Customer Ratings & Reviews

We were excited about this purchase, as it was going to save a little space in our home office. Sadly it has been little more than disappointing! Hardware failure results in pages snagging within the document feeder. We are greeted with error messages at every attempt to use the document feeder. The result is time consuming manual scanning of individual documents, and creation of titles for each individual page. As importantly, the print quality did not meet our expectations. When compared to a competitor model, this printer was purchased to replace. Each of similar cost & capabilities. The Epson prints are grainy, and somewhat "gray" in appearance. Blacks are not crisp, other colors are muted. Prints almost look faded. Rendering the printer useless for printing photos, even on the best photo paper. This is our first Epson printer purchase. It will likely be the last. Not worth the effort to try, and resolve this with Epson warranty services... I've been on hold for over 20 minutes. Customer service was difficult to communicate with, and rather impolite. Overall just disappointing!

Excellent and cheap ajustable and practical nice and easy to connect to your phone and computer

I purchased this printer for light home use. Out of the box I was annoyed because the printer continues to grab multiple sheets of paper when printing. I have to load one to two sheets of paper at a time, then continue to reload to get through my print queue. AND when I change the ink cartridges the printer displays the message "Cover Opened..Close the scanner unit." I open, close, reopen, reclose until the message disappears. I now have to prop it with sticky notes on each side to make the error message disappear. It is extremely annoying that I cannot depend on this printer. If the mechanical functions would work properly, the printer would actually be enjoyable.

The latest firmware update has rendered my printer dead in the water. It was working great with the third party ink. The latest firmware will not recognize third party ink. Epson ink for this printer is $125.00! That's simply insane. I now have a $200 paper weight with no other recourse but to throw it in the trash. I will try to downgrade the firmware, but if I cannot get that to work it's going in the trash and there is no way I will ever support Epson again.

I've been using this printer for a few weeks and although I like it, I've experienced a few things that are a bit annoying. The printer provides plenty of functionality, and it's not too big, and even though it's a bit larger than my previous printer, it's still small enough for my small home office. Setup was simple, as was the installation of the software package. The touch-pad is much larger than my previous printer and so the icons are easier to read, making the operation of the UI much easier. Printed colors are vibrant and true to what you see on the screen, and for the most part, the printer does live up to the ppm estimates given in the documentation. However one thing I've experienced is when printing documents that are over 30 pages, sometimes a job will pause repeatedly for 5 secs or so during printing. This almost seems like a buffering problem, but I haven't had time to contact support.... it could be normal. I've also had multple times where the printer has warned that I'm out of paper even though the tray is practically full, and when I simply tap and select the same type of paper I'm printing with, the jobs starts, and completes, with no problem. I have no idea what's causing this, but again, I haven't had time to contact support. Both of these issues only occur occasionally, but it is annoying when they happen. For the most part, the printer works well and I'm happy with it.

Save your money, stopped working after 7 months, keeps saying paper jam error but there is no paper anywhere in the printer.

Worst.Printer.Ever. This was my first time purchasing an Epson printer. The picture quality is terrible; I am constantly running out of ink - even though I don't use my printer much, and I've spent hours trying to correct color, color bands, striping on beginning/end of picture w/o color, etc. Don't do it.

If you are looking for a reasonably priced good multifunction color printer then look no further. The Epson Workforce Pro WF-1820 is an all in one printer that can handle all your small business or home office and even personal needs with ease. I have been using this printer now for a few days for my home office and personal need without any issues and the print jobs came out clean, clear and crisp. So, lets get into the details of what this printer has to offer. Unboxing and Setup- So, in the box is the printer, power cable, instruction manual, software cd and the startup toner cartridge. The printer has a USB cable option, but the USB CABLE IS NOT INCLUDED. If you prefer to use the printer with the USB cable you will have to purchase that separately. The setup of the printer was simple, all you have to do is follow the instruction on the 4.3 in touch screen display which will guide you through the setup process and WIFI setup. There was a firmware upgrade for the printer when I setup mine which took about 5 minutes but after that the printer was ready to go. App and features- So, I setup the printer on my android device and my laptop. To use the printer on my android device you would need to install the “EPSON PRINT ENABLER” plug in and the “EPSON SMART PANEL” app to be able the scan, scan to email, and other print options and adjustments. On my laptop I was able to add the printer once I had the printer linked to my WIFI. Features: Wireless- WIFI, Wired, USB, WIFI Direct Multifunction- Scan, Fax, Copy, Print and Scan to email option Print Speed – Color 12 PPM / Black 25 PPM Automatic Document Feeder Photo Print (Amazing results on photo paper) Two-sided Printing capability Tray Capacity – 250 Scanner Resolution – 1200 x 2400 dpi Copier Resolution – 4800 x 2400 dpi (Black and Color) Compatible Toner Cartridge – 822 or 822XL Product Dimensions- 11in Height – 17in Wide – 15 in depth I honestly have not found any issues or concerns with this printer so far. I would recommend anyone looking for a good printer for you’re a small business, home office or even your personal needs to definitely look into this one.

