Customer Ratings & Reviews

Fantastic ice maker. We are all excited to come home from trips because we miss our ice. It's a lovely addition to our family. We have named it and started talking about it to anyone who will listen like a first time mom would their baby. People are questioning if we adopted a child named opal because she made an appearance in Our Christmas card. She sure is loved. On a serious note, we had nugget ice makers that we had to replace yearly and I caved and spent big bucks on this one hoping we would get several years out of it. We have had it for two years have become fully addicted to its ice. I won't have any other ice machine now.

Upon delivery, the shipping box was soaking/dripping wet and water had absorbed up into the corregated box. It had not rained the day of delivery. The end of the Ice Maker was slightly dented in. Not what we expect from Best Buy. Unpacking is easy, set up is easy! The cleaning directions in the manual or different than the inserted cleaning sheet. You must remove the filter 1st to initially run the cleaning cycle. As advertised it made its 1st few nugget in 20 minutes. Noise is apparent but not obnoxious. It continuously makes a squeaky mouse sound. 3 hours it was 1/2 full. Its not fast. The side tank is a “bad” design. The washer in the side tank fill cap will fall off if you are not careful. If you have it located under a cabinet, it has to be moved out every time you add water. Water is added to the bottom of the side tank as you have to flip it upside down to add water. Thats 50 lbs you will move to get the side tank off for filling. You will be moving this 4-5 x a day with full use! I suggest placing it on a plastic tray you can slide/pull out. WiFi is an easy setup and programming for your run times. Dont buy this without the Geek Squad warranty. Recommend 4 years + the manufacturer warranty.

The opal 2.0 is a good size. It is larger then what I would call “portable” but with a little effort you can move it around the kitchen fairly easy. It Makes ice quickly and the tray holds a good amount so you can fill multiple cups without having to wait for it to make more. It is not too noisy. Easy to assemble and operate. I do recommend running several cycles through first before eating the ice, the first batch of ice had a funny taste but after we cycled it one more time it was great. The ice at the bottom is more “pebbley” the new ice that drops out is a bit harder but if you scoop from the bottom it’s nice and soft.

I’ve been wanting a nugget ice maker for a while now. I was eyeballing this over anything on Amazon and I figured dropping 6x the cash would save me from any headaches… I was wrong. I unfortunately cannot attach videos here for this review but trust me, it’s not worth the price. The ice is AWESOME don’t get me wrong, but a good 50% of the time the machine is running, it’s noisy! Not like a simple “mmm” or anything you’d expect but it’s a super loud pitch “screech” and I can hear it on the other side of my house. Honestly, the first night after setting it up, I literally thought my wife was in the other room trying to scare me… we were both just as freaked out as the other! I really like this machine and think it would be worth every penny if they’d able to fix this noises it comes almost constantly. Till then, im not exactly satisfied with my $600+ purchase. Oh lastly, the side water reservoir is absolutely necessary and I’m glad I got it.

Great, for 14 MONTHS, good thing I purchased the extended warranty. Brought it in for repair due to Loud Screeching Noises (that seems to be a common thing). Best Buy states they can't get the part to repair it. They issued a store credit. WILL NOT BUY AGAIN. That said, absolutely loved the Ice this thing made. We cleaned it per the manual with bleach and purified bottled water and only used it with purified bottled water. Something this expensive should last longer than that! If we had not purchased the extended warranty, we'd of been quite unhappy. One thing of note, if the unit is deemed not repairable and you are issued store credit or a replacement, the original service plan/warranty that you purchase is not transferable to the new one your purchase to replace it. I purchased a 4 year extended warranty for about $70. If that warranty would of transferred to the replacement, I might of purchased another of this model. We'll miss the great ice this thing made. Perhaps GE Profile - Opal 3.0 will resolve the issues that 1.0 & 2.0 had/have

I Love, Love, Love this machine. Ice nuggests are perfect. I purchased for bar, whole house uses it. My granddaughter loves to just eat a cup of ice. My only complaint is the WiFi pass code (that you need to set up the app) is hard to access. You have to move the whole machine. the sticker should be on the bottom of the tra

A little expensive but our refrigerator ice maker stopped working. Bought this instead. My wife loves the ice. Easy to install and perform the initial pre cleaning. Takes about an hour. We use it to make shakes/drinks and my dogs love eating the ice.i gave it a 4 because I haven’t had the unit long enough to grade its durability. Also I haven’t had a chance to see the difference in my electric bill. We keep it on all the time so that we don’t have to wait for ice. We use distilled and RO water and clean every month or two to prevent scaling. Very cool machine.

