Questions & Answers

Q: QuestionDoes this unit have a flame supevision device or flame failure device (thermoc ouple) that switches off teh gas supply if the burner flames out for what ever reason?

Asked 5 years ago by Skunkk.

Q: QuestionWhat are the countertop cut out measurements and depth needed below the surface for this unit? Thank you.

Asked 5 years ago by Jeffjg.

• A:Answer Hello Jeffjg! The cutout dimensions are Cutout Depth (in) 19 and Cutout Width (in) 33 7/8. Thank you for your inquiry on our Whirlpool appliances.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionWCG55US6HW : Can you share link for the mft part # for WhiteKnob, Burner Cap and Head

Asked 6 years ago by EobWhirl.

• A:Answer Hello EobWhirl! You may visit www.Whirlpoolparts.com to find and purchase parts online, chat with a parts specialist, or you may also call (844)200-5440 7 AM -Midnight - 7 days a week, to speak with a part specialist by phone.

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionCan the flames be adjusted? Meaning if the flame is on low but it’s too high, is there a way to adjust the burner to make the flame lower. I have an old stove top that I can adjust with a screw driver inside the burner.

Asked 6 years ago by Debbie.

• A:Answer Hello Debbie! We are providing a link to the Use and Care Guide. This will advise on how to adjust the Flames. https://bit.ly/2TjXRmo

  Answered 6 years ago by WhirlpoolTeam

  
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Q: QuestionIt appears that the gas input to the cooktop is on the right. The gas input at my house is on the left when facing the cooktop. Can appropriate gas piping be used to route the gas input to the cooktop gas connection?

Asked 6 years ago by CarolNM.

• A:Answer Yes it can, you just meet to get the gas installation kit and use the flexible pipe to connect your new stove to the gas regulator. I hope this help you and good luck.

  Answered 6 years ago by novato1979Verified Purchase

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Q: QuestionWhat is my rough top cutout size??? (Templating for granite in a couple of days) Thanks

Asked 6 years ago by Randy.

• A:Answer The cutout measures 19 inches depth and 33 7/8 inches wide.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionIs this the white 36” Whirlpool cooktop that has the EZ-2-LIFT iron grates?

Asked 6 years ago by Bodie.

• A:Answer Hi, I got this cooktop and come with the easy lift iron gates.

  Answered 6 years ago by novato1979Verified Purchase

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Q: QuestionWhich burner is the SpeedHeat burner? Is there any indicator for this?

Asked 1 year ago by SPEEDHEAT.

• A:Answer Hello! The Center Front Element and the Right Front Element are the Speed Heat burners. The Quick Start Guide/ Owner's Manual would advise the burner types. We hope this helps.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionWhere can I get the instillation manual

Asked 3 years ago by Anonymous.

• A:Answer Hi! Here is the link to that document: https://bit.ly/3BxpNFK We hope this helps!

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionThis come in white?

Asked 3 years ago by Westlake.

• A:Answer Hello Westlake! Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionNeed gas stove top with 4 burners Existing stove top counter cutout size is 33 1/4 X 19 1/4 , finish size for existing stove top 36" X 21 3/4

Asked 4 years ago by Berj.

• A:Answer Hi Berj, the installation instructions for the unit you have linked here, will have the space (cutout dimensions) requirements located on page 6 https://bit.ly/3a9HgZV. There are 2 standard widths on the Gas Cooktops. 30" and 36". The 4 burner Cooktops only come in the 30" width. Hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionThe burners seem to have little to no adjustment when when you turn the adjustment knob. Is there a way to correct or fix this issue? The burners seem to be max when on. Your help would be appreciated!

Asked 4 years ago by Wdr1.

• A:Answer Wdr1, please visit https://bit.ly/2NNPPRL and refer to page 11 for more information on how to adjust the flames for this Whirlpool® Cooktop.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this unit come w electronic ignition ? Does it require a 110V outlet?

Asked 5 years ago by DS.

• A:Answer Yep!

  Answered 5 years ago by CSBsVerified Purchase

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Q: QuestionMy cut out from my old cooktop is 19-1/4" x 34-1/8" - will this cooktop fit my cutout or is my cutout to big?

Asked 5 years ago by Rose.

• A:Answer This is a large stove. It is 36" across the top.

  Answered 5 years ago by kavonkVerified Purchase

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Q: QuestionWhat is the min and max cutout Dimensions?

Asked 5 years ago by Vivien.

• A:Answer Great question Vivien. We are attaching a link to the installation guide which should answer all of your questions moving forward. Please feel free to reach out to us if you have any further questions. 800-253-1301. We are open Monday and Tuesday from 8 am to 8 pm and Wednesday through Friday from 9 am to 7 pm.

  Answered 5 years ago by WhirlpoolTeam

  
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