This Epson WF-4820 is a perfect fit for most small businesses or work at home offices. It provides the typical faxing, scanning, copying and printing capabilities that most people would need in a form factor that works for a small office. Compared to the laser printer we have the print image isn’t quite as sharp or have the same color depth but overall its fine for the typical day to day print and copy jobs. Our only gripe about the printer is that the exit tray is not well defined, has no stops at the end and is rather small. (see photo) Features: The printer can print 25 black or 12 color pages per minute which makes it one of the faster printers in this price range. It can print up to 4800x2400 dpi and it can do automatic double-sided printing. There is a document feeder that hold 35 pages for copying or scanning. It has a dedicated fax line so you can fax directly from the machine using a land line without having to use a fax relay service. The printer uses Epson’s instant dry ink which means the ink doesn’t smudge however the paper still has a slightly damp feeling if it has a lot of ink on the paper. To control the printer there is a 4.3 inch display with intuitive instructions on how to use the printer. There is only one paper tray that holds up to 250 pages so you can only have one size paper loaded at a time. The printer uses 4 cartridges for ink, one black and three color. This is nice because you can replace a single cartridge when it runs out. Although there is no SD card slots there is a USB port on the front of the printer so you can print directly from a USB flash drive using the control panel. Connectivity: We wanted a printer that could communicate via an ethernet cable as well as wireless and wireless-direct. Having wireless-direct we can let a visitor print directly to the printer without having to give them access to our wifi which is a good security feature. There is a short cut to activate wireless-direct right on the printer’s control panel home page. (see photo) The ethernet cable lets the wired computers print and the wireless feature lets us print from laptops, tablets and phones. So far we have been able to print from windows, ipads, android phones and chrome books with very little setup or issues. Epson Software: I was shocked to find a CD with software and the manual actually included with the printer. Normally you have to download all that from the manufacturer’s website so having the CD does save some time in set up for the devices that still have drives. The software does give you the opportunity to install some additional Epson utilities besides the minimum required but its easy to unclick those if you don’t want them. The mobile app for the Ipads and Android devices were easy to install and have worked problem free. The software allows you to check the ink levels of the printer and does automatic updates to the printer so everything is kept up to date. (see photo) Final Thoughts: This printer is quick and it provides competitive print quality. The ability to scan, fax or copy on demand makes this an extremely attractive printer. The document feeder so far has worked issue free but it’s not built for large jobs. This is not a super tank type printer so if you are planning on printing a lot its best to get the XL cartridges vs the standard cartridges that come with the printer.

