Band 13 700 MHz, Band 5 850 MHz, Band 4 1700/2100 MHz, Band 2/25 1900 MHz.

Q: QuestionHow do I install the weBoost Home MultiRoom?

• A:Answer The weBoost Home MultiRoom has a tool-free installation and does not require any drilling.

Q: QuestionCan or should this help a -119db signal?

Asked 5 years ago by HeathW.

• A:Answer My signal was -120 an it didn't help at all. It was very flustrating. I just send this back to Best Buy. Hope if you decide to get it you will have better lucky than I did.

  Answered 5 years ago by Lucy20

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Q: QuestionHow do you find out where your nearest cell tower is?

Asked 4 years ago by James.

• A:Answer I had the same important question before installing this.. I did a little research and found an app called Network Cell Info Lite and downloaded it to my Android. It has lots of great info on reception for after installation but also let us know where the nearest tower was in order to know which direction to position the antenna outside. This made it simple. BTW, we are loving this product as it has boosted our signal from to bars to a constant 4 bars.

  Answered 3 years ago by MonaVerified Purchase

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Q: QuestionThree people in my house have Verizon and I have ATT. Will this unit boost Verizon and ATT or do I need two units?

Asked 4 years ago by Anonymous.

• A:Answer Best Buy asked about ours, my wife and I are on Straight talk, my kids are on Cricket and it boosts all of our phones just fine. We went from maybe getting a text message, maybe not, to streaming online, making and receiving phone calls, this thing kicks butt and we haven't even refined it yet, just kinda threw it up there. Seems to me to be well worth the money but we've only had it about a month or so. If it holds holds up it will be some of the best money we've ever spent.

  Answered 4 years ago by ScooterdogVerified Purchase

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Q: QuestionI use Verizon. I think somewhere in looking at various boosters that I need to notify my carrier that I am using a booster. Is this true or can I just install it and use it?

Asked 3 years ago by Steve.

• A:Answer We just installed ours and started using it. It works great for us!

  Answered 3 years ago by Tandin93Verified Purchase

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Q: QuestionI have ordered this an I am hoping it works with my metal roof. Any input on this?

Asked 4 years ago by Dmcferrin.

• A:Answer We didn’t have any issues with our metal roof.

  Answered 4 years ago by RuggyVerified Purchase

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Q: QuestionI need additional coax cable. Is there any specifications for the cable?

Asked 3 years ago by coaxcable.

• A:Answer The specifications of the cable are: "75 Ohm, low-loss, white RG6 COAX cable; F-Male to F-Male". The kit comes with a 30 ft. and (2) 15 ft. cables; along with a Flat Window Cable so you do not have to drill any holes during the set up. If you need more cable, it is recommended to reach out to the weBoost Customer Support Team to purchase the right quality of cable. https://www.weboost.com/support

  Answered 3 years ago by weBoost Product Expert

  
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Q: QuestionDoes it boost 5g signal I have t mobile home internet

Asked 3 years ago by Anonymous.

• A:Answer Yes, it will boost home internet and Wi-Fi when it’s connected through a cellular modem or hotspot.

  Answered 3 years ago by weBoost Product Expert

  
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Q: QuestionDoes this antena will boost the 600mh signal from T-mobile?

Asked 5 years ago by Wilo.

• A:Answer My work phone is T mobile. If the wind blew just right it might work.i now have 5 bars in the whole house

  Answered 4 years ago by Woody

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Q: QuestionWould Geek Squad install this booster?

Asked 4 years ago by Vans.

• A:Answer No, Geek Squad does not install this option. If you are looking for a professionally installed option, please take a look at the weBoost Installed Home Complete (Model 474445) Best Buy SKU 6405723.

  Answered 3 years ago by weBoost Product Expert

  
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Q: QuestionHow far apart for booster & indoor antenna needs to be apart.

Asked 5 years ago by RVPABoostinthewoods.

• A:Answer The manual says to allow at least 24" between the booster and the inside antenna.

  Answered 5 years ago by BborterVerified Purchase

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Q: QuestionDoes this cell booster require wifi to work?

Asked 3 years ago by BButler.

• A:Answer No, this cellular signal booster take the outside cell signal and multiplies it for better signal strength inside your home. It has a 3 step process; an outside antenna to capture the signal and send it to the booster, the booster amplifies it and sends it to the inside antenna to distribute within your home.

  Answered 2 years ago by weBoost Product Expert

  
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Q: QuestionWe live just outside of Cell range. Occasionally I can pick up minimal signal in the yard. Would this product work if we are just outside of cell range? I wasnt sure if it only strengthens an exsisting connection.

Asked 3 years ago by Dani.

• A:Answer The weBoost Home MultiRoom will only strengthen an existing signal. If you are sometimes able to find a signal outside your home though, you may be able to get the antenna dialed in to the nearest tower with some additional height. We would recommend going with the strongest signal booster we offer at Best Buy, the Home Complete which comes in a DIY (#6355244) or Professionally Installed version (#6405723) for the best possible outcome.

  Answered 3 years ago by weBoost Product Expert

  
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Q: QuestionHow long are the coax cables?

Asked 3 years ago by Anonymous.

• A:Answer The weBoost Home MultiRoom comes with (2) 15’ and (1) 30’ cables, plus a Flat Window Cable to run through a window for a drill free installation.

  Answered 3 years ago by weBoost Product Expert

  
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