Customer Ratings & Reviews

I knew this vac would be fragile and buggy, so I purchased the 4 year protection program. Lo and behold, Geeksquad is incapable of working on it at all. That information would have been useful prior to buying the protection plan. They were only able to replace it, and then void my warranty. Essentially, I paid for 1.5 vacuums. What a joke. Do not recommend this unit at all and neither does Best Buy with their inability to work on it and steal the remaining years on your so called protection plan.

Unfortunately this product only last me 13 months and stopped working after that. At least for me it didn’t work. I have an iRobot and it’s working longer than the shark.

Super happy with it .. leaves my floor super clean ..

I live my robot sweeper. It sweeps my floor night. We named her Rosey. After the Jetson cartoon maid

I had high hopes for this vacmop since I had purchased my baby zhark vacuum and I was so impressed with that one so I decided, hey let’s buy the mop version. NOPE I was greatly disappointed. The mop rag wouldn’t get wet one bit. I did all the troubleshooting and still nothing. I’m giving it 2 stars to be nice because I didn’t feel like the vacuum worked all that great also but didn’t pay much attention o that since I already had the vacuum version. If not it would be 1 star. It did the mapping and carpet run and all that but when it would run it wouldn’t have any sense of direction. I’m sticking with my baby zhark vacuum only I’ll just mop old school style lol

Great little bot for week to week cleaning. It'll pick up most dirt, but once every month or so you'll have to do a hand vacuum of areas that this guy can't get to or is too dumb to hit. Also be aware of the issue with the unit only connecting to 2.4 Ghz wifi so you need older wifi or a dual/tri band router that allows for band isolation for setup. Shark's software seems to get dumber over time unfortunately so the Robot seems to get lost more over time. Shark is amazing at customer support though, just need to invest in software more.

Best Buy must have gave me a used SharkClean because my device only has a 90% charge. Had to by a new battery and I only had the SharkClean for 30 days.

I love it!!! It keeps my floor clean of debris and I don’t have to think nothing of it since I can set a schedule! I have an African Grey Parrot and some parakeets so I have to sweep twice a day. The mopping functions cleans my floor great! The only reason I didn’t give five stars is because I have to refill the cleaner reservoir too many times during a simple clean in my kitchen/dining room, three times. I would love to be able to set up a schedule for the mopping but that is not available and I am sure that is the reason. Other than that... I cannot believe I waited so long to buy!!

I returned this in a few weeks. It vacuumed ok but didn't get corners or under th me couches at all. The mop feature is a joke and just left dirty streaks all over my house. It was loud and gave my dog anxiety. After a few weeks it wouldn't work and I called customer service. It needed an update so I followed the instructions and then it still would not work. I called customer service again and got someone I would not understand. I finallu figured out the problem, told her that i would call back if I couldn't resolve it. She continued to ask questions and i had to forcefully say that i figured it out and basically hang up on her. It wasn't worth the money so it went back.

Reliable and does a good job mapping and cleaning.

It saves you a lot of time from sweeping and mopping.

I use it every 2 days ,so far so good, i have two cats and this robot takes everything from tile floor

Very good price also very good product and good customer service

Map is innacurate after many tries. It takes forever to do one room. It spins in the same area over and over again. It looses charge befire it finishes vacuuming the whole house. Stops all the time and has to be restarted because it thinks its on a cliff or the mop water is empty. The mop water empties quickly before it even completes one room. It is almost more work using this product than just sweeping and mopping yourself. The app is terrible. It always freezes and you do not have any type of cleaning options.

The Robot mop and vac was a good purchase for me. Does a great job mopping and sweeping the floor. I only wish I would have purchased it before I put the Robot vac.

amazing cleaner, mop, easy use, recommended 100 percent

Pros: Has good suction and vacuuming capabilities. Really picks up the dirt and dog hairs off your hard floors, tiles, and carpet. Has good sensors that detects pets or large objects in its path (doesn’t really pick up on small object like ex; hot wheel toy car), plus very good mapping of your home and navigation. The mopping is very good as well, you can tell the floors are getting good sweep. Works well in tile, hardwood, and carpet. Very easy to use app and mapping of home, easy scheduling and no-go zones set up. Battery life is pretty good as well, and nice feature that if it runs low on battery it will return to dock and recharge to resume cleaning job once charged again. Cons: might get stuck on more furry/thick carpets like mine but to be fair this was probably designed to vacuum normal home/apt rugs but that’s my personal con. The water in the reservoir really doesn’t last even on the low setting of wetness. My home is 1,600sqft and there’s about 1,300sqft that’s accessible to vacmop and it can never do the whole house on one full tank. So the mopping option might be good when you’re home and can refill so it cleans the whole house, or when you’re out to target certain areas. (Not terrible for the size of the tank but want to let you know). Conclusion: DEFINITELY recommend it for common vacuuming and targeted sweeping of small areas when at work or away. Once home you can fill the reservoir and have a complete home mop. I believe people expect these vacuums to be somewhat of a home deep clean, and NONE can offer that. These are meant to upkeep your home so that your cleaning is MINIMAL and effortless. You’re still going to have every now and then to put your input into your home cleaning, but if you own pets this is a LIFESAVER. Hope SHARK comes out with a self-emptying unit later on, that would make it even better. But I give it a 4-star because for what it’s meant to do, it does the job. Go for it! Get it!

This product is amazing. I am not sure why I waited so long to get one of these. It really save me a lot of time from having to clean the floors. I must say I have to sweep from underneath the counters because the vacuum want fit that close to the counter but that is no big deal. This vacuum picks up and mop perfectly. I would recommend this item.

Vacuums fine but gets stuck when mopping. Do not recommend. My roomba is better.

It did a great job at cleaning but the carpet/rug detection does not work and mapping missed an entire hall. Once it was setup, I manually set up no mop areas and still mopped my rug. Returned the item.