Questions & Answers

Q: QuestionHow many devices does this subscription cover?

• A:Answer This subscription covers 3 devices.

Q: QuestionCan I use this software to protect my passwords?

• A:Answer Yes, the My Passwords feature encrypts your passwords, securely fills in online forms, and automatically logs you onto your favorite websites.

Q: QuestionHow often does the software update?

• A:Answer The software automatically updates itself regularly via cloud-based detection, so you don't have to download new security updates.

Q: QuestionWhat operating systems are compatible with this software?

• A:Answer This software is compatible with Android, Mac, Windows, Chromebook, and iOS.

Q: QuestionDoes this software come with a firewall?

• A:Answer Yes, this software comes with a firewall as part of its protection features.

Q: QuestionIs this software cloud based?

• A:Answer Yes, this software is cloud based.

Q: QuestionDoes this have a vpn?

Asked 4 years ago by Shirley.

• A:Answer To get the VPN, you have to order Webroot Internet Security Plus or Webroot Internet Security Complete. Hope that helps!

  Answered 4 years ago by WebrootTeam

  
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Q: Questionis this compatible with iPhone SE and iOS 13.3.1

Asked 5 years ago by REMI.

• A:Answer The full Webroot suite is not available on iOS - but we do have a secure web browser than you can download from the app store: https://apps.apple.com/us/app/webroot-secureweb-browser/id460986853

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionIs this software compatible with Windows 7, or do I need to get Windows 10? My computer is almost a decade old.

Asked 5 years ago by AvatarRei.

• A:Answer Yes, this software is compatible with Windows 7.

  Answered 5 years ago by CommunityAnswer

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Q: Questionthe price that is listed for the purchase when it says 2 year subscription the price I am paying for a full 2 years? or each year is there a renewal for the price I am paying? example Webroot Secure Anywhere 79.00 3 Devices (2 year Subscription)

Asked 4 years ago by DayDay.

• A:Answer Your renewal would happen after two years for the same cost of what you're paying initially - I hope that answers your question!

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionIs it safer and or better to buy the cd at Best Buy or buy it through a digital download? I ask this because my computer already has viruses and thought the digital download wouldn’t be as effective.

Asked 6 years ago by Teacher.

• A:Answer It honestly depends on how severe the infection is on your computer, so I highly recommend checking with our support team to see what they recommend. They can be reached at 1-866-612-4227.

  Answered 6 years ago by WebrootTeam

  
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Q: QuestionWhat is the difference of Internet security with antivirus 2 year 3 devices OR Webroot - Internet Security Plus + Antivirus Protection (6 Devices) (2-Year Subscription)

Asked 1 year ago by Anonymous.

• A:Answer Hi, the main difference would be the Password Manager and protection for more devices in Internet Security Plus.

  Answered 7 months ago by WebrootTeam

  
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Q: QuestionI am looking for a good antivirus protection for new laptop. Is Webroot compatible w/ 15” Mac Pro model # A1990 w/Touch Bar? How do I install/download it? Would I be better off going into Bestbuy & talking with a rep?

Asked 5 years ago by Sis89.

• A:Answer Yes, Webroot will be compatible with your new Mac Pro. Regarding the other community answer, we did have compatibility issues with Catalina OS but those issues have since been fixed. You should have no problem! If you do however run into any issues please contact our support team: https://www.webroot.com/us/en/support/home-contact

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionI renewed my Webroot Internet Security under my son's account. How do I update my other two computers with the renewel?

Asked 5 years ago by dairyd.

• A:Answer All you have to do is go into your best buy accounts using both pcs and download it through. They will give you an option to do it.

  Answered 5 years ago by Monique

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Q: QuestionHow do I cancel auto renewal for webroot order

Asked 4 years ago by Anonymous.

• A:Answer Contact geek Squad at Best Buy!

  Answered 4 years ago by curtis

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