Questions & Answers

Q: QuestionSo because the detergent goes in the bottom I am assuming that I have to stick with that detergent until it is gone? I like to use different detergent for the kids clothes and assume I wouldn’t be able to do that or wouldn’t be able to use liquid?

Asked 4 years ago by Mommy3.

• A:Answer Hi Mommy3, this model you can use the single load dispenser when you want to wash with a different detergent than the one currently in the Load & Go™ dispenser. You can locate the information on how to do that on pages 4- 5 of the Use and Care Guide, linked here: https://bit.ly/3pEBtSp Hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionDoes this have a rinse and spin cycle? It boasts 37 cycles, but doesn't list them?

Asked 5 years ago by Laundryer.

• A:Answer No, it does not have a rinse and spin cycle.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionHow long does a standard casual cycle take from start to finish?

Asked 4 years ago by Brandon.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Front Load Washer with Steam and Load & Go XL Dispenser - Chrome Shadow

• A:Answer Hi Brandon,approximately 25-30 min for a casual cycle,Adding options adds more time.There is no way to be precise with these times because options selected, water pressure, and load size all effect cycle time.Thank you for your inquiry on our Whirlpool appliances.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionCan the door be swapped to open from the left side?

Asked 1 year ago by Anonymous.

• A:Answer Hello! The washer door cannot be reversed. Thank you for your inquiry on our Whirlpool appliances.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionIs there a trap to clean out and where would it be located at it there is one.

Asked 3 years ago by Cottonwood.

• A:Answer Hello Cottonwood! There is no lint trap. However, you would need to clean the dispenser area out. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionIs this machine still made in Germany?

Asked 4 years ago by Ziggybob64.

• A:Answer No. Made in USA.

  Answered 3 years ago by clay40

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Q: QuestionI read that this does not have a handwash cycle. I used that extensively on the dead machine. Is there an equivalent cycle? My wife has 50% hand wash clothing. Follow-up, I see it has no rinse and spin, is there an alternative to that?

Asked 1 year ago by PeteVO.

• A:Answer Hello, this model does have the option of a Delicate Cycle. bit.ly/4eddKBY. There is no alternative to a Rinse and Spin. It does have a Drain and Spin however. Thank you for your inquiry on our Whirlpool appliances.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionDoes this washer have a hand wash cycle

Asked 5 years ago by VidoMusso.

• A:Answer VidoMusso, this does not have a hand wash cycle.

  Answered 5 years ago by WhirlpoolTeam

  
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Q: QuestionFor the washer, Is the door open from the left or from the right? What about the dryer?

Asked 7 months ago by Querstionman.

• A:Answer Hello, for model WFW9620HBK the door swing is from the left. The matching Dryer WED9620HBK/WGD9620HBK the door swing is from the Right. Thank you for your inquiry on our Whirlpool appliances.

  Answered 7 months ago by WhirlpoolTeam

  
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Q: QuestionI was wondering if there is a delay start on this machine?

Asked 10 months ago by deecristal.

• A:Answer Hello, for model WFW9620HBK, Whirlpool® Washer, there is no delay start. Thank you for your inquiry on our Whirlpool appliances.

  Answered 10 months ago by WhirlpoolTeam

  
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Q: QuestionCan you pause the machine Mid Cycle to add a garment like the DUET Model does?

Asked 1 year ago by CBunda.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Front Load Washer with Steam and Load & Go XL Dispenser - Chrome Shadow

• A:Answer It suppose to, but the machine doesn't work! It was installed broken! Best Buy won't stand by their promises. They won't even respond to our requests.

  Answered 1 year ago by ValH

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Q: QuestionCan I get pedestals for this set? My old Whirlpool front load washer/dryer is 16 y/o. NO PROBLEMS with the washer, EVER; the dryer, I replaced the corner guide rollers, drum belt, pulley assembly and heating element-AFTER 14 YEARS! Only Whirlpool for me!

Asked 2 years ago by Jrepairguy.

• A:Answer Hello Jrepairguy. There are pedestals available for this Washer. The 15.5" pedestal is model WFP2715HBK. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: Questionwhen will this be available in NJ again?

Asked 3 years ago by Danoo.

• A:Answer Hello Danoo, Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: Questionare these models offered in chrome shadow??

Asked 3 years ago by todd.

• A:Answer Hi todd, please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: Questionwhat is the height of the added bottom drawer ?

Asked 4 years ago by judy.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Front Load Washer with Steam and Load & Go XL Dispenser - Chrome Shadow

Q: QuestionHow do you get the washer to start?

Asked 4 years ago by BT.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Front Load Washer with Steam and Load & Go XL Dispenser - Chrome Shadow

• A:Answer Hi BT, on the touchpad the power button is on the left side, from that you can choose your options from the middle LCD Screen, indicating cycles, settings, options, ect.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionI want to keep the door open to keep from getting mold on rubber seal I live in Florida. How do I get the interior light to go off

Asked 4 years ago by KShipp.

• A:Answer Hello KShipp, the light will automatically shut off. Hopefully this information is beneficial to you. Thank you for your inquiry regarding our Whirlpool appliances!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionVery large blankets or comforters do they have problems with heavy items like that?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Front Load Washer with Steam and Load & Go XL Dispenser - Chrome Shadow

• A:Answer Due to different sizes, styles, and fills of comforters it is hard to determine which ones will or will not fit. As there is no standard size, fill, or shape, we cannot determine if the Washer will be able to accommodate your particular bedding. We hope this helps!

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionWill these washers have trouble washing very large comforters and blankets?

Asked 4 years ago by Jjp.

This question was asked about the related product: Whirlpool - 5.0 Cu. Ft. High Efficiency Front Load Washer with Steam and Load & Go XL Dispenser - Chrome Shadow

• A:Answer Hello Jjp. Due to different sizes, styles, and fills of comforters it is hard to determine which ones will or will not fit. As there is no standard size, fill, or shape, we cannot determine if the Washer will be able to accommodate your particular bedding.

  Answered 4 years ago by WhirlpoolTeam

  
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Q: QuestionCan you wash a king sized comforter in this machine?

Asked 4 years ago by Ziggybob64.

• A:Answer yes you can wash a heavy blanket alone for a better quality clean wash

  Answered 3 years ago by caligirl

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