A:AnswerHello Sally, thank you for taking the time to reach out to us. We are so sorry to hear that you are not loving your ZLINE range top. If you could please submit a case and include the photos, we would be more than happy to help you! Please reach out to us at zlinekitchen.com/contact. We look forward to assisting you!
A:AnswerHi there,
Thank you for your inquiry.
We have a 60 day return and exchange policy. After 30 days, you must pay a 20% restocking fee for returns.
Thanks!
A:AnswerHello, thank you for reaching out to us. This cooktop has the dimensions of 8 h X 36 w X 28 D and will fit in a cutout matching these dimensions. Please note that every cooktop differs and no two cooktops will always fit in the same cutout. Please, do not hesitate to reach out if you have any further question.
A:AnswerHello John, thank you for reaching out to us. This cooktop can be converted to liquid propane from natural gas and the included conversion kit can be found with the cooktop. Please, do not hesitate to reach out if you have any further questions.
A:AnswerHello Burce, thank you for reaching out to us. This cooktop is 28" deep and would not properly fit into a 21" deep counter space. Please, do not hesitate to reach out if you have any further questions!
A:AnswerHello! Thank you for reaching out to us. Please visit zlinekitchen.com/showrooms to locate a showroom near you. We recommend calling ahead to ensure the products you would like to see, are available in that showroom. Thank you!
A:AnswerHello, thank you for your question. The burner knobs for the ZLINE 36" Gas Cooktop are Stainless Steel. Depending on the model you purchase, we also offer other finishes in our Autograph Edition such as black stainless, polished gold, and champagne bronze. Have a great day!
A:AnswerHi Alissa,
Thank you for reaching out. We are sorry to hear that your cooktop arrived with damage. Please fill out our contact form at zlinekitchen.com/contact so we can get this taken care of. Thank you!
A:AnswerHello Mimi! Thank you for reaching out! Our burners are open (not sealed). They are handcrafted and imported directly from Italy with premium alloy to ensure efficient and clean-burning flames. Our heavy-duty Italian-made Porcelain one-piece cooktop allows for an easy-to-clean surface - no crevices that can hold residue. We apologize for any confusion this may have caused. If you have any additional questions, please feel free to reach out at zlinekitchen.com/contact. Thank you!
A:AnswerHello! Thank you for reaching out to us! The BTUs for this cooktop are as follows: 13000, 18000, 4200, 13000, 8500, 8500. Please reach out to us if you have any further questions that we can help answer! Thank you!
A:AnswerHello,
Thank you for your inquiry.
This range top does not include a griddle or accessories.
You can purchase the griddle separately if you would like that option.
Thank you.
A:AnswerHello,
Thank you for your inquiry.
We reccomend using ZLINE ventilation systems because they are designed to work with our ranges and cooktops.
But other types of ventilation systems can work with our products.
Thank you.
