Customers appreciate the Roomba 960 Wi-Fi Connected Robot Vacuum for its excellent pet hair pick-up, ease of use, and ability to clean both hardwood floors and carpets. They also value the convenience of the app, which allows for scheduling and provides a visual map of the cleaned area. However, some customers have concerns about the robot getting stuck, its battery life, loudness, small bin size, and price.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 3,422 reviews
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Awesome product love it
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I was very impressed with this vacuum out performs any other electronic robotic vacuum
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Cons mentioned:
Battery life
Rated 4 out of 5 stars
Good for smaller areas.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Works good on wood floors and tile, I like the app. Would give more star except on a full charge it won't do all of our first floor (@1700sq ft) and you have to about once a week take the little side wheel off to clean the hair, dust or whatever gets wrapped around it or it quits turning.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The vacuum does very well. Easy to setup and get into operation. We did need to pick up some rugs...if the rugs are not heavy they tend to get picked up on the corners and may stop the vacuum from continuing to operate.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Works great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Works good to clean tile floors and cuts down on the number of times I need to vacuum
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Cons mentioned:
Dustbin size
Rated 5 out of 5 stars
Good upgrade
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We upgraded from an earlier model roomba. We have had the vacuum for about 6 weeks. It seems to be an improvement from our older roomba. My only complaint so far is the dustbin seems to be smaller so we have to empty it more often.
I would recommend this to a friend
Cons mentioned:
Battery life, Dustbin size
Rated 4 out of 5 stars
It helps but not complete solution
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm happy with it overall. I think it cleans the bare floors better than carpets. It has some problems with certain carpets because it won't go near my living room carpet due to the patterns.
For the price I think the battery should last longer and have a bigger trash container.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Cons mentioned:
Battery life
Rated 3 out of 5 stars
Great at cleaning but dies all over the house!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We have been using ours for a week now, and for the most part we are happy. We got it because our 9 month old is now more mobile, and was able to find all the dust we missed in the corners. We were surprised how much it was able to find, and are generally happy with it. So far, it hasn't made it back to the charger once without being told to. It's always dying somewhere in our place. Also wish it integrated more with Alexa, and you could set it to clean a specif area on a map. Maybe that is an option once it maps out the house, if it even does that. They show images of a house map, but I haven't seen that on the app yet. We shall see.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Cons mentioned:
Navigation
Rated 4 out of 5 stars
Works Great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Does well on carpets and tile. Also can clean bath mats without sucking them up. Although it does get stuck sometime on the scale or underneath a couch corner or cabinet. If you have pets, periodically remove the rollers and clean them out as well as the area behind the dust bin.
I would recommend this to a friend
Pros mentioned:
Noise level
Rated 4 out of 5 stars
Good buy; quiet and does a good job.
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love this Roomba. Having the connected app is a great companion, as you can tell it what to do from afar. One thing that I'm taking a star away is the fact that it can't connect to a 5Ghz WiFi signal... In my mind, 5Ghz WiFi has been around for long enough that this model should have the compatibility. Took me a while to figure why it wasn't connecting to my network, and that was why. But other than that, it's a good buy. Quieter than my previous one and "smarter". This one seems to follow a nice pattern when cleaning, as opposed to earlier models which seem to just go around randomly, and I was never sure if they actually covered all the ground.
I would recommend this to a friend
Cons mentioned:
Battery life
Rated 4 out of 5 stars
Good first robot vacuum
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was my first experience with a robot vacuum. I have a large area with kitchen and living-room combined and a golden retriever who hangs out in the kitchen. The directions say that it takes several times for the robot to learn the area so I am reviewing this based on over a month’s use. The battery isn’t strong enough to do the job on one charge so this means it goes back to the base, takes over an hour to recharge and then resumes. It doesn’t follow any recognizable pattern as it cleans. It also requires you to empty and then clean out the dust bin and filter which is very small. I purchased a Shark robot that empties itself and has a much longer charge as well as a pattern that makes sense on the floor. I will take this smaller robot to my cottage.
I would recommend this to a friend
Pros mentioned:
Pet hair removal
Rated 5 out of 5 stars
If you have indoor pets...
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This reviewer received promo considerations or sweepstakes entry for writing a review.
