Questions & Answers

Q: QuestionIs a trim kit available with this model to make it 36" wide to go over a 36" cooktop instead of a 30" range?

Asked 3 years ago by Anonymous.

• A:Answer Hello Best Buy Customer! Whirlpool offers what is called a Microwave Side Panel Kit, part # 8171339. This Microwave Side Panel Kit can be used to fill in extra space around your over-the-range microwave. This is universal kit includes (2) filler panels, mounting hardware and installation instructions. Designed for use in 36" W openings under 12" cabinets. Note that the filler panels must be in place before you install your microwave oven. We hope this is helpful information!

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this an energy savings appliance?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer Hi, today's modern appliances use less energy today than their predecessors. That being said, there is no ENERGY STAR label for residential ovens, ranges, or microwave ovens at this time. Here is the link to the specifications for this particular model: https://bit.ly/3HmOOHm Please don't hesitate to reach out to us for direct assistance if you have any other questions at Whirlpool 866-698-2538 Mon-Tues 8 AM-8 PM Wed-Fri 9 AM-7 PM ET

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy cooktop light stopped working, went to replace bulb and it broke from the base. Tried removing and it popped. Got base out and put in new bulb but it’s still not working. Is there a fuse that could need replaced on it? Microwave works

Asked 3 years ago by CooktopLight.

• A:Answer Hello CooktopLight! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI currently own the WHM31017FS microwave. Something wont allow the door to latch thereby not allowing the microwave to work. Is this an easy fix? Also, if I have to purchase a new one (WHM31017HS), would I need to replace the plate on the wall?

Asked 3 years ago by Joedaytona.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer Sorry, this microwave was a gift for someone else.

  Answered 3 years ago by AliceVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan this microwave be used to bake?

Asked 3 years ago by Didi.

• A:Answer Hi Didi, unfortunately, this Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave does not have a "bake" function. Thank you for your question!

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhirlpool microwave WMH32519HZ, when setting the clock manual shows only 12 hour clock. For some reason, in the last few days my clock converts from 12 hour to 24 hour clock. I can’t find any way other than just resetting to fix. Having to reset daily

Asked 3 years ago by BJP.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer Hey BJP, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the over the stove microwave WMH31017HW have a on/off button for the turntable?

Asked 3 years ago by Anniebelle.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer Hi Anniebelle, this particular model doesn't have an off mode for the turntable. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do you vent this when it replaces an old vent hood? Does it need a shelf on top to be able to mount the microwave?

Asked 3 years ago by VegasWes.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer Hi vegaswes, we would recommend for information on location requirements and venting, to check out the Installation Guide, pages 4-10 at https://bit.ly/3nMHvkn. Thank you for your question!

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the height?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer Exactly 16 1/4 inches

  Answered 3 years ago by RayRayVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this microwave have inverter technology?

Asked 3 years ago by Erin.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer I belive it does not.

  Answered 3 years ago by TimNVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this microwave have a sone rating? I need to know how loud or quite it is.

Asked 3 years ago by Rustyred.

• A:Answer Hi Rustyred, thank you for your question, unfortunately this Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave does not have a sone rating.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the wattage?

Asked 3 years ago by Lois.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer Hello Lois, the cooking watts are 1000. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioni have to replace my Model WMH32519HZ with this model. can we use the existing mounting brackets or do we change? also is the width going to be a big difference?

Asked 3 years ago by melwin.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer One would think so, but the new mounting bracket did not match up with my old whirlpool, not sure if same model as yours, so hope you have better luck!

  Answered 3 years ago by DeadtireddadVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhow much does it weigh?

Asked 3 years ago by tomr.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer TomL, this Whirlpool® Microwave weighs 54 lbs. Thank you for your interest in our Whirlpool Appliances!

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe have the Whirlpool Microwave WMH31017 HZ. It seems to top microwaving after 3-5 minutes of run time. The fan will continue to run but it is not cooking or heating the food? What would the fix be for this issue?

Asked 3 years ago by Dave.

• A:Answer Hi Dave, we suggest trying to reboot the unit by either shutting it down at the breaker or unplugging it for 1 minute to 90 seconds. Try not to go over 90 seconds. If, after trying this, the issue persists, please don't hesitate to reach out to us for further assistance at 866-698-2538 Mon-Tues 8 AM-8 PM Wed-Fri 9 AM-7 PM EST. We hope this helps!

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this model be wired instead of plugged

Asked 3 years ago by Roger.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer Hello Roger, no this model cannot be hardwired. We do apologize.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this have to vent outside, or can it vent into kitchen ?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer This Whirlpool® Microwave can be vented through the exterior or recirculating. Please visit https://bit.ly/3GkTtJ1 for more information.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI need to replace my Kenmore microwave model #721.80412500. Is it compatible?

Asked 3 years ago by Liz.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - White

• A:Answer Want to replace over the range Kenmore microwave model 721.85032111

  Answered 6 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is the watts of this microwave

Asked 3 years ago by dale.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer Hi dale, this Microwave is 1000 Watts. We hope this helps!

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThe left side of my microwave is right next to a wall so I need a microwave with a door that doesn't require a lot of room to open. Is there a way to tell on the specifications how might space is required on the right for the door to properly open?

Asked 3 years ago by MicroMom.

This question was asked about the related product: Whirlpool - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel

• A:Answer Hello MicroMom, per the Installation Instructions, If installing the microwave oven near a left sidewall, make sure there is at least 6" (15.2 cm) of clearance between the wall and the microwave oven so that the door can open fully. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question