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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 5441 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 3.9 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are positive about the price, lightweight design, ease of use, color, and battery life of the laptop. They appreciate its affordability, portability, user-friendly interface, attractive appearance, and long battery life. However, customers are negative about its slow performance, limited storage space, small memory, and fragile screen. They express dissatisfaction with its speed, multitasking capabilities, storage capacity, and screen durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 5,441 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Hp Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop. With me going back to college and getting my bachelor degree in elementary education Best Buy made this happen. Thank you so much. this HP laptop is the best

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 4 out of 5 stars

    Perfect Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, slow moving, but overall a great purchase for anyone buying an expensive gift for a loved one or friend.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Very lightweight and sleek looking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very lightweight and sleek looking, it does the job so far. Just be aware that it does not have an ethernet port if you're wanting to do a hard wire connection to your modem, however you can purchase a separate ethernet port adaptor if need be.

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 5 out of 5 stars

    Choose the Cheapest!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cheapest laptop available doesn't have the speed of more expensive computers, but it meets my needs - and the camera & screen image is better than my other laptops.

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Best Purchase of 2024

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was one of the BEST ones that I have brought. Not only was it great it was also affordable, take it from me as a broke high school student. Although if you are using it for work either get the one with more storage or buy a external hard drive.

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Slow

    Rated 3 out of 5 stars

    Product review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ohk. The speed is average. I lkie the white colour. I recommend it for school

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I’m not really tech savvy but it does what I need it to do. The graphics are amazing, the color is my favorite color and it has the operating system that I need. It definitely is a worthwhile investment and I couldn’t beat the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It is blue, which is my favorite color and it works perfectly. I homeschool my kids and help my husband with his business and this laptop has helped me do it all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little laptop. I especially love the color and perfectly compact to tote with me. It was a bargain for less than $200. The only thing that bothers me is that a couple times it didn't power on unless I hold power button for a minute. I guess I will live with that because I passed the 14-day return period.

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Didn't work after day 10, don't buy!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Desperately needed a laptop but this hurt me beyond belief. Buyer beware! So it worked for about a week. Then it blacked out and fried my USB stick. This laptop ruined my semester at school (failed) and my USB data saver that had 2years of my bachelor's degree on, including expensive books, it's all gone. Yes I tried to return it to Best buy but they refused to take it back even though it was within the 14day policy. Said it appeared to have a "film" over the screen. That's how I bought it! Aside from the issues, it would constantly kick me off WiFi and it was so slow I couldn't connect to any websites. This was my first time purchasing HP (besides printers) and I will never buy their products again. I am ashamed for being ripped off so easily!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good so far just wish it had more storage, great design and easily upgraded

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp all the way

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop. Very reasonable price. Perfect for school. I love this laptop

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great for kids!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this laptop for my 8 year old Son and it’s perfect!! I love this shade of blue. He had a Chromebook but I needed to upgrade him to a Windows platform so he could download needed programs and of course, Roblox!! Lol. He loves it!

    I would recommend this to a friend
  • Cons mentioned:
    Performance

    Rated 1 out of 5 stars

    Waste of money!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give no star I would. I purchase this laptop for my son to use for school purposes and in less than 30 days the laptop kept shutting off by itself and kept giving error codes. It won’t allow you to stay on a webpage for more than 10 minutes before cutting off repeatedly. It’s very annoying. I tried to return in store and I was denied a refund because it was pass 14 days. To only give 14 days on an electric is ridiculous. The laptop been giving problems since the first use. To be stuck with this laptop that doesn’t work is unfair. I was sent to geek squad and they wanted $100 just to run diagnostic to figure out the problem and then I will have to pay additional to fix the problem. This was just robbery because this laptop has no use…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best laptop ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop I have ever had! It works great for exactly what I wanted. I can do multiple charts, I do my budget, list and writing. I can have multiple tabs open and it also has a function to do 2 or more screens! I got the white one it is sleek and not too big

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop affordable Very light weight easy to carry around

    I would recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 5 out of 5 stars

    Hp 14 laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for school but not to play games as its memory of only 4gb is not enough for u to save or download large files i can still play like in cloud gaming like fortnite and minecraft but it will lag from time to time it all depends on your wify sped aswell

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great labtop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great labtop just runs a little slow but what do you expect for $150? I would recommend it to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tee’s computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love! Nice n sleek design, excellent quality, light weight and packs a punch, very easy to use. I would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    School laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic laptop, perfect for my school homewoork, i really like thw dark blue color

    I would recommend this to a friend
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