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Customer reviews

Rating 4.6 out of 5 stars with 960 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the HFD320 Air Genius 5 Air Purifier's quiet operation, washable filter, and its effectiveness in reducing allergies and improving overall air quality. Many users also appreciate its odor removal capabilities and ease of use. While some customers find the price to be a bit high, many believe it is worth the investment for the benefits it provides.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 960 reviews
  • Pros mentioned:
    Air quality, Allergies

    Rated 5 out of 5 stars

    Love it and works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as it was delivered, I just plugged it in. By the 3rd day my allergies started getting better. Excellent air purifier

    I would recommend this to a friend
  • Pros mentioned:
    Allergies

    Rated 5 out of 5 stars

    Works Extremely Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product was one of the most efficient one that I've used in a very long time. Since purchasing the product my son has not had an allergy/asthma attack in the weeks since I've bought the product.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 4 out of 5 stars

    Quiet, powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air cleaner. Quiet, powerful. And easy to use. Would recommend to anyone who needs an air cleaner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works super nice , super quite ...great air cleaner and odor reducer... theres a lot of settings to so you can change it for what you needed “ purification level” if you want for allergens,sleep,germs,general and max..theres also a timer... the design also was cool.. easy to use .perfect!!

    I would recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      Thank you for your feedback. We will share this information with our team. If you require assistance, please reach out to us at [email protected]. HoneywellSupportTechnician

  • Rated 5 out of 5 stars

    Convinced I made a wise decision

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works to do what it says it does.Like the results and performance of this model, no regrets in choosing this product.I’m thankful Best Buy salesman was kind enough to go over model I chose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must due to Covid

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my room fresh and I feel so much safer when I have any repair men enter my home

    I would recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      We value your feedback and will share this information with our team. If you require assistance, please contact us by emailing [email protected]. HoneywellSupportTechnician

  • Rated 5 out of 5 stars

    Honeywell air purifier

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my honey well air purifier. It works great.

    I would recommend this to a friend
  • Pros mentioned:
    Washable filter
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Features - bought three.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these based on a Consumer Reports article. To be honest, It's really hard to say how much better the air quality it. It is better, but there is a lot of traffic in and out of my home so it's hard to tell how improved the air quality is in the main rooms. Definitely better in my bedroom where I'm isolated. However, it has great features. Washable filter, 5 speed, Auto-off timer, oscillating, safety switch if it falls over, accent lighting so you don't bump into it at night, and a Filter Check feature. Good air flow, little loud on top speeds, but speed 2 is good white-noise for me going to bed. And it comes with an additional charcoal filter. A little pricey compared to some models, but I'm satisfied with my choice of this model.

    I would recommend this to a friend
  • Pros mentioned:
    Allergies, Quiet, Washable filter

    Rated 5 out of 5 stars

    Quiet and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one for my mother who suffers from allergies. We had used a Therapure system, but it was loud and didn't seem to work too well. I was always cleaning the filter ( every other week or so and we don't smoke, have pets or kids so not that much dust, hair, etc... floating around ) and my mother was still getting allergies ( mostly sneezing, runny nose ). Since I bought this, very few sneezes, hardly any runny nose, I haven't had to clean the system in the last month and it's much quieter.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great purifier with a flaw.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome purifier, walk into a room and you can tell air is a lot cleaner! Problem with it, Honewell needs to offer a replacement HEPA filter NOT a permanent hepa filter. After using it 2 years with regular filter cleaning/replacement of pre filter. The HEPA filter is very difficult to get clean when it has a lot of dust buildup, and no other aftermarket brands make a similar size filter. At that point purifier is no longer removing dust particles. Was forced to buy a new purifier. There also is no option to disable the control panel lights on top of the unit which are bright in a dark room. Sure you can cover the lights with a shirt or so, but it would be nice to have a button to disable the lights.

    No, I would not recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      Thank you for your feedback on the Honeywell HFD320 Air Genius 5 Air Purifier. We’re glad to hear you find the air cleaner helpful, but we’re sorry to learn about the issues with the filter and control panel lights. We understand how important these features are, and we appreciate your suggestions. For further assistance or additional questions, please reach out to us at [email protected]. HoneywellSupportTechnician

  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Impressive performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This allergy season has already been kicking me hard, and I had purchased a Winix cabinet HEPA filtered air cleaner last year, but it clearly wasn't up to the task. Pros: Quiet: The Noise level on sleep setting really is just at whisper level. Even on the highest setting it is about half the noise level of my Winix. Filter indicator: it has a display that shows the filter condition BEFORE It needs to be replaced or cleaned. This is a sore subject for me, as the previous unit I had would just stop working with a "replace filter" light. This is much better thought out. Effective for allergens: This is working very effectively at removing the pollen, which is my primary concern. Compact: The unit is heavy, but packs a lot of cleaning and very strong fans into a small cabinet. It is 1/3 the physical size of my Winix, but performs better on everything EXCEPT VOC's where the Winix unit does do a better job. Things like perfume or hairspray will linger longer with the Honeywell, but they DO go away. Cons: There are a lot of LEDS in this thing, all of which are really helpful for seeing at a glance what functions you've selected. That said; some people that require absolute darkness to sleep will find this a bit bright. It doesn't bother me, but I've seen reviews on the Winix air cleaner with fewer lights get pinged for too bright. YMMV.

