Questions & Answers

Q: QuestionCan this lock be used in an apartment building for the storage room - approximately 75 units so 75 different combinations

Asked 5 years ago by SAG.

• A:Answer Yes. Per the faq I can stir up to 220 unique 4-6 digit codes

  Answered 4 years ago by DaniJVerified Purchase

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Q: QuestionDoes it come with a physical key which you can use as a backup in case of running of the battery?

Asked 5 years ago by Anonymous.

• A:Answer My lock came with two keys. I was sure to choose the system that has the key option.

  Answered 4 years ago by JaykaVerified Purchase

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Q: QuestionCan this Yale Assure lock work on a left side opening of the door? I bought one today and I am having a hard time installing it, the knob keeps turning then it get stuck everytime I put the passcode in. Please advise!

Asked 5 years ago by Leslie.

This question was asked about the related product: Yale - Assure Lock Touch Screen Smart Lock - Polished Brass

Q: QuestionLock works with right and left door?

Asked 5 years ago by Cuau.

• A:Answer Yes, it works on either a left or right opening.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs it childproof to prevent child from opening it from inside ?

Asked 5 years ago by Siva.

• A:Answer No, it operates like a normal deadbolt lock from the inside.

  Answered 5 years ago by JesseSVerified Purchase

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Q: QuestionI’ve seen this asked before but not yet answered... does this work with the Nest app?

Asked 5 years ago by Jeff.

• A:Answer I don't think so. You have to download and app for the lock ( August ). I do not remember seeing anything concerning Nest when we installed. I sure you can contact Yale and ask them too.

  Answered 5 years ago by KeithBullockVerified Purchase

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Q: QuestionSo my door opens the opposite to a standard door (so if your outside facing the door, the standard fitting is on the left and on my door its on the right). Do you need a different version or can this be customized?

Asked 5 years ago by Anonymous.

• A:Answer It can be used on either a left or right opening.

  Answered 5 years ago by JesseSVerified Purchase

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Q: QuestionIs this the one that works with Nest?

Asked 5 years ago by Skauball.

This question was asked about the related product: Yale - Assure Lock Touch Screen Smart Lock - Oil Rubbed Bronze

• A:Answer Yes. For that you need to have nest connect or nest guard to connect to WiFi. It’s not included by default with this purchase.

  Answered 5 years ago by veera

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Q: QuestionDoes this work with the Nest app?

Asked 5 years ago by pwebb.

• A:Answer No, because this is not a Nest Lock Version you have to get the Yale Nest to work on the Nest App.

  Answered 5 years ago by Albert750Verified Purchase

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Q: QuestionCan you use the app to set hours for the door to be locked or unlocked, like at a retail shop location?

Asked 5 years ago by ARonNYC.

• A:Answer Not positive as to the deep programming but I haven't seen anything like that in what I read.

  Answered 5 years ago by vacationhomeVerified Purchase

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Q: QuestionWhat is the low temperature limit? ie. -30F on the Yale smart lock

Asked 5 years ago by Mark.

Q: QuestionIs this model compatible with the wink app?

Asked 5 years ago by AbbieK.

Q: QuestionDoes this lock with key work with nest google hub and google assistant?

Asked 5 years ago by MikeT.

• A:Answer This lock works with August Home, there is an August module along with DoorSense included in this purchase. I would go to Yale's online site and do a little research, I know this lock will work with VERA, etc other apps, It also works well with Alexa. when addressing Alexa you have to say, "Alexa ask August to (lock or unlock) the Front Door", you have to be specific and mention August or Alexa will not know how to proceed. In the Alexa app you have to go to Skills & Games and allow Alexa to learn the August skill in order to work. Since I don't use Google I assume the set up and connect would be much the same. The box in which my unit came in, indicates "Google Assistant" compatible.

  Answered 5 years ago by Stone

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Q: QuestionDoes this lock work with Control4 or do I need another app? Why don't the specs include the exact measurements of this lock? Please what are the measurements? Thanks!

Asked 5 years ago by Shey.

This question was asked about the related product: Yale - Assure Lock Touch Screen Smart Lock - Oil Rubbed Bronze

Q: QuestionDoes it work with apple home kit

Asked 5 years ago by Mitt.

This question was asked about the related product: Yale - Assure Lock Touch Screen Smart Lock - Oil Rubbed Bronze

Q: QuestionWhat Size it is?

Asked 5 years ago by Gabriel.

Q: QuestionAm I able to set a keypad code from anywhere? My current lock will not let me change the keypad code from a distance. It will let me send “e-keys” to guests but it requires them to download the locks app.

Asked 5 years ago by Reba.

Q: QuestionI have a rental cabin can I change the code periodically

Asked 5 years ago by Joann.

• A:Answer You can add and delete any codes you want anytime. At the lock or from anywhere in the world using the app. You can also set times for when the code can and cannot be used. Perfect for a rental. You’ll even know when the door is opened and closed and setup an alert if the door is left open.

  Answered 5 years ago by JRHendoVerified Purchase

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Q: Questionis this water proof?

Asked 5 years ago by jerry.

This question was asked about the related product: Yale - Assure Lock Touch Screen Smart Lock - Oil Rubbed Bronze

• A:Answer No, it is not waterproof.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDoes it comes with the deadbolt lock and physical keys ?

Asked 5 years ago by Ra.

• A:Answer Yes to both questions

  Answered 5 years ago by vacationhomeVerified Purchase

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