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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 489 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the K-Duo Plus 12-Cup Coffee Maker and Single Serve K-Cup Brewer for its convenience, with many highlighting the ease of switching between single-serve and carafe brewing. They also appreciate the space-saving design and the flexibility of the movable water reservoir. While some customers find the price to be a drawback, many are pleased with the overall value and functionality of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 489 reviews
  • Rated 5 out of 5 stars

    Coffee pods and full pot in one appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to able to make a full pot of coffee and use pods in the same machine this coffee maker does it very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes coffee!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the metal carafe; no worries about glass carafe breaking. Stylish and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great love it. I have an older version but this is improves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was glad to find a Keurig to have a cup or make a pot.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Keurig failure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first Keurig I bought in this model died once I ran the descaling process. I followed the instructions, but when it was time to turn the Keurig back on and run the water back through one more time it wouldn’t turn on. It worked fine before all of this descaling process. I couldn’t find my receipt so they wouldn’t replace it at Keurig, but I ended up buying another Keurig, a different model, though at a Best Buy and this time I’m gonna keep my receipt stapled to the box. I bought an older model cause it was cheaper. And I had lost so much time and energy trying to restore the old new one. I am disabled on oxygen have tremors in my hands and it was very difficult to work on the process that was recommended. When I called support, they told me the product was defective after they asked me to do a few troubleshooting Tasks.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Retired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Keurig works great. I just wish the coffee was hotter when making it in the carafe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, love having the K cup availability. Always great shopping at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coffee pot / keurig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it but I use distilled water as I couldn’t get the filter rinsed well enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coffee heaven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best coffee pot I have ever owned! Love the pot and k-cup all in one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personal Coffee maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly the model I wanted to replace my old Keurig.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 features. Instant coffee and drip

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 and one coffee maker . For pods and for regular drip.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good coffeemaker with a not-so-good carafe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this machine for a month and find it to be good for both brewing and pods. I bought a couple of refillable Keurig pods and they work well. My chief complaint is the carafe, which they alleged would keep coffee warm. This machine brews hot coffee, but it gets lukewarm quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like the sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale for $99, like having two ways to make coffee

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great if everything worked.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit makes my coffee automatically ready in the morning when I get up. I purchased this unit on sale and am I glad because it will not work with K-cups no matter what I do, following the directions will not make a K-cup in my opinion that is half the value. I cannot recommend a brand new item that is broke. I will move on after it gives out, The quality and other functions are great well thought out. Makes good coffee!!

    No, I would not recommend this to a friend
    • Brand response from Keurig Care
      Posted .

      We're sorry to hear that you have experienced problems with your K-Duo Plus coffee maker Kenny. Have you spoken with our Consumer Care team? The number is 866-901-2739, we'd be more than happy to help! KeurigCare

  • Rated 5 out of 5 stars

    Excellent Coffee Machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes some of the best regular coffee. The Keurig portion is hot garbage as usual. I did not buy it for the Keurig portion, I bought it for the regular coffee maker. I heard great things about this machine and I can attest that they are 100% accurate. This machine also makes coffee faster than my previous machine.

    I would recommend this to a friend
  • Pros mentioned:
    Carafe

    Rated 5 out of 5 stars

    Coffee maker with options.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace existing keurig. I wanted one with a pod maker and carafe option. This fits both and makes a great cup of coffee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning this coffee maker for a year, I am pleased to affirm my continued admiration for it. Its user-friendly design makes it incredibly simple to operate, and the convenience of a removable side water reservoir facilitates effortless refilling. Additionally, its practicality extends to being movable to the opposite side, if required. Overall, I remain thoroughly satisfied with this coffee maker.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to ba able to brew a cup or pot. Almost every cup or pot I have brewed has been watery at best even when choosing the strong brew option. Even when adding extra grinds for a full pot it doesn’t compare to a regular coffee maker.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use, Space saving

    Rated 5 out of 5 stars

    Keurig Duo, great design!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love the new design! I don't have a ton of real estate available in my kitchen, each square inch counts. This new design is sleek and efficent! Love how you can decide where the water reserve goes. Easy one touch flip to move water resivour. Can program a timer to brew and has a digital clock display. No need for external coffe filters as it has it's own filter. Just pick your grounds, fill, brew! Can select pot or individual cup size. Also has an option for stronger brew. Easy to use, nice design, doesn't take up a ton of space!

    I would recommend this to a friend
    • Brand response from Keurig Care
      Posted .

      We love, love, love hearing this! Thank you for taking the time to give us your feedback. Happy brewing! KeurigCare

  • Rated 2 out of 5 stars

    Not what I expected but we’ll see…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received with missing items and the whole coffee maker was dirty and seemed to be used already. Did not order an open box item but going to try and clean it up a little and make it useable since I missed my return timeframe.

    No, I would not recommend this to a friend
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