Wife loves it first one had an issue but best buy swapped it with no problem. Second one world but does have a wired clicking noice trying it out hopefully it goes away other then that high quality machine that makes that good ice!

We have looked at these for years but was dissuaded from purchasing until GE bought started making these and their reliability improved. Have had this machine for a couple weeks so far, and we love it. Even the dog loves it. It takes a little bit of effort following the directions to get it set up and running making clean ice, but once that was done it has been working flawlessly. We have been using this ice so exclusively, that I shut off the ice maker on my fridge/freezer. You'll be surprised how fast this makes ice. We don't understand the noise complaints in other reviews. We have an open living style home, and don't really notice it running. It also shuts off when it recognizes the bin is full, so it doesn't run constantly. The machine may seem expensive, but if it lasts even just a couple years (we bought an extended warranty), we figure we're spending about $1 per week on the exact kind of ice we like. We're finding we are drinking a lot more water and unsweet iced tea with this kind of ice readily available. We didn't buy the separate water filter for this, we just use filtered water from our fridge dispenser to fill the side tank on the nugget ice maker. We love this machine so far!

Love this ice maker it is easy to use and the ice like sonic has ice.

Love love this ice maker easy to set up and pretty easy to clean

This is the best ice maker. I waited a while before purchasing but I’m so glad that took the leap and bought it. Our guests love this ice more than the ice from the fridge. If you are in the fence, I would definitely recommend!

I’ve had other, much less expensive, countertop ice makers before and I’ll never buy another one again. Not only does this make the best chewable nugget ice but it’s so much quieter then other ice makers. I battled with my husband over this ice maker because of the price and had to make a deal that if I didn’t absolutely love it, I would return it. Well.... I love it! I’ve had it for 7 months now and every once in a while it makes a big of extra noise, not really loud, but it’s brief and doesn’t really bother anyone.

Very pleased with the type of ice, features, and speed of ice production. Some reviews say it is loud but it is at least 50% quieter than the $99 countertop models available. Love this one also for the UV sterilizer and side tank cutting down refill time, especially for our family of 8 who love ice.

We love Sonic ice and this definitely produces the same consistency. We’ve had it for about 6 months now and absolutely love it! It is a bit noisy but we placed it in our walk-in pantry alongside the water cooler so it’s not a big deal. Speaking of water, be sure to use filtered water. If you plan on using this at parties you may be disappointed as it won’t produce enough. But it’s perfect for our family of 6. When we have parties we just pick up a bag of ice.

I love having the convenience of having nugget ice at home. I’ve had it for 6 months so far and haven’t had any issues. I like that I can use the app and have ice made and ready for me when I get home. After reading other reviews I did decide to buy the geek squad protection plan “just in case”. So far I’m very happy with my ice maker.

Bought this unit a month ago. Read tons of reviews on many different units. I decided to spend the extra money and splurge on Opal 2.0 with side tank. When I read other reviews, it was hard to understand if the problems folks were having was because they didn't clean the unit per GE recommendations or what but this unit has been great so far. I do recommend purchasing the water filter. It doesn't come with one which is ridiculous for $600 Ice machine not to get a $20 water filter, c'mon GE you have to be better than that. Charge me $20 more to have it included. SMH. Rant over, I do recommend spending the $20 instead of using their little screen filter. Also, the one change I made instead of using filtered water from the fridge or tap water was I purchase distilled water for the unit. I read other reviews, and some recommended it so I thought I would try it. It's a pain to get the jugs of distilled water but in the long run I think it is better for the unit and for the best tasting ice you will have. If you don't purchase the optional water filter, I feel distilled water is a must. That little screen filter they give you is a joke. Per other reviews I did purchase the 4yr Best Buy warranty just in case this unit. Never owning one before I thought it was wise to listen to others and purchase it. What is another $80 when you are spending what you are spending for this unit. This is addicting, I drink more water and just love crunching on the ice. Hope this helps others.

Pros, it makes the best ice ever. It can make 25 pounds or so a day. All of my friends are jealous of me. Cons, there is only one con. It is noisy. The best place for it is in a closet or in a cabinet that has power. Putting it on the floor if tile or hardwood just seems to amplify the problem. Counters are the same way. Even with the noise I just love the ice itself.

Works really well for us but it’s already making sounds so that’s concerning

My wifes new best friend! She loved this machine sooo much that she now withdrew her divorce. Saved our marriage