    I would recommend this to a friend
  • Pros mentioned:
    Washable filter

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all it works pretty I ended up buying another one since they were on sale. I can notice that the air feels cleaner and more crisp. I really like the fact the filters are washable. I have had mine about a month now so I washed them the other day. I ended up using a blower to blow the main filter out and reduced the dry time a lot. I still had to lay it face down on a towel for about four hours to get it to dry all the way. A few things I don't care for the biggest on is the lights on the top are not dimmable or you cant turn them off while it is running so it is as bright as a night light. I have not been able to locate a replacement filter for the main filter it would be nice to get another main filter so I could pop that in and have the other one drying, I have not contacted the Honeywell yet to see if I could order one through them. I read a lot of reviews and a lot of them complained about the smell when you first use it, It did have an odor to it when I first used it, what I did was stick it in a room that no one was in I ran it on high for about four hours and the smell cleared up. I really wish I would have gotten the AirGenius 4 instead of AirGenius 5. the only two real diffrences is the five has a touch screen that looks nice and the five has an extra speed. Running it on its highest speed it is a little loud and we normally run ours on three or four.All in all I would buy it again and it is a good alternative to the hepa filter thype filters and really like the fact that I can was the filters instead of having to buy replacements.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Saved us during an air quality emergency

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently moved to Eugene, OR. A fire flared up east of us and we had not gotten any air purifiers yet. Air quality quickly reached hazardous levels (they still are as I write this, and everyone is being told to stay indoors). The smoke arrived overnight while we were asleep. Our windows were open (the smoke had not been predicted and was due to a sudden unexpected wind change). By the time we awakened, our apartment reeked very heavily of smoke. I wanted to buy 3 purifiers for our thousand square foot apartment, but an internet search and some phone calls found only a single in-stock purifier of any make in the entire Eugene-Springfield area. I quickly bought it on line at BestBuy and went to pick it up. We started in the living areas, and then moved to the other rooms. In about 10 hours, this single unit rated for medium-sized rooms made our entire apartment smell fresh with no trace of smoke. So, it worked well, is whisper quiet at low speed, and no louder than a small fan at high speed.

    I would recommend this to a friend
    • Brand response from ManufacturerTechSupport
      Posted .

      We are so happy to hear that you are enjoying your product! We are dedicated to designing and manufacturing quality products and it is extremely gratifying to hear that we are achieving this. Thank you so much for sharing this with us! If you require assistance, please reach out to us directly. Our email and phone number can be found in your Owner’s Manual or on our website. HoneywellSupportTechnician

  • Pros mentioned:
    Allergies, Washable filter

    Rated 5 out of 5 stars

    Great price and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did a ton of searching and ended up buying this air purifier. We have awful allergies and pets, and this seems to clear the air of dander as well as odor nicely. The machine is quiet and works as an additional fan without taking up too much space. Having a washable filter is a huge plus as well.

    I would recommend this to a friend
  • Pros mentioned:
    Allergies, Washable filter

    Rated 5 out of 5 stars

    Great for allergies and pet dander!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These purifiers are my go-to in my home and office. I suffer from allergies as well as have pets inside. These have drastically changed the air quality I feel in the home and my office. My only complaint is that you really do almost need one in each room when used in bedrooms, etc. That can get expensive. I do prefer the washable filter though so the expense feels worth it. I have recommended this to multiple people and now a handful of co-workers have added them to their offices as well!

    I would recommend this to a friend
  • Pros mentioned:
    Washable filter

    Rated 5 out of 5 stars

    Ahhhhhhh!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live with a chef who cooks with a lot of very pungent ingredients. Our HVAC sucks in air from the kitchen and dumps it in my room. I've been to 3rd world countries that smelled better than it did in my room! I was getting sick from the smell, and started breathing less deeply because it was so hard to inhale with how bad the air smelled. Every day I would open my window and try and air out my room. My bedroom window doesn't get much air and my room is a bit small. I did a little research and found this air purifier. Holy cow what a difference! I like that the filters can be cleaned and that I don't have to buy new filters all the time. This oscillates but I don't need that. It also has an ambient light at the base which I also don't need. Thankfully the lights on top aren't bright enough to keep me awake at night. It also has 5 different levels of cleaning so during cold season, it will kill germs and (potentially) keep you from getting colds/flu. I have literally lost weight because I can actually breathe deeply again. My only regret is I wish I had this years ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Be sure to read the instructions to touch the named keys not the numbers to make adjustments.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet
    Cons mentioned:
    Expensive

    Rated 3 out of 5 stars

    okay...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attractive unit...easy to set up and use. Like the fact that it is quiet, however, I found that the unit emitted a terrible plastic odor which remained for approximately 2 weeks. Needed to run it constantly on high to attempt to reduce odor. It seems to clean the air but I have not had to vac the permanent filter yet, so I am unsure of just how well it can be cleaned. The big downfall is that you have to choose which filter to use. A hepa filter is included as well as a odor reduction filter. Would be nice to clear the air of odors while cleaning! Overall, I believe that this unit is comparible to other lesser priced units. The price point on this model can not really be justified as it does nothing different than lesser priced units. Very expensive for something that does nothing special but look nice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Quiet, Washable filter

    Rated 5 out of 5 stars

    AirGenius is a wise choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this product has worked very well at keeping the air in a fairly large living room fresh and clean, it's very quiet at all 5 various speeds and even has built in blue LED ambient lighting at the base that is adjustable, it also includes a filter gauge that informs you when it is time to clean it's washable filter, overall I am very satisfied with this brilliant purifier.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet, Washable filter

    Rated 5 out of 5 stars

    Quiet and easy to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air purifier does the job quietly. I have a living space that is larger than 250 sq. feet, and the air is definitely being purified. The amount of dust on furniture has lessened. The washable filters are a plus, and the price for the unit is reasonable.

    I would recommend this to a friend
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