Back to School DealsSavings is one of our best subjects.Shop now

Skip to content
Main Content

Questions & Answers

Page Showing 1-20 of 32 questions
  • QuestionCan I use this device without home wifi and just run it using the app on my phone after downloading it so that I can control camara?

    Asked by Marisa.

    • Answer Hi there! Yes, you can use the app as long as you have internet connection from your phone. It's not required to use your home WiFi for you to able to access the camera. Our products will require a 2.4GHz WiFi network signal in order to setup and communicate with the Wyze app. The cameras are primarily meant to work with an internet connection. The connection is what allows you to stream, get notifications and change settings via the Wyze App. However, you can use a WiFi network connection to set up and configure your Wyze Cam in the Wyze app. If you have additional questions, concerns, or would like to speak more about this please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • Questioncan this camera be accessed directly thru a browser ?

    Asked by BluesTele.

    • Answer Hello there! Thanks for your question. Yes, you'll be able to use Web View in a browser on a PC, Mac, Smart TV, tablets, etc. However, this is only available to Cam Plus users. We would also recommend taking a look at this article for more information: https://support.wyze.com/hc/en-us/articles/4409136365595 If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionI am looking to put 4-5 cameras around the house to watch after a disabled family member while I am not at home/traveling. How difficult is it to monitor and set up multi cameras. Will I be able monitor each camera and if so how.

    Asked by multicameras.

    • Answer Hello there! Thanks for your question. You can install it in less than five minutes. You just need the Wyze app to view the camera individually or group it so that you can view all 4 cameras at the same time. We would recommend taking a look at this article for some information: https://support.wyze.com/hc/en-us/articles/4406722079003 We would recommend taking a look at this article for some tips: https://support.wyze.com/hc/en-us/articles/4406722079003 If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionI need a camera I can leave on when I leave the apartment and will record when there is motion because someone has been entering when I am not there. Then I will review the footage later if it signals that any motion has been detected and recorded.

    Asked by Rick.

    • Answer Hello there! Our camera will have a few recording options available. Using a microSD card with your camera gives you the ability to record continuous footage and recorded events directly to your local microSD card. We also have Cam Plus, which is an upgrade for Wyze Cam devices that adds Person Detection to your Complete Motion Capture videos. With this service, you'll be able to record full-length videos, receive real-time alerts when people are detected, and filter all of your video clips with people in them. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!

      Answered by Wyze Labs

  • QuestionCan this camera be mounted onto a ceiling?

    Asked by MotherOfKittens.

    • Answer Hi there! Depending on the type of mount, your Wyze Cam Pan can be safely mounted anywhere: ceilings, walls, desktops, and more. Follow the instructions in the Wyze Cam Pan Mounting Kit to mount your new Wyze Cam Pan. Wyze Cam Pan can be mounted upside down. To flip the display of your live stream, enter the Advanced Settings for your camera and toggle Rotate Image 180° on/off. Wyze Cam Pan can be mounted sideways, but there is no 90° rotation setting. If you have any questions, concerns, or would like to speak more about the product please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionHello, Does the camera record sound??

    Asked by sound.

    • Answer Hello! Wyze Cam Pan v2 can record sound or noise if it is loud enough for the camera to detect. But if the sound is minimal, it won't notify the camera for sound events. If you have any questions, concerns, or would like to speak more about the product please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • Questionis there one that you can connect to ethernet cable i want to use in basement and got poor wifi reception

    Asked by donny.

    • Answer Hi there! Wyze Cam Pan v2 is powered by a provided USB cable and connects to the Internet via 2.4GHz WiFi. If you have any questions, concerns, or would like to speak more about the product please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionIs a paid subscription required to view and record full motion continuous video streaming from the app? Not just short clips after motion alerts.

    Asked by CamQuestion.

    • Answer No, you can install a memory card and have constant recording that you view from your phone.

      Answered by Ren17

  • QuestionDoes the camera have motion sensor notifications? Can I receive alerts when it detects motion?

    Asked by Jim12.

    • Answer Yes. You can get general motion notifications or with a subscription, it will send you smart notifications that can filter for pets or people.

      Answered by Ren17

  • QuestionHow secure is the video streaming? Meaning, how easy is it to hack into the feed? I assume it's based on the security of the wifi network you're running on, but want to make sure the device itself is secure.

    Asked by sarah.

    • Answer Wyze has two factor authentication which makes it very difficult to hack.

      Answered by Ren17

  • QuestionDoes this require a plug in?

    Asked by Anonymous.

    • Answer If you mean an electric outlet, yes.

      Answered by Brian

  • QuestionWhat brand of microSD card is recommended for this camera?

    Asked by PJ.

    • Answer Hi there, Wyze Cam supports Class 10 8GB, 16GB, and 32GB microSD cards in FAT32 format. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. Thank you and have a great day!

      Answered by Wyze Labs

  • QuestionDoes this camera have rtsp firmware available?

    Asked by Anonymous.

    • Answer It's sad when the manufacturer doesn't even answer the question right. The Pan v2 does NOT support the RTSP firmware as of 2/27/2022. The linked article even explictly states it does not work with the Pan v2. It only works with the Cam v2, Cam v3, and the Cam Pan (i.e. the first generation Pan). This item is the Cam Pan v2.

      Answered by Anonymous

  • QuestionAny plans to develop an outdoor version of the Pan Cam? I really like my Wyze outdoor, I use it to keep an eye on my chickens and being able to Pan & track them around the yard would be great.

    Asked by Patricia9.

    • Answer I hope they do I know that it definitely holds up outside I have mine outside it's been outside for almost a year now and I've had no problems with it it's been great I'm pretty sure if it started raining really hard I might take it in or just put a small shelter over the top of it'll be fine mine's been great for the whole year outside even in the rain so maybe wouldn't recommend it but worked out fine for me maybe just get like a build a small birdhouse for it or something it's great

      Answered by Kingthor

  • QuestionCan this camera be connected to xfinity home security system?

    Asked by Anonymous.

    • Answer They connect to home wifi network and come with an app to view anytime anywhere. Jope that helps.

      Answered by ComeonBhonest

  • QuestionCan I apply this outside my door at an apartment? If so how

    Asked by Free.

    • Answer You may want to look into the outdoor cam. That one has a wireless base that you could keep inside your apartment. The other WyzeCam 3 would have a wire you would need to run from an outlet to the camera. Depending on what your property manager allows, you could attach it directly to the wall or use a double sided tape.

      Answered by NPark

  • QuestionWhat is the max size of the memory card i can use?

    Asked by Dorkydoodle.

  • QuestionHow much continuous recording will a SD card give you?

    Asked by Club.

    • Answer Hello there! Using a microSD card with your Wyze Cam gives you the ability to record continuous footage and recorded events directly to your local microSD card. You'll also be able to record Time Lapse videos. When the microSD card is full, it will overwrite the oldest footage and roll forward. Please take a look at this article for further tips: https://support.wyze.com/hc/en-us/articles/360029728632 If you have other questions or concerns or if you are experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!

      Answered by Wyze Labs

  • QuestionCan you talk back and forth when someone home and me out of home

    Asked by Tee.

    • Answer Yes there is a speaker and you can talk with the person.

      Answered by LynnaH

  • QuestionHow many people can be logged in to see the camera at once?! Can you turn off peoples ability to view if you’re the main host (as in the case of caregivers)?

    Asked by Ann.

    • Answer My mother and I both have been able to watch my Dad on the camera at the same time. Not sure how many can do it total.

      Answered by LynnaH