Unboxing: Super easy as the printer comes in a bag with handles so you can easily remove this printer by yourself. I can't believe epson though of this (see pictures). You won't need someone to hold down the box as you take out the printer! Wireless setup: (I only did this method) super quick and super easy. I never had a setup process that was this fast for a copier. All I did was scan a QR code on the screen and I was literally in business to print. Size: The printer is pretty large I would say double the size of your typical home printer. Even though it is large I think its because of the options this printer has like large paper capacity, duplex printing, an ADF, etc. Glass Copy (opening top): Coping in this method allows for a clear and crisp copy. Will quickly produce a color or black copy. ADF (automatic document feeder): quick and will produce similar results to a normal copy. A pro is that this thing can hold 35 pages which is not typical for a printer like this. Not a fully copiers size limit but more than 12 pages or less like a typical home copier/printer. Print from computer: quick and does not take long for the printer to get your document and begin printing. Print from mobile: quick and does not take long for the printer to get your document and begin printing. Loading on your phone is quick and automatically recognized my printer (after setup). Paper Bin: hold half a ream (250 pages). Larger than typical but for the size of the machine I wish it held a full ream. Ink installation: Seemed a little hard and it took me a couple of times to make sure I was putting in each cartridge correctly. The on screen directions were helpful but really didn't tell me how those cartridges should be put in without damaging the copier. Touch Screen: Large, crisp and easy to read. It is very responsive! Almost to responsive as I noticed as my finger get close to the screen its already beeping to tell me that I select my option. This does not seem to be a problem as it always has selected what I wanted. Interface: While basic it does have clear and crisp graphics. Looks completely professional and will be what you want when using a printer. Feels and looks like a top notch copier. Other pros: Fast printer at 25 pages per min. in B&W and 12 pages per min. in color. Has double sided printing (my favorite feature). Cons: Printer seems loud and is pretty strong when it prints. In other words the print shakes my table back and fourth because of how strong the print head prints. I don't mind it because it seems to be well built but I would expect the printer would not do this as of how high quality it is. (The table normally did not shake like this with other printers). Packaging con: Even though it was easy to remove their was a crazy amount of packaging tape. I had so much tape at the end that my table was full. I guess this could be a pro because epson really cares about the packaging of their copier. I definitely recommend this printer as it is a work horse! I would have given it 5 stars if it was able to hold a whole ream of paper (because of how large the printer is it should be included).

