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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 478 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 3.4 out of 5 stars

  • Display

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers are positive about the screen size, price, ease of use, storage, lightweight, and keyboard. They appreciate the large screen, affordability, user-friendly interface, ample storage space, portability, and comfortable keyboard. However, customers are negative about the slow performance and boot time. They express concerns about the laptop's speed and the time it takes to start up.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 478 reviews
  • Pros mentioned:
    Screen size, Storage

    Rated 4 out of 5 stars

    HP was a terrific bargain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The extra large screen was a real bonus, the terabyte of storage also made this a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    It gets the job done.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done. The price is on point. This is good for Lap Top to have.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Slow performance

    Rated 3 out of 5 stars

    Nice laptop, SW is slow

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop it has a nice design, feels sturdy, has a nice screen size. The issue we are running into is with the software it runs so slow even though we don’t use it very often. I would recommend to a friend if only the software and speed were better.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Slow performance

    Rated 3 out of 5 stars

    Ehh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size of it for the price but it runs a little slow but the store rep took his time and explained everything to me which I am very thankful for. I wish I could remember his name. I was about to leave because it took so long for someone to help me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Screen size

    Rated 4 out of 5 stars

    Good laptop for trading

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product for its price, I think for a 17 inches laptop is fine.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Slow performance

    Rated 4 out of 5 stars

    Overall good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Large screen is a bonus. Speed is good, not great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very average (slow)

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have done more research Video quality is very good i3 intel no ball of fire HDD is slow (should have gotten a SSD) Got it for a good price but I think I could have done better

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    My Amazing Tool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my recently purchased new HP Laptop. It’s slimmer, lighter and more attractive than I expected. Also very pleased with the speed and screen size. I shouldn’t have waited so long to upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    First Computer in Years

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New computer arrived quickly and I was able to get it set up and online in less than 30 minutes. I have had no issues with it and I hope with the 1 TB hard drive it will offer almost limitless storage for all of my pictures. I am very pleased with it considering all the storage and ram for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Replacement for older laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other half's older laptop finally started to show its age and become unstable and the battery would not hold a charge. Have always been an HP user sooo.. when I saw this one at a great price AND 17.3 display with a price that was better than the older 14" laptop when it was new.. I snapped it up... Outstanding buy..little larger than used to but... weighs less than the old laptop by a lot... slim, sleek, stylish, and works like a charm....

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great machine once it's tweaked for performance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice large screen yet very lightweight. Was not impressed at the speed so opted to replace mechanical drive with a 1TB SSD. Wow what a difference. Power connection looks to be a weak point so my advice is to exercise extreme care while charging. I also find the HP updater app which came preinstalled to be pretty annoying until I uninstalled it.

    I would recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 4 out of 5 stars

    17" Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop for my child for school. At first it was running slow but after installing any necessary updates it seemed to speed up a little.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    HP does it again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product for the price. A 17 inch screen is perfect for watching videos and movies. Keyboard is well defined with keys large enough for fat fingers. The only drawback is that the Intel Core i3 CPU is tad too slow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it in 2021 this is still working great no problems and i use it on a daily basis.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Slow performance

    Rated 5 out of 5 stars

    Laptop Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's excellent! I love how big the screen is, and works great also the quality of how it works is good too it's a bit slow but other than that it's amazing in my opinion!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Very Good Laptop for non gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since we are not gamers and do not do much video editing this laptop fits our needs very well. It has a larger screen and a number pad on the keyboard. These were features we were specially looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    HP 17.3" Laptop - Model # 17-cn0013dx

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought two of these for our 15-year-old twin daughters. They love using them so far for gaming and for their other hobbies. They'll also use them for school when that starts again. The bigger screen is nicer than what they had before as well. We're sticking with HP for all of our laptops because their Dell computers wound up being disappointing (slow, needed servicing and functionality).

    I would recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 4 out of 5 stars

    Good for something not, everything.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an HP the screen quality is just okay. I'm replacing this computer since it's slow. Pulling content online is time-consuming even though I clear cookies all the time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use, Screen size

    Rated 5 out of 5 stars

    large and in charge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok this labtop is for the old ppl like myself who need to see the keys and the screen. large everything. It is so easy to use and eyesight friendly

    I would recommend this to a friend
  • Cons mentioned:
    Boot time

    Rated 4 out of 5 stars

    Uncertain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t feel I’ve had this laptop long enough to fairly review. My only complaint so far is it seems to take a longer than usual time to power up. Other than that, I have no complaints so far.

    I would recommend this to a friend
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