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  • QuestionWhat is the longest power cable that is available for this?

    Asked by o2101.

    • Answer Hi there! Each camera comes with a 110V power adapter and a 6-foot USB power cord. Wyze Cam v3 requires a USB cable that has a limit of 16 feet (5 meters). If you're using a USB cable length longer than 16 feet, there could be power delivery issues. Thank you for your question and have a great day!

      Answered by Wyze Labs

  • QuestionI set it up and it's working. However, I no longer want it to use my wifi and I just want to record to the micro sd card. I don't need to see a live feed. I just want it to record to the micro sd card while it's no longer connected to wifi. Does that work

    Asked by kyful.

    • Answer Hi there! The cameras are primarily meant to work with an internet connection. The connection is what allows you to stream, get notifications and change settings via the Wyze App. However, you can use a WiFi network connection to set up and configure your Wyze Cam in the Wyze app. Once the camera is configured with a microSD card inserted and Local recording to microSD card turned on, the camera will continue to continuously record to the microSD card, even when it is offline. When your Wyze Cam is offline, you will not be able to connect to the camera via the Wyze app to view the live stream video or change any of the camera settings. The camera also will not save any alert videos to the cloud, so none of the motion or sound detection features will work. To view your recorded footage, you can either bring your Wyze Cam back to an area that is covered by the WiFi network it was set up in and use the Playback feature in the Wyze app, or remove the microSD card from your Wyze Cam to view the raw video files (mp4 format) on a computer. When you return the microSD card to your Wyze Cam, it will resume continuous recording. The camera supports up to a 32GB microSD card, which holds roughly 2-3 days of playback recording. As it maxes out in space, it will overwrite the footage of the oldest day on file. So while the camera can do offline recording, it is not its optimal purpose. For further information, please take a look at this article: https://support.wyze.com/hc/en-us/articles/360051120111. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionWill this cam record through glass at night and not reflect the light back?

    Asked by KristyDawn.

    • Answer Thank you for your question. The night vision feature through glass or a window at night is not optimal. The camera emits 850nm infrared lights, which will be reflected by the window at night. The image will not be great in this situation, so it is not recommended. During the day, the infrared lights are not necessary and therefore there are no reflection issues. If you have additional questions, concerns, or would like to speak more about this please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionHi, if this app expired on 14 day's trial, does that mean I am no longer able to use your camera, even I don't need access the cloud service just pure view from camera which connect to my own Wifi. Please advise . Thanks

    Asked by qksharr2.

    • Answer Hello there! The free trial is offered for cam plus when a new device is activated. The free trial will last 14 days and then you will have an option to start a paid subscription. Cam Plus is an upgrade for Wyze Cam devices that adds Person Detection to your Complete Motion Capture videos. With this service, you'll be able to record full-length videos, receive real-time alerts when people are detected, and filter all of your video clips with people in them. If the 14 days trial free Cam Plus will expire you can still use the app and view live stream of the camera, however, it will only capture one 12-second alert video every five minutes when motion or sound is detected. If you have additional questions, concerns, or would like to speak more about this please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionCan this camera be viewed from a laptop?

    Asked by Russie.

    • Answer Yes, it's called Wyze Webview and they require you to have the Cam Plus subscription to use it. It's through your web browser.

      Answered by river

  • Questioncan i check the camera from my work place on my phone_

    Asked by Budman.

    • Answer Hi there. Yes, you can check your camera whenever you are away from home or at your workplace. Please make sure that your Wyze app and camera are updated to their latest version. Also, please ensure that you are connected to a 2.4GHz network or mobile data. If you have any questions or concerns, please reach out to our Wizards team (https://support.wyzecam.com/hc/en-us) so we may help. Thank you.

      Answered by Wyze Labs

  • Question. I would like to set up Wyze v3 cameras in my 2 homes. Can I do this with one online service or do I need one service for each home?

    Asked by Bestguy.

    • Answer ANY online service will work w login! You can have 2 cameras in NY & 2 in LA. We take our WYZE cameras w us traveling haha Sometimes they don’t hook up bc of Public Network, but most do - if not we leave them out for possible intimidation lol So the answer is YES! You can take them anywhere especially if you have a battery pack - makes camera VERY mobile. You just have to ADD again which takes like 30 seconds.

      Answered by SusiQ

  • QuestionIs streaming affected by the storage option that's used? Or can you still stream video if you use microSD storage only?

    Asked by Berry.

    • Answer Hello! The Wyze Cam V3 will capture one 12-second alert video every five minutes when motion or sound is detected. Using a microSD card with the ‘record on event’ or 'continuous recording' feature turned on will allow the camera to record the rest of the footage that the cloud video does not capture. We also have Cam Plus, which is an add-on service and upgrades the free 12-second motion recording already included with Wyze Cam. This upgrade will record motion and store the events to the cloud for as long as motion is detected and adds Person Detection. That means no 12-second limit and no cooldown period. The recordings are stored in the cloud for 14 days. If you have additional questions, concerns, or would like to speak more about this please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionCam got disconnected because 5G was on Got internet to 2.4G and still won't connect. tried uninstall app to get the QR code and reload information password ECT Didn't get a QR code to do set up What am I doing wrong?

    Asked by JoeintheBox69.

    • Answer Hello, we are very sorry to hear your camera is running into some setup trouble and would like to help. Please ensure that you are using your 2.4GHz network when setting up the camera as our products do not currently communicate with 5GHz networks. We would recommend taking a look at these articles for further information: https://wyzelabs.zendesk.com/hc/en-us/articles/360052899771 https://wyzelabs.zendesk.com/hc/en-us/articles/360054371291 If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Thank you!