... then you should really appreciate the 960 robot vacuum. With the start cleaning time set with the app it makes a good alarm as well. We hardly vacuum with the any other vacuum since the robot cleans everyday. If there is one thing that would really make the robot the ultimate machine it would be having an automatic bin cleaning function. Then the only time it would need attention is when it sucked up a cat toy.
This machine is great in our home, with hardwood floors and carpet, the pet hair is no longer a major problem.
I would recommend this to a friend
Rated 4 out of 5 stars
Great option for between vacuuming
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Very helpful between normal vacuuming. Does not like fringes on rugs or shoe strings. Attention required to area before irobot starts. If any fluid on floor ( spilled drink or hidden animal accident) will spread over area being cleaned. Do not recommend leaving the first couple times used, I found a couple of items under couch it got caught on. Overall, has been very helpful in keeping up with kids and dogs.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Great little helper
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I was hesitant about getting a robotic vacuum as consumer magazines and other reports commented that they were not as efficient at vacuuming as a regular vacuum. So, why waste your money? Still my wife wanted one and everyone we knew that had one loved it. Well, we love our little vacuum robot "Robbie" and were amazed at how much material he picked up right after we had cleaned the house. Every time we use him he finds more dirt and he leaves the carpet looking freshly vacuumed. What amazed me is how smart he is in plotting out obstacles and reaching all over the house through doorways, under tables, under beds, and around corners. Robbie is now one of the family. Obviously we are happy with our purchase and if you have funds for such a buy, we believe you will be really pleased as well.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
ExcellenT
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Happy with it is able to clean my four-five room without any problem in one time.
I would recommend this to a friend
Cons mentioned:
Navigation, Price
Rated 4 out of 5 stars
Works well
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Ridiculously expensive. But it works well. Only Reason for 4 stars, it gets stuck under coffee table and side table. This could be helped by using the beacon thing, but the configuration of the room makes that hard as it would then leave a gap in cleaning. But I really like it.
I would recommend this to a friend
Pros mentioned:
Cleaning performance, Ease of use
Rated 5 out of 5 stars
Works great and it's simple
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Extremely simple. Just install the app and it walks you through everything. Had a different brand of robot before and wasn't anything as good as this one. I set it to run at night and when I wake up my entire first floor is good to go. And that's with a cat AND dog.
I would recommend this to a friend
Cons mentioned:
Dustbin size, Navigation
Rated 3 out of 5 stars
Inefficient intelligence and too small bin
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had it for about a month. Powerful vacuum action. Rubber brushes don't clog on German Shepard hair. Good battery life but needs it as it is constantly wandering around bumping into everything and getting stuck often. I have another vacuum that doesn't. Small capacity bin requires frequent emptying, often twice in a single 1-2 hour session. It creates a map of what it cleaned but you can't tell it where to clean, only for how long?! Says there is an iRobot Beta coming out. Maybe take advantage of maps? Sending back. Might buy later if they make it a bit more usable.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Cons mentioned:
Dustbin size
Rated 5 out of 5 stars
Happy with purchase
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wish I would have purchased sooner! My new buddy does a great job of keeping my floors clean! I use it on hardwood floors with a few rugs and vinyl. My only question is why they didn't make the bin bigger.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 4 out of 5 stars
Love it!!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the 3rd Roomba I have tried. Although none of them will work on my thick shag area rugs, it does do a good job everywhere else. I only have two think carpets, but I roll them back and let Hazel do her job everywhere else. We have 3 dogs so I run this ever 2-3 days and it really helps out. I can go upstairs and clean while Hazel is doing her job downstairs. I love how she goes back and forth. Even if she hits something, she turns and goes back. The last one I had just took off in different directions. It made me anxious watching it. iRobot needs to figure out a way to get these to adjust to higher carpet so it can do a complete job. Although I really don't mind have just two carpets to do myself. Thank you!!!
I would recommend this to a friend
Pros mentioned:
Cleaning performance, Ease of use
Rated 5 out of 5 stars
Amazing!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was a no believer in this technology, but my wife insisted in getting one. Now I am the number one fan of the Rumba!. Easy to setup and great at cleaning the house. Very smart piece of equipment.