There are lots of AIO printers out there to choose from in various price ranges. What is important is to buy an AIO that has all of the features you require, reliable, and built to last. I am impressed with this Epson WorkForce® Pro WF-4820 Wireless All-in-One because it is an excellent printer, especially for the volume of documents I produce out of my Home Office. And it does an outstanding job for my Grand Kids homework, Grandma's recipe cards, and produces topnotch work photos and family photographic treasures too. After four weeks of heavy use I believe this Epson is the best performing of all the printers I've owned in the past. This WF-4820 is marketed 'For Work', but it is the best in its class and price range for Home Office use and various kinds of printing activities for all my family members too. So, why do I think this is the best Home Office/Family printer you can purchase in its price class? ** PRINT QUALITY: 1. As a Construction Inspector I work as a Consultant for Architectural firms and Engineering Professionals. When I am out of town I often e-mail my daily construction notes and job photos that night to the Design Professionals for their evaluation the next morning. However, during various phases of the construction project I am required to submit printed and formalized documents indicating the job progress and adherence to the Architectural & Engineering Specifications Manual. I take great pride in submitting accurate, complete, and professional-caliber printed documents. The Epson WF-4820 uses 4800 x 2400 DPI, which is super-sharp for both documents and photos. I use the highest quality paper I can buy and expect my printer to produce the best resolution of printing to match my efforts. This Epson WF-4820 meets my expectations and is now my 'go-to' printer. WooHoo! 2. An interesting facet of construction inspections is photo documentation. Again when I am out of town I also forward JPEG photo files that night with my construction notes. On the other end they sometimes print out these photos using their high-volume, ink tank printer and present them directly to our clients. Two weeks ago one of the engineers called me and asked what kind of printer I was using to reproduce my 5” x 7” job photos. He was curious as to why my job photos were far superior to their high-volume, ink tank, printed photos from the same JPEG files. He said he noticed the difference when presenting the job photos to our clients. He was surprised when I told him I was using an inexpensive WF-4820 Epson AIO Ink Jet Printer. I explained to him that Epson Ink Jet Printers using PrecisionCore Heat Free Technology and DURABRITE Ultra instant-dry pigment inks are superior and produce professional-quality resolution photos compared to his high-volume, office, ink tank unit. I let him know that I can immediately touch my photos right out of the printer with no smudges or wash marks. I have printed out several job photos and the definition, color, and quality resolution is excellent. Family pics are terrific and impressive, and, can be printed in these sizes, 3-1/2” x 5”, 4” x 6”, 5” x 7” and 8” x 10” photos. Epson photo glossy photo paper is available at Best Buy. ** BUILD & DUTY CYCLE - This Epson WF-4820 AIO is built to perform and last for years. The printers, which I have previously bought for my Home Office lasted about one year before I wore them out. I print out approximately a thousand pages a month, which is the maximum for most AIO ink jet printers. This WF-4820 is built for a monthly duty cycle of 1,600 pages a month with a max of 33,000 pages if needed, but not recommended by Epson as routine. It is built for a higher volume then I use now and should last me for years. It weighs approximately 22.5 pounds and its footprint is approximately 17 inches x 17 inches, approximately 11 inches high, and approximately 20 inches deep. It fits easily into my Home Office on my desk and would in any home environment. The exterior housing is made of ABS plastic in a matte black, fingerprint-resistant finish and cleans easily. ** SETUP – This is one of the easiest printer installations I've installed. I chose to use my home WI-FI router network, so I could print from other devices in my home network. WI-FI Direct is also available if I wish to limit the users ability to access my home network. This Epson can be directly connected to my router with an Ethernet cable for the most secure connection. It can also be connected directly to my desktop or laptop using a USB cable. And I could also use Bluetooth as long as I am in the same vicinity as my printer. The entire setup was accomplished using the LED front control panel, which walked me through the entire process, step by step. Connecting to my home WI-FI router was quick and easy. I have a MU-MIMO router and this Epson Printer takes advantage of MU MIMO, which allows multiple Wi-Fi devices to simultaneously receive multiple data streams. YooHoo! At the Epson Support website I downloaded the Epson WF-4820 Drivers & Utilities Combo Package, which sets up all the Printer, Scanner and Remote Print Drivers. The Utilities include the Software Updater, Scan, FAX, Printer Set-Up, and OCR Utility. Once my printer was connected to my home WI-FI system I could print and make changes to the printer from my laptop. A CD ROM is also furnished, which has all of the Drivers and Utilities to open and install on your desktop or laptop. ** LED CONTROL PANEL -The front facing, bright, generously-sized, 4.3 inch, Color Touchscreen, LED Control Panel is 90 degrees adjustable from vertical to upward horizontal for angle viewing making it so user-friendly. How cool is that? From this LED panel I can print, copy, fax, and scan. I can set the various sizes of paper, photos, card stock, and envelopes, and, change any settings. Easy to operate and I find it unnecessary to use the Owners' Manual, which is also available to download from the Epson Support website. One of my favorite settings on this LED panel is the password lock. I can keep my Grand Kids from using up all of my color cartridges – Grandpa Control. Love It. ** FEATURES - On top of this unit is the ADF (Automatic Document Feeder), which holds up to 35 pages. It is generously sized for feeding copies or scanning documents. Paper is fed from the right side of the ADF. The main paper tray holds up to 250 sheets of paper and has adjustable bottom and side arms for my choice of printing paper settings. Prints up to 25 pages per minute (ISO) in black and up to 12 pages per minute (ISO) in color. The paper tray is amply sized for my Home Office use. Maximum paper sheet size is 8 1/2 inches x 14 inches, and, there is 2MB of built-in memory. Duplex printing is a big plus. It saves paper, and is more professional then a report using only one-sided documents. This Epson printer is Energy Star compliant and will 'sleep' to save energy when not in use. There is a limited one year warranty. ** EPSON SMART PANEL APP - This app is FREE and can be downloaded from the Apple or Google Play Store for both iOS and Android. This App allows me to print documents or photos from my cell anywhere I am at in the US as long as my Epson printer is 'ON'. WoW! It also informs me of my printer status and ink cartridge levels. This App has many informative functions like Document Scanning from My Cell; Photo Printing; Printer Cleaning Functions; Video Help Manuals; and Trouble Shooting. ** MAINTENANCE – Several times a year the scanner glass needs cleaning with a microfiber soft cloth moist with a quality glass cleaner. The rollers on the interior of the ADF need to be cleaned with a moist cloth also. The LED Control Panel will indicate the ink cartridge status and when they need to be replaced as well as the Maintenance Boxes. On the LED Touchscreen press 'Supply Status' – It will display when the Maintenance Box needs to be replaced as well as the level of ink in each cartridge. I highly recommend the purchase of this outstanding Home/Office Epson printer. It will take me awhile to wear this unit out. For its price point, features, excellent document and photo printing this Epson WF-4820 is a bargain.