      Answered by Wyze Labs

  • QuestionIs this v3 product compatible as an add on camera to the outdoor cam starter pack?

    Asked by Kdc1.

    • Answer Hi there! The Wyze Cam v3 is a wired camera that connects to your WiFi network directly, similar to almost all Wyze devices, including the Wyze Cam v2 and Pan. The Wyze Base Station only support Wyze Cam Outdoor, which relies to the base station for connectivity. For further information, we would recommend taking a look at this article: https://support.wyze.com/hc/en-us/sections/360011231672. If you have additional questions, concerns, or would like to speak more about this please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionDoes the camera have to be mounted ? I'd like to set it outside my front door now and then. Thanks.

    Asked by BarbinLongwood.

    • Answer No. I just set it on a table near the area I wanted to monitor. The area was about 3 feet away and below the level of the table. The cord had to run along the floor to reach an electrical outlet, so if anyone was walking by and caught the cord with a foot, I guess they could have knocked the camera off the table or unplugged it. It isn’t an area where people walk around a lot, and only my cat was home most of the time while I was on vacation, so it wasn’t a problem. As long as you have a stable surface and a nearby outlet, it does not have to be mounted.

      Answered by ACME

  • Questioncan i use regular ac adapter 110v to 240v like i use in my android phone 5volts?

    Asked by barney.

    • Answer Hello there! Thanks for your question. The Wyze Cam uses 5V 1A DC power through a micro USB port. The included adapter is rated for 100-240V input, so you can use it with any power source within this range.

      Answered by Wyze Labs

  • Questioncan this be battery operated

    Asked by GARY.

    • Answer They have the same exact ones that are battery operated.

      Answered by SampleKing146

  • QuestionIf I mount the Wyze v3 cam outdoors 60 feet from my indoor router, will it be close enough!!

    Asked by GMC.

    • Answer It may work but the further away the picture will start having grainy issues. You can still see images but it's not clear enough due to the graininess to be able to really identify someone

      Answered by Kizzymae1

  • QuestionDoes this come with an SD Card, and if not, what SD Card is compatible. Does this require a Cloud membership fee?

    Asked by Naples.

    • Answer Hi there, Wyze Cam v3 does not come with a microSD card. Wyze Cam supports 8GB, 16GB, and 32GB Class-10 microSD cards in FAT32 format. The camera will recognize larger cards (64GB+) that use exFAT, but these cards are less stable and are more likely to experience issues in the long run. While there are ways to force larger cards onto the FAT32 format, they are less likely to be recognized by the camera and may corrupt your data. Our camera will capture one 12-second alert video every five minutes when motion or sound is detected. Using a microSD card with the ‘record on event’ or 'continuous recording' feature turned on will allow the camera to record the rest of the footage that the cloud video does not capture. We also have Cam Plus, which is an add-on service and upgrades the free 12-second motion recording already included with Wyze Cam. This upgrade will record motion and store the events to the cloud for as long as motion is detected and adds Person Detection. That means no 12-second limit and no cooldown period. The recordings are stored in the cloud for 14 days. If you have any questions or concerns, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionHow many cameras can I have all connected and be able to see in the same app? I have 2 cameras in my house and I want to add 2 more in different rooms. Would they connect to the existing ones? Would Inneed larger memory?

    Asked by Rose.

    • Answer Hello there, the Wyze app allows you to add and manage multiple cameras in the same account. There is no fixed limit on the number of cameras you can connect to the Wyze app. You can add as many Wyze cameras as you need, and they can all be accessed and managed within the same app. When you add new cameras, they will be linked to your existing account. Each camera will be listed separately in the app, allowing you to view their live feeds, access recordings, and customize settings for each camera individually. The memory requirements for the Wyze app are not directly related to the number of cameras but more to the storage of recorded videos. Wyze cameras have options for local storage using microSD cards. If you plan to use continuous recording or event recording, you may need to consider the capacity of the microSD card in each camera. You may also reach out to us at: (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you if you have other queries or concerns. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionMy phone has wifi access only, no regular provider. Will your camera still work?

    Asked by Pennie.

    • Answer Hi there, yes Wyze Cam v3 is meant to work with an internet connection, which allows you to view the Live Stream, get notifications, and change your camera settings in the Wyze app. A 2.4GHz WiFi network connection is needed to set up the camera and configure it with the Wyze app. If you have any questions, concerns, or would like to speak more about the cam please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionWill this camera work with a personal hotspot on an iPhone. I want to leave a phone on my boat and monitor it from home.

    Asked by Monepit.

    • Answer Yes, but won’t your phone be w you? If you have an account, a Micro SD card, internet, a plug or solar battery pack it will record all day & night. And you can interact in real time. HOWEVER, no internet ONLY leaves you w lack of the ‘live views’ As long as there is storage (M SD Card) it will record - you just have to remove card to view elsewhere. =)

      Answered by SusiQ

  • QuestionWhy is my camera only giving me image and not the 12 sec video. This started on Monday

    Asked by Linda.

    • Answer You should of received an email about the new cam÷ features. Basicly trying to force you into paying for the subscription. Just hit the playback button below the image and it will play for as long as you want from that point of the notification

      Answered by 3275

  • QuestionIs this camera alexa compatible?

    Asked by Anonymous.

    • Answer Hello there! Thanks for your question. Yes, Wyze Cam v3 is compatible with Alexa, Google Assistant, and IFTTT. Use your voice to control your camera, pull up the live view on your smart screens, or set up commands and actions with IFTTT. If you have additional questions, concerns, or would like to speak more about this please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs