Questions & Answers

Q: QuestionHow do I determine if I need the Geek Squad - Smart Wireless Camera Setup? I thought the product sounded so simple to set up and use. How can I make this determination before I make the purchase and try to set it up on my owN?

Asked 8 years ago by Whenwilliknowineedthis.

• A:Answer I was worried about the same issue when I bought the Ring Doorbell for my elderly mother for Christmas, so I paid Best Buy to have the Geek Squad install it. When it came time to install, my mother waited through the 4-hour window to have the technicians show up, only to be disappointed when they did not. They rescheduled another appointment for which she waited, agai , only to have Geek Squad fail to show, again. After many hours on the telephone, the answer I got was the Geek Squad is "not allowed" to install in our area. I am a Platinum Plus customer, and I spend many thousands of dollars with Best Buy each year. I spent $600 on this Christmas gift for my Mother's safety many weeks in advance of Christmas, and once again I was dissatisfied with Best Buy. Honestly, ive. Had much better luck with h h Gregg on this sort of thing, and I've decided Best Buy cannot deliver the services and prices they promise.

  Answered 8 years ago by TheretinadocVerified Purchase

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Q: QuestionDo the security cameras have had to be purchased at Best Buy? I need installation only.

Asked 8 years ago by Anonymous.

• A:Answer Geek Squad is available to help install your devices no matter where they were purchased.

  Answered 8 years ago by Logan76

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Q: QuestionDoes the Geek Squad install only wireless security cameras?

Asked 8 years ago by Mary.

• A:Answer The Geek Squad does install wired cameras. You can schedule an appointment through your local Best Buy store.

  Answered 8 years ago by Justin

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Q: QuestionHi! I have 6 outdoor cameras to be installed , how much do you guys charge ? I called geek squad and some lady answered and she told me $150 I have no clue if that for each or more all 6.

Asked 5 years ago by leta.

• A:Answer Great question! Our Wireless Camera Installation service that you left this question on does currently cover up to eight cameras. Please know, that especially outdoors, there can be additional charges for things such as mounting the cameras to custom surfaces. For all the details on this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionDoes the installation of up to 4 cameras include the setup of 4 solar panels. Or do I need to get another package?

Asked 4 years ago by Arreit.

This question was asked about the related product: Wi-Fi Camera Install (Up to 4 Cameras)

• A:Answer Hi Arreit. Thank you for your awesome question! This service does include the installation of up to 4 solar panels to go with the cameras. I hope this helps! Please let us know if you have any further questions.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionIf I buy a camera from best buy and have the two other cameras, will Geek Squad install all three? Additionally, one of the cameras is on the second floor exterior. Would that be included? Thanks.

Asked 4 years ago by Tonster.

This question was asked about the related product: Wi-Fi Camera Install (Up to 4 Cameras)

• A:Answer I had this exact issue. Here it is, if you purchase the cameras from best buy and they put it in there notes that there will be an additional camera. They will install it where ever you want it.

  Answered 4 years ago by Savoya

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Q: QuestionI am looking to purchase the Nest outdoor cameras. I would like the Geek Squad installation, not third party. However, I want these on the side of my house and not sure how instalation will work for power purposes.

Asked 4 years ago by jjdamn88.

This question was asked about the related product: Wi-Fi Camera Install (Up to 2 Cameras)

• A:Answer Hi there. Thanks for reaching out about this. We should be able to help out with this. Because these kinds of services can be quite complex, we normally like to start off with a free site survey and send an agent to check out the location. This allows us to make sure we're on the same page and ensure we have everything we need. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI purchased a Nest outdoor camera that came direct from Nest I HAVE 3 OTHER INDOOR NEST CAMERAS INSTALLED AND THEY WORK FINE WITH MY NETWORK COMCAST ROUTER. CAN YOU INSTALL THE OUTSIDE NEST CAMERA FOR ME TO WORK WITHIN MY EXISTING NETWORK?

Asked 8 years ago by Anonymous.

• A:Answer Yes, the Geek Squad is available to install both wired and wireless cameras, indoor and outdoor. They would connect the cameras to your existing network.