The Epson WorkForce Pro WF-4820 was exactly the easy install I needed for my home office. It was easy to unbox, setup, and get the wifi connected --- this is a non-negotiable feature for me as my entire home basically runs on wifi. Additionally, the touchscreen screen is rather large for a printer and was so easy to navigate through. I have noticed that printers with all of these features that this one has --- scanning, copying, faxing, autoduplex, sharp color printing, USB connection, wifi connectivity makes it so easy to print from anywhere on the same wifi connection (so I can print from anywhere in my home, EVEN FROM MY SMARTPHONE) makes this an easy call and straight shot. My only con was that the paper tray was a bit troublesome to get in and out at first, but it eventually worked. Otherwise, this printer is simply a STEAL for the price.

I needed something for my home that not only printed beautifully, but that could handle card stock. After doing a lot of research this was the decision that I made. I am absolutely not disappointed. I love the way the ink works and the installation is set up was a breeze! I also love that it’s compact because I live in a very small space. A lot of value for a very very reasonable price. The ink is good price to which ends up usually costing a heck of a lot more than the printer itself. Not the case here! Inc. is reasonably priced. And lasts a long time..

I started a search for a new printer by going to CNET and PC Magainze's websites. All of their recommendations were sold out on Best Buy and Amazon. So I decided to take a chance on this Epson and am glad I did. I had it delivered by Best Buy and it arrived a day early. The set up instructions were clear, easy to follow, and only took a few minutes after unboxing. I was quickly able to print from my iPhone and laptop and the print quality is great. I've been able to scan multiple documents to a thumb drive, make copies and print, all with no problems. It was frustrating to read so many reviews of other printers, that, even though were 4+ stars, the most recent reviews were horror stories of either setup, connectivity, print quality, paper jams and more. I'm happy to say I had no such issues with this printer and highly recommend it. This is replacing my 10+ year old HP OfficeJet 8610. I could have tried to replace the printhead but didn't want to risk it since the cost was only a few dollars less than a brand new printer. So far, so good. This printer is actually much faster than the HP and takes us slightly less space.

Solid Printer. Set up was extremely easy and the calibration of the printer head was straight forward. The screen is very easy to navigate and makes the rest of the set up simple. Connecting to the WIFI was super easy as well. One struggle is making sure the paper was inserted correctly. You have to be precise in inserting the tray or you will get an error on the paper tray. Printing and copying are very accurate and the colors look awesome. I haven't tried the fax portion. Mobile printing works well and the app is easy to use! I highly recommend this Epson printer.

