A:Answer Hi Dave, we suggest trying to reboot the unit by either shutting it down at the breaker or unplugging it for 1 minute to 90 seconds. Try not to go over 90 seconds. If, after trying this, the issue persists, please don't hesitate to reach out to us for further assistance at 866-698-2538 Mon-Tues 8 AM-8 PM Wed-Fri 9 AM-7 PM EST. We hope this helps!