Customer Ratings & Reviews

This robot mops really well but it does seem to get stuck on a small rug of ours. For this reason and the fact that the battery is not very large, I am giving it 4 stars. It's a great vacuum and mop but on my for small spaces. It would be better if I had 2 or 3. Also don't like the fact we can't store multiple maps which is a huge turn off.

We love this because it vacuums and mops. It does not get stuck under things like the roomba because it maps out the area first.

Being that it’s the first time purchasing a Rob- Mop / vacuum, it pretty much does what it claims to do! The only con is that if they would be able to find a way for the battery to last a bit long on the process of when doing things for its time duration! Other than that no complains. You did it again Shark amazing product !

This was my first wet vac. It did the job really vaccumed the house always found the smallest things but the bad part was the battery never stayed charged was always low battery when it was on the charger. But maybe I had a defective one but it was worth a shot getting. Definitely did the jon

Very good product, easy to use and to clean, recommended!!!

Decent vacuum. Not exactly quiet. Pretty lound but vacuums and mops well.

This little robot vacuum/mop has been a savior. Between kids and dogs it’s sometimes hard to stay on top of the vacuuming and mopping. With this I just run it in the morning and at night and the house feels so much cleaner. We noticed even with the dogs shedding there is less and less hair and dust collecting. It’s easy to use and because of the app I can be at work and set the robot to run the house. It’s great.

Been amazing, super clean. Easy to use and convenient

I have purchased 2 of these and they are quiet,efficient, easy to program, long life to the battery, and affordable. The magic if all of this is that it cuts my housework almost in half and it is affordable...Love them

Nice! Although you have to manually empty it, it is still very nice. The mapping and mopping features as well

The Shark vacuum cleaner has been a generally satisfactory purchase, although there have been a few minor issues. One issue is that the vacuum cleaner sometimes gets stuck on closet rails or other obstacles.

So far... I love this thing. I had the Shark ION Robot Vacuum R75 with Wi-Fi. I loved that one, too. It was loud in general but it also ran into things which made it even more loud and then it just ran criss cross and who knows where it went or what it did or didn't cover. This one though... Man! It says laser to detect objects. It runs ever so smoothly. It is not as loud, but it still can be annoying if running in the same room you are in. It can pick up sooooo much more than my previous one. It actually travels along walls and edges of objects. It appears to really go up and down the rooms getting great coverage. I noticed that it does not like to be under my table and chairs. I may place it under there to clean there, and I place the chairs in a way that it would hopefully clean under, but I guess since it was not mapped that way, it always finds its way out. The dust bucket seems to come off waaaay too often. The previous one would clean under my sofas. This one does not. And I hate that. I have not tried the mop. If it is anywhere as good as the vacuum, I will like this. So, I give it a 4 because the dust bin comes off too often and because it does not go under our couches. Try it!

Amazing product, this vacuums does everything you need for you floor. It maps all the entire house, once the vacuum knows your house you do not need to worry about having dirty floors never again! My wife loves this vacuum, definitely what we needed at home. It also vacuums over carpets !

I was hesitant about it, but after a few uses, when I empty the filter, I noticed the amount of dust it can pick up, and that I didn’t even notice my floors and carpets were that bad. It works perfect!

It has great technology to being aware of surroundings. It goes everywhere in the house even over the cables and never stuck. Vaccuming is really good but mopping needs little more improvement.

Overall AI system is very good and it works well. Though, mop spray nozzles tend to clog and it doesn’t clean with liquid well enough

Quite impressed by the quality. The build is pretty good! I like the functionality and the app. The mop quality on hardwood floor is quite remarkable. The corners are left a little dusty but still does a great job making the floor clean overall. Would recommend that the area be clear of small furniture and other lingering items on the floor. The rug area can be defined on the app, but it hasn't worked great for me. I'm not sure if it detects the rug because of sensors, or just because its demarcated on the app. Haven't taken the risk. I just roll up the rug (8x10) and let it work. If the clean area is mapped by Shark, then it works great. But, if it is used in some other place in the house with the initially stored map, then it misses the places which are not in the map and cannot adapt. Learned from experience. Now, when I have to clean the basement area, I let it map it first and then clean it. I had an issue with it today where it was not mopping as intended. I had to call tech support and they walked me down on how to address the issue via video call. Quite impressed by customer service. They took ample time to fix the issue. Overall, I am quite surprised and impressed with this. When I first bought it, I was sure I would return it. But now after using it for a few months, I would recommend it.

I love my Shark vaccuum, handheld vac and air purifier, but I am so disappointed in the performance of this robot vac. First impression out of the box: it's super lightweight, and also cheap looking. The dustbin is tiny and can be tricky to open up. The mopping "bin" really didn't want to snap on. It was difficult, but I finally got it attached after fighting with it for a few minutes. Coming from an iRobot that was 6 years old, this vaccuum is a serious dissapointment. Unlike the roomba, it doesn't figure out the location of objects as it goes along. It insists on only cleaning in a pattern and will skip over certain areas only to backtrack later. It has ended up spending a lot of its very limited battery life cleaning the same areas multiple times. It spins around in circles while it appears to be "thinking," then goes and vaccuums the same area it just finished. The only positive I can say is that it docks itself better than our old Roomba. I can't speak on the mopping ability at all as I haven't tried to map that yet, but I don't have very high hopes for it based on the way it vaccuums. I was under the impression based on this item description that it could actually scrub floors based on how this was marketed, but it only has the tiny bristles that pull dirt in, and a normal brushroll. The description said it could scrub while mopping but that can't be true, so I feel that was misleading. I will update this review if see any improvement as far as mapping goes, but right now it gets 2 stars simply because the vaccuum works, although nowhere near as well as our old roomba.

This thing is an absolute life saver! I’ve used robot vacuums in the past, but none of them have the suction power that this one does. Works amazingly to pick up my golden retrievers hair twice a day and saves a ton of time from having to bust out the vacuum.

This Shark - AI Ultra 2-in-1 Robot Vacuum & Mop has been great. Easy to use out of the box. Initial setup takes a little time but once it's done, set it and forget it. I have 2 dogs and 2 cats and is has kept my floors clean. The mop feature works very well, much easier than hauling the mop and bucket around the house! Bonus-it is pretty quiet.