With the current state of affairs working from home has somewhat become the new norm. And as a result items like printers, laptops, web cameras & etc. have been flying off of store shelves. Not to mention online classes for a large majority of students is now a thing. But enough of that I suppose and let us get to the purpose of today's review and that is the Epson WF-4820. I am no stranger to printers I have used various brands but I find myself gravitating towards Epson because they make quality products. I currently own a Epson Eco tank printer which is great in its own way. :::General Thoughts::: Who is this printer for? Well I'd say it is perfect for the home office, or even for the entire family to use especially given all that is going on. This printer is great is was packaged well and really easy to use and it does not take up too much space being that is tall rather than wide. I like that and i found the perfect spot for it on my desk. I have spent two weeks with this printer and it has been a dream to use. It works as advertised and it does print really fast in comparison to my Epson EcoTank printer which is a little on the slow side. Whether printing from your phone or computer it will get the job done. Unboxing the printer was the most time consuming process due to the great lengths that Epson had gone to package and protect the device in shipment. You just cut the box open and pull the plastic bag handles out. Be aware that this printer weighs a little less than 25lbs. So anyone with a bad back or who can not lift that much find an alternative way to pull the printer out or seek assistance. There is a bunch of tape all over so like any other printer take it all of and then set it up. :::Setup::: Thanks to the large 4.3 inch touchscreen I was able to setup my printer effortlessly to the network. It does support both bands of WiFi 2.4 & GHz which I was impressed with. That took a total of about 12 minutes. Power on the printer connected to the network and after that I connected my cellular phone with the Epson iPrint application for android which took less than a minute. And lastly my laptop which consisted of downloading drivers and adding the device to windows. altogether this probably took around 10 minutes and a test page was printed. Not too shabby honestly a quick and headache free setup. :::Pro's & Con's::: -Pro's- 1: Easy setup process 2: Large paper capacity 3: Can print photos & Envelopes & labels and auto detects paper sizes 4: All in one with great scanning & printing capabilities. I don't have a phone line so can't use the fax function. -Con's- 1: Ink Cartridges (I am spoiled by the Epson EcoTank printer) Once you have used an all in one printer you generally know what to expect it is more or less the same the printer prints various ways via USB, WiFi or Ethernet. The scanning capabilities function more or less like every other device you can save to the computer and or email and share documents with others. I want to further expand on why I consider going back to ink cartridges as a con. I Have an Epson EcoTank printer and it does not have ink cartridges but rather ink bottles where you buy large capacity bottles of ink instead and it is a better technology in my eyes and it provides slightly more value. While the EcoTank is not perfect because in my experience it isn't as fast to print as this printer but no device is perfect. My other printer lacks the large touchscreen and a few other features found on the WF 4820. In closing the WF 4820 is a great device on it's own. I love the fact that it works well with my Samsung Note 10, and Windows 10 devices. I do not have apple products to test this on so I can not speak about that. This printer does as advertised and works as it should out of the box with minimal effort on my behalf. :::TL:DR::: The Epson WF 4820 would make a great addition to any home or small office. It is affordable, user friendly, and a jack of all trades printer. I have two Epson printers and each has their individual strengths but I do love this printer a little more due to the touchscreen and ease of use.If you need a fast and easy printer consider the Epson WF 4820.

I am happy with this purchase. I bought this printer since my family is working/schooling from home full time and I needed a home office printer/scanner at a reasonable price. Unpacking printer hardware was easy. Requires a software install (included) on your laptop to be able to use all the features such as scanning. All printers on the home WIFI network are automatically connected and required no software or driver installation. I have several laptops, MAC Books, and Chromebooks and all are able to easily connect and print. Printing and scanning are reasonable fast. Scanning is only on one side and can be done via a feeder or on the flatbed. Very easy to scan multiple pages at a time. Scanning can be in B&W or color. Software supports adding a password to your scanned documents. B&W and Color printing looks good and quickly prints 2-sided pages. I only use regular printer paper and the results look good. One of the reasons why I purchased this model is the Epson Printer Cartridges (822/822XL) will hopefully last a long time and cost less than the previous HP printer I had replaced. The construction seems of higher quality than other home printers. This is a very good all-in-one home office printer for a reasonable price under $200.

Very easy to set up. Print quality is great. Prints relatively quickly.

Great printer, easy set up & nice print/scan on this. I've been hooked on Epson for all in one printers. I've always had the best of luck with them. The old one I have from 2005 still works great but I wanted the wireless and since we are moving the office, I decided to upgrade

I am so done with HP and their constant desire to control and watch anything we do. The HP+ Ink thing is just too much. So I wanted a printer that worked, and didnt need to be dependent on an internet connection to 'mother ship' every few days (like HP does). I am not sure why people appear to have issues with this machine..unless they don't know what they are doing (likely) or perhaps a machine might arrived damaged/broken (not likely). The setup and install was 1-2-3 and took little effort. The installer (macOS must be downloaded - not on CD) worked fine but locked up and crashed on one laptop. Ran it a 2nd time and all was well. No idea what was going on there but I didnt need to call support. This printer is FAST, fires up FAST and prints/scans FAST. Is it noisy? - Thats up to the beholder. I didnt think so but it's a printer. They are not really known for being very quiet..I mean come on. It's a printer! I haven't found any negatives so far except the amount of tape used to secure the printer. It seemed like I was removing blue tape from anywhere and everywhere on the machine - make sure you get all of them. Priced right. Replacement ink isnt too bad (much cheaper than HP) but supposedly this printer is 'locked' to only using Epson carts, much like HP. I am not sure if there is a work around. All 4 carts of color including black is about $54.