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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1730 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the Envy x360's touchscreen, ease of use, and performance. Many appreciate its lightweight design, good battery life, and affordable price. Some users wish for more RAM and a number pad. Overall, the positive feedback on features like the touchscreen and performance outweighs the concerns about RAM and the lack of a number pad.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,730 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Perfect laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as my first laptop. It is fast enough to do anything that i can come up with and the screen is touch screen which makes everything easier. Its also foldable for more flexibility in how you use it.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    Great Budget Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop for everyday use and some lite gaming. 8GB is a little low so upgrade to 32GB for about $50. Couldn't beat the price and got it as an open box and was in perfect condition.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Powers my O365

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an excellent laptop for personal use. It is fast enough for my Office 365 needs and was light on the budget.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Good quality at decent price.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, very good for work or study. I love the touch screen, the only thing is that it may be slightly heavy for users that like lightweight laptops, and you have to use both hands to open it but I don't mind that at all since it makes difficult for kids to play with it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen, Weight

    Rated 5 out of 5 stars

    Amazing Laptop.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is one of the best laptops I have ever purchased. The processor is amazingly fast and the touch screen is very responsive. I was also surprised by how thin and light it is. This was a steal at $500 in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Solid 2-in-1 choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this 2-in-1. Love the touchscreen and that I can run in tablet mode. Battery life could be longer. I also have a little trouble keeping the keyboard backlight on. Also once in a while the screen goes black like there is an issue with the display driver. Took a star off for those complaints - otherise

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Perfect Fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy rep upsold me just a little to this envy laptop. Sure glad he did. Seems perfect for my needs and have not found any significant downsides. Didn't think I wanted touch screen but am warming up to that feature. Thanks HP and Best Buy! Rob in Seattle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase! I was very nervous buying a new laptop not knowing too much on what I should be looking for or what I needed for work besides a few things. I did get help in the store they were awesome But I love my laptop it was a great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for even older family members.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for my 80 year old mother and so far it has been great. She can complete all of her finances, check her email, run finances for her church and watch her quilting videos. She likes to take it now wherever she goes to visit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good work laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good laptop. Wish there was a keypad for the numbers. Also wish there were more USB ports, it only has one on either side and one of mine was damaged easily. Battery power is pretty good also.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Like the laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop for my 16 year old son and so far we are very happy with it. This is definitely the next step up, has every feature one could want within that price range and the screen looks amazing (I want one now,haha).

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This laptop has a fast start-up time!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is super-fast. I use it mostly for paying bills, checking email, and creating documents. The keyboard has a great feel, and the mouse is easy to use. It's my first AMD processor, and I am impressed. I'm wondering why I waited so long!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Lightining Fast & light as a feather!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightning Fast & so easy to work with! Very lightweight & helps me get my downtime to surf the Internet, work on a Story I'm writing & so much more! Love the touchscreen as well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great touchscreen laptop with a few dislikes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this laptop a year ago and it's still working great! There are three issues with this HP. The charger is not great because its like a phone charger and the port always loosen, so you have to make sure the light comes on. Second, the volume is horrible! The volume is super low even at 100! I had to buy a speaker just so i could hear music or sounds. We also had an issue with the computers shutting down but luckily Best Buy saved me and got it back up and running. And the touchscreen can break very easy so be careful. If you drop this the screen will pop out. If you drop it, the screen could break. HP has been horrible with their serive, computers and Mircosoft is killing me with all these updates!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Runs Roblox Really Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like how nice and sleek it looks. It is very fast starting up and doesnt lag behind even when i have so many tabs open. I would definitely recommend this to anybody looking into a Good Performing Laptop. 5 STARS

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it.... bought as a Christmas gift for my son and he does everything on it from gaming to social media perfect gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a Laptop for s good price & Decent specs, this one was right on the budget I had in mind. Brought it for myself and my girlfriend, she’s been using more than myself daily for a few months and I can say we both enjoy it. Made the right decision by going with HP.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Awesome.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. Very lightweight. Touchscreen isn’t too sensitive but it is strong enough to recognize your touch. Picture is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Reliable and quick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is quick. I am just getting used to it and it has a few features that I am still trying to figure out like changing the black background to white. However, I am finding that it gets hot which my other HP laptop did not do. If it persists, I will call the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Overjoyed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best purchase I have made. I asked the sales tech lots of questions when deciding between two HP laptops and the ENVY had all that needed. Very happy with this purchase, highly recommend for anyone who will mainly use for home use.

    I would recommend this to a friend
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