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Customer reviews

Rating 3.9 out of 5 stars with 354 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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75%would recommend to a friend

Customers are saying

Customers commend the DEEBOT OZMO U2 Robotic Vacuum & Mop for its efficient cleaning performance, particularly its ability to vacuum and mop simultaneously. They appreciate its budget-friendly price point and the ease of setting it up. Additionally, many users highlight its quiet operation and effectiveness in picking up pet hair and cleaning carpets. On the downside, some users express concerns about its battery life and the size of the water tank. Others mention that the robot sometimes struggles with navigation and mapping, leading to repetitive cleaning of certain areas. A few customers also report issues with water leakage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 354 reviews
  • Cons mentioned:
    App control

    Rated 1 out of 5 stars

    Hate it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    0 stars. I hate this vacuum with a passion. I now understand why it was so cheap. It does not have a remote. It’s only controlled by the app on my phone which sucks if I’m not home and someone else is and now it’s not connected to my phone it’s loud and I’m sitting here with an infant on my lap and it turns on and I can’t shut it off without getting up and turning it off because it’s no longer connected to my phone although it’s obviously operational it’s a piece of junk. I hate it with a passion. It’s my third one and the first two were awesome this one’s junk

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level
    Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    great for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is absolutely great to have. I have a roomba as well but this is just more efficient at cleaning, it's very quiet and has different modes in which it can be very quiet or ultimate performance. I wish the waste bin was a little bigger but keep in mind that the try is for both the water reservoir and the vacuum waste.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Price

    Rated 4 out of 5 stars

    Pretty good machine for the money.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for the house as we were expecting twins. Works well and is very quiet however often gets stuck under the couch or will not thoroughly clean an area. Would recommend running daily. good bang for the buck when compared to other robotic vacuums that are double and even triple it's price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot vacuum

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. After buying this one and realizing I would prefer one with mapping I bought another more expensive model of the same brand. Both have worked extremely well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really really like this vacuum cleaner. It cleans fine debris, dust and fur from my cat quite well. I like the fact that I can turn it on remotely and come home from work to a clean house.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Don’t do it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well, but it doesn’t learn house. Gets stuck.not worth the price

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 3 out of 5 stars

    Good enough.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans small dust, dirt, and pet hair really well. Easy to set up and use. The modes are a little off to me though. I thought it would initially do a random pattern to learn the room then be a little more systematic. Instead, it continued to clean in random spots. Sometimes, same spot more than once. Also, when I return it to home, it took a good 30mins to get back to the base. This is my first and only cleaning bot.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation, Sensors

    Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m usually a fan of Deebot robotic vacuums. I have the T8+ at home and purchased the U2 yesterday for my office. But I’m not impressed at all with this U2 and will be returning it. I was under the impression that it had a uniform cleaning pattern and wasn’t completely random navigation but it only has the uniform cleaning latter when in mopping mode. Granted this aspect is my own fault and I’m not factoring it into the star rating I’ve given. The suction is very good and love how the dust bin locks into the water tank making it one piece. The deciding factors making me want to return this unit is I feel the sensors are not good enough and will half the time approach something and slow down to a stop and the other half it bumps directly into furniture, walls, etc. I know that’s typical for all robot vacuums but this thing will go full speed right into something and actually damaged the leg of one chair. It also 75% of the time cannot find its charging base no matter where I put it, even if it’s facing it 3 feet away it will just turn around and travel to the other side of the room. This unit may be good for some but it just isn’t good for me.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Robot cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty cool. Just wish it didn’t die out as fast but it sweeps the floor okay! It’ll be better if it mapped out the entire house

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Work great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost fell down the stairs, but we place boxes in front of the stairs and problem solved. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great items amazing for home clean every spot and easy to work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best robot vacuum if you’re looking for value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use keep your home, clean best of all. It is also a mop.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps maintain everyday life but I don’t like how I can’t control the robot on my phone (remote) the only way to “steer” the robot in the direction I want it to go is to stand in front of it blocking its way from moving any other direction. Haven’t used the mop feature yet but fingers crossed it’s ok too! Overall ok product maybe not for the price depending on how often you utilize it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good, not too loud. The only thing is the battery, doesnt last too long if you are planning on using the mop as well.

    I would recommend this to a friend
  • Cons mentioned:
    App control, Navigation

    Rated 2 out of 5 stars

    This just isn’t it!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the idea of having a device that can keep the house Tidy however the vacuum doesn’t come with a remote or the ability to move the vacuum to specific spots via the app. You only have 3 options AUTO/Corners/Spot clean. And if you choose spot clean you need to pick your vacuum up and place it in the area you want it to clean which defeats my purpose of having it. I might as well just pick up my corded vacuum instead. It’s also a pain trying to get the robot to find its home. With my older deebot model N79/SE I could at least steer the robot from where I was in the house to it’s charging dock via the app or the remote that was provided.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this, my kid and her friends named him and he works better then my broom

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome vacuum. Serving pretty well. Simple yet effective.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Is worthy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ecovac. Great help to maintain the house. I recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    I love the little guy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little guy helps out a lot! I have evil cats that love to make messes and us humans putting dirt everywhere! I named mine Wall-E. I'm not the biggest fan of the of the mopping it does, but it helps a little bit when I have it mopping. but the vacuuming is nice! At first, I didn't like it because it was kind of weird? It is kind of random when it comes to patterns, but you have to leave the robot running for a while.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    little helper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works great. Had trouble in download the App. Vacuum and Mopping for the low price!

    I would recommend this to a friend
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