  Answered 8 years ago by Andrew

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Q: Question1. Would the ring doorbell installation be included under this smart wireless installation package? 2. Is it a requirement that the products have been purchased from Best Buy? Thanks Much.

Asked 8 years ago by VEGGIEIB.

• A:Answer You do not have to have purchased your product at Best Buy for Geek Squad to install your Ring Video Doorbell.

  Answered 8 years ago by Justin

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Q: QuestionDoes this Smart Wireless Camera Setup also apply to Nest Outdoor Camera?

Asked 8 years ago by Griff.

• A:Answer This service would also apply to Nest Outdoor Cameras.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionDoes this apply to outdoor cameras?

Asked 8 years ago by Tinytim.

• A:Answer Yes, Geek Squad can install both indoor and outdoor cameras.

  Answered 8 years ago by Andrew

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Q: QuestionDoes this package include any of the Arlo solar panels being installed?

Asked 4 years ago by SolarPanels.

This question was asked about the related product: Wi-Fi Camera Install (Up to 4 Cameras)

• A:Answer Not the package I got, now with that being said it may come with another package, my husband purchased this one so not 100 % sure.

  Answered 4 years ago by Savoya

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Q: QuestionIf you purchase security camera's from Best Buy, do you receive any discounts on the published rates for installation? Or is it the same amount that's charged if you bought a system elsewhere?

Asked 6 years ago by Discounts.

This question was asked about the related product: Wi-Fi Camera Install (Up to 4 Cameras)

• A:Answer I only checked with one other location and there were no discounts because I only purchased one camera.

  Answered 6 years ago by RB838Verified Purchase

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Q: Questionwill the Geek Squad be able to connect my Arlo Smart Hub to my Wi Fi router with my scheduled Wi Fi camera install?

Asked 9 months ago by Oceanside.

This question was asked about the related product: Wi-Fi Camera Install (Up to 4 Cameras)

• A:Answer I don't think so. It's not hard though, reset the machine and add it to your list of devices. If you can use Apple TV or Alexa, this works the same.

  Answered 1 month ago by EricSVerified Purchase

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Q: QuestionHow do I contact contracter that installed camera?

Asked 9 months ago by Vernon.

This question was asked about the related product: Wi-Fi Camera Install (Up to 4 Cameras)

• A:Answer The Geek Squad installed it.

  Answered 9 months ago by Walline

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Q: Questioni have wireless cameras but want them switched to wired... does the geek squad install the wired portion

Asked 11 months ago by NB.

• A:Answer No they will not, I have similar situation and they said they will just mount it and not wired it.

  Answered 5 months ago by AlfrancisH

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Q: QuestionI need 4 sound activated audio mini cameras to put on my ceilings to record upstairs neighbor, with Velcro . I don’t know how to set it up to record, but I need a dynamic microphone to capture sound. Can geek squad guy me to record upstairs neighbor.

Asked 1 year ago by Luyb32.

• A:Answer Creepy

  Answered 2 weeks ago by Anonymous

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Q: QuestionI have to buy cameras separately

Asked 1 year ago by Bruce.

This question was asked about the related product: Wi-Fi Camera Install (Up to 2 Cameras)

• A:Answer Some from the brand Eufy can be bought in package deals.

  Answered 1 year ago by NinMVerified Purchase

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Q: QuestionHello! All my wires cameras installed already . Only need to activate them. How much is this job for 8 cameras ?

Asked 1 year ago by Oxana.

• A:Answer Just pay for the geek squad protection plan and its virtually free.

  Answered 1 year ago by Wowfactor

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Q: QuestionI purchased blink security cameras in my house and had installed by geek squad..do have to pay a monthly fee for monitoring.. received an email from blink..if I don't purchase this does it mean cameras want monitor anymore

Asked 1 year ago by Donnie.

This question was asked about the related product: Wi-Fi Camera Install (Up to 2 Cameras)

• A:Answer With blink you can still view the cameras but it won’t send you motion detection notifications unless you pay monthly

  Answered 1 year ago by